Strategic segmentation in front-line services: Matching customers, employees and human resource systems

International Journal of Human Resource Management

Volumn 11, Issue 3, 2000, Pages 540-561

  Batt, Rosemary ^a  

^a and History   (United States)

Author keywords

Call centres; High performance work systems; Service management; Strategic human resource management; Telecommunications

Indexed keywords

EID: 0005636219     PISSN: 09585192     EISSN: None     Source Type: Journal    
DOI: 10.1080/095851900339756     Document Type: Article

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