How 'Taylorised' is call centre work?: The sphere of customer practice in Greece

Developments in the Call Centre Industry: Analysis, Changes and Challenges

Volumn , Issue , 2006, Pages 170-188

  Koskina, Aikaterini ^a,b  

^a UNIVERSITY OF SUNDERLAND   (United Kingdom)

^b KEELE UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 67749098035     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9780203003008     Document Type: Chapter

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