'Fun and surveillance': The paradox of high commitment management in call centres

International Journal of Human Resource Management

Volumn 11, Issue 5, 2000, Pages 967-985

  Kinnie, Nick ^a   Hutchinson, Sue ^a   Purcell, John ^a  

^a UNIVERSITY OF BATH   (United Kingdom)

Author keywords

Call centres; Employee commitment; Management control

Indexed keywords

EID: 0009993402     PISSN: 09585192     EISSN: None     Source Type: Journal    
DOI: 10.1080/095851900422375     Document Type: Article

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