Call centres: A decade of research

International Journal of Management Reviews

Volumn 10, Issue 3, 2008, Pages 195-219

  Russell, Bob ^a  

^a GRIFFITH UNIVERSITY   (Australia)

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EID: 49749122166     PISSN: 14608545     EISSN: 14682370     Source Type: Journal    
DOI: 10.1111/j.1468-2370.2008.00241.x     Document Type: Article

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