'You don't know what you've got till it's gone': Re-contextualising the origins, development and impact of the call centre

New Technology, Work and Employment

Volumn 21, Issue 2, 2006, Pages 107-122

  Ellis, Vaughan ^a,b   Taylor, Phil ^c  

^a Department of Human Resource Management and Development ^*  (United Kingdom)

^b Gas Research Centre   (United Kingdom)

^c UNIVERSITY OF STRATHCLYDE   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

CALL CENTER; LABOR; POLITICAL ECONOMY; PRIVATIZATION;

EID: 33745844742     PISSN: 02681072     EISSN: 1468005X     Source Type: Journal    
DOI: 10.1111/j.1468-005X.2006.00167.x     Document Type: Article

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