Communities of coping: Collective emotional labour in service work

Organization

Volumn 10, Issue 1, 2003, Pages 55-79

  Korczynski, Marek ^a  

^a LOUGHBOROUGH UNIVERSITY   (United Kingdom)

Author keywords

Abuse; Coping; Culture; Customers; Emotions; Service

Indexed keywords

EID: 0038808816     PISSN: 13505084     EISSN: None     Source Type: Journal    
DOI: 10.1177/1350508403010001479     Document Type: Review

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