Escaping the electronic birdcage: Workplace strategies in Swedish call centres

Developments in the Call Centre Industry: Analysis, Changes and Challenges

Volumn , Issue , 2006, Pages 189-198

  Lindgren, Antoni ^a   Sederblad, Per ^b  

^a LULEÅ UNIVERSITY OF TECHNOLOGY   (Sweden)

^b MALMÖ UNIVERSITY   (Sweden)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 49749109401     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9780203003008     Document Type: Chapter

References (20)

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