Employee-centred management in a call centre

Personnel Review

Volumn 34, Issue 3, 2005, Pages 370-383

  Halliden, Bill ^a   Monks, Kathy ^b  

^a Cellbridge   (Ireland)

^b DUBLIN CITY UNIVERSITY   (Ireland)

Author keywords

Call centres; Change management; Employee involvement; Employees; Ireland

Indexed keywords

EID: 17744396299     PISSN: 00483486     EISSN: None     Source Type: Journal    
DOI: 10.1108/00483480510591480     Document Type: Review

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