Saved by the Bell? Call centres and economic development in less favoured regions

Economic and Industrial Democracy

Volumn 22, Issue 1, 2001, Pages 67-98

  Richardson, Ranald ^a   Belt, Vicki ^a  

^a NEWCASTLE UNIVERSITY   (United Kingdom)

Author keywords

Call centres; Information and communications technology; Regional economic development; Rural development

Indexed keywords

EID: 0035584457     PISSN: 0143831X     EISSN: None     Source Type: Journal    
DOI: 10.1177/0143831X01221004     Document Type: Article

References (4)

1. Allen, J. (1995) ’Crossing Borders: Footloose Multinationals?’, pp. 55-101 in J. Allen and C. Hamnett (eds) A Shrinking World? Oxford: Open University/Oxford University Press.
2. Arup/Centre for Urban and Regional Development Studies (CURDS) (1998) Changes in Working Practices in the Service Sector, Report to the Department of Environment, Transport and the Regions. London/Newcastle upon Tyne: Arup/ CURDS.
3. Bain, P. and P. Taylor (1999) ’Call Centres in Scotland: An Overview’, paper presented at Call Centre Research Workshop, organized by National Institute for Working Life, Karlskoga, Sweden, 26-28 August.
4. Bain, P. and P. Taylor (2000) ’Entrapped by the "Electronic Panopticon"? Worker Resistance in the Call Centre’, New Technology, Work and Employment 15(1): 2-18.