Work relationships in telephone call centres: Understanding emotional exhaustion and employee withdrawal

Journal of Management Studies

Volumn 39, Issue 4, 2002, Pages 471-496

  Deery, Stephen ^a   Iverson, Roderick ^a   Walsh, Janet ^a  

^a KING'S COLLEGE LONDON   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036623999     PISSN: 00222380     EISSN: None     Source Type: Journal    
DOI: 10.1111/1467-6486.00300     Document Type: Article

References (75)

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