'We recruit attitude': The selection and shaping of routine call centre labour

Journal of Management Studies

Volumn 39, Issue 2, 2002, Pages 233-254

  Callaghan, Georoe ^a   Thompson, Paul ^a  

^a OPEN UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036522397     PISSN: 00222380     EISSN: None     Source Type: Journal    
DOI: 10.1111/1467-6486.00290     Document Type: Article

References (47)

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