Satisfy customers while speeding R & D and staying profitable

Research Technology Management

Volumn 41, Issue 5, 1998, Pages 23-27

  Curtis, Carey C ^a,b,c   Ellis, Lynn W ^b,d  

^a SOUTHERN CONNECTICUT STATE UNIVERSITY   (United States)

^b UNIVERSITY OF NEW HAVEN   (United States)

^c LEHIGH UNIVERSITY   (United States)

^d PACE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

INDUSTRIAL ECONOMICS; QUALITY FUNCTION DEPLOYMENT; STRATEGIC PLANNING;

CUSTOMER SATISFACTION; PROFITABILITY;

RESEARCH AND DEVELOPMENT MANAGEMENT;

EID: 0032166692     PISSN: 08956308     EISSN: None     Source Type: Journal    
DOI: 10.1080/08956308.1998.11671233     Document Type: Article

References (11)

1. Ellis, L. W. and Curtis, C. C. "Measuring Customer Satisfaction." Research • Technology Management, 38(5), Sept.-Oct., 1995, pp. 45-48.
2. Ellis, L. W. and Curtis, C. C. "Speedy R&D: How Beneficial?" Research • Technology Management, 38(4), July-Aug., 1995, pp. 9-13.
3. Curtis, C. C. and Ellis, L. W. "Balanced Scorecard for New Product Development." Journal of Cost Management, 11(3), 1997, pp. 12-18.
4. Nahmias, D. and Nahmias, C. Research Methods in the Social Sciences, 3rd ed., New York: St. Martin's Press, 1987, pp. 108-9.
5. Griffin, A. "Evaluating QFD's Use in US Firms as a Process for Developing Products." Journal of Product Innovation Management, 9(3), 1992, pp. 171-187.
6. O'Neill, P. H. and Bridenbaugh, P. R. "Credibility Between CEO and CTO - A CTO's Perspective." Research • Technology Management, 35(6), Nov.-Dec., 1992, pp. 25-33.
7. Cooper, R. C. "Stage-Gate Systems: A New Tool for Managing New Products." Business Horizons, May-June 1990, pp. 44-54.
8. Ellis, L. W. Evaluation of R&D Processes: Effectiveness Through Measurements, Boston: Artech House, 1997.
9. von Braun, C-F. "The Acceleration Trap." Sloan Management Review, 32(1), 1990, pp. 49-58.
10. von Braun, C-F. The Innovation Wars: Industrial R&D . . . the Arms Race of the 90s: Upper Saddle River, N.J.: Prentice Hall 1997, Ch. 4,5.
11. Ellis, L. W. "Viewing R and D Budgets Financially." Research Management, XXVII(3), 1984, pp. 35-40.