Quality Function Deployment as applied to a health care system

Computers and Industrial Engineering

Volumn 31, Issue 1-2, 1996, Pages 443-446

  Radharamanan, R ^a   Godoy, Leoni P ^a  

^a FEDERAL UNIVERSITY OF SANTA MARIA   (Brazil)

Author keywords

Continuous improvement; Health care system; Quality function deployment; Quality in services

Indexed keywords

HOSPITAL DATA PROCESSING; HOSPITALS; INDUSTRIAL ENGINEERING; TOTAL QUALITY MANAGEMENT;

CONTINUOUS IMPROVEMENT; HEALTH CARE SERVICES; HEALTH CARE SYSTEM; QUALITY FUNCTION DEPLOYMENT;

HEALTH CARE;

EID: 0030270189     PISSN: 03608352     EISSN: None     Source Type: Journal    
DOI: 10.1016/0360-8352(96)00171-4     Document Type: Article

References (4)

1. Akao, Y. (1990). Quality Function Deployment - Integrating Customer Requirements into Product Design. Productivity Press.
2. Godoy, L. P. and R. Radharamanan. (1995). Utilização de Ferramentas de Qualidade Total no Serviços Prestados na Área de Saúde. First International Congress of Industrial Engineering and XV National Congress of Production Engineering (ENEGEP), Universidade Federal de São Carlos, São Paulo, Vol. 1, p. 594-599.
3. Shina, S. G. (1991). Concurrent Engineering and Design for Manufacture of Electronic Products, Von Nostrand Reinhold, New York.
4. Sloan, M. D. (1994). How to Lower Health Care Costs by Improving Health Care Quality. ASQC Quality Press, Milwaukee, Wisconsin.