Skill and info-service work in Australian call centres

Developments in the Call Centre Industry: Analysis, Changes and Challenges

Volumn , Issue , 2006, Pages 92-116

  Russell, Bob ^a  

^a GRIFFITH UNIVERSITY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 49749095890     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9780203003008     Document Type: Chapter

References (59)

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