The viability of alternative call centre production models

Human Resource Management Journal

Volumn 12, Issue 4, 2002, Pages 14-34

  Batt, Rosemary ^a   Moynihan, Lisa ^b  

^a Cornell University ^*  (United States)

^b LONDON BUSINESS SCHOOL   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84993095379     PISSN: 09545395     EISSN: 17488583     Source Type: Journal    
DOI: 10.1111/j.1748-8583.2002.tb00075.x     Document Type: Article

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