Explaining employees' experience of work in outsourced call centres: The influence of clients, owners and temporary work agencies

Journal of Industrial Relations

Volumn 50, Issue 2, 2008, Pages 209-227

  Kinnie, Nicholas ^a   Purcell, John ^b   Adams, Mark ^b  

^a UNIVERSITY OF BATH   (United Kingdom)

^b ACAS ^*

Author keywords

Call centres; Experience of work; External constraints; Outsourcing; Strategic choice

Indexed keywords

EID: 41149136608     PISSN: 00221856     EISSN: 14729296     Source Type: Journal    
DOI: 10.1177/0022185607087898     Document Type: Article

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