The effect of customer service encounters on job satisfaction and emotional exhaustion

Call Centres and Human Resource Management: A Cross-National Perspective

Volumn , Issue , 2003, Pages 201-222

  Deery, Stephen ^a   Iverson, Roderick ^b   Walsh, Janet ^a  

^a KING'S COLLEGE LONDON   (United Kingdom)

^b SIMON FRASER UNIVERSITY   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85016366105     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1057/9780230288805     Document Type: Chapter

References (32)

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