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Volumn 14, Issue 3, 2004, Pages 111-126

When the LOST Found Teams: A Consideration of Teams within the Individualised Call Centre Environment

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EID: 41149148428     PISSN: 10301763     EISSN: 23255676     Source Type: Journal    
DOI: 10.1080/10301763.2004.10669297     Document Type: Article
Times cited : (16)

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