Keeping up appearances: Recruitment, skills and normative control in call centres

Call Centres and Human Resource Management: A Cross-National Perspective

Volumn , Issue , 2003, Pages 129-152

  Thompson, Paul ^a   Callaghan, George ^b   van den Broek, Diane ^c  

^a UNIVERSITY OF STRATHCLYDE   (United Kingdom)

^b OPEN UNIVERSITY BUSINESS SCHOOL   (United Kingdom)

^c UNIVERSITY OF SYDNEY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85016343008     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1057/9780230288805     Document Type: Chapter

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