'You gotta lie to it': Software applications and the management of technological change in a call centre

New Technology, Work and Employment

Volumn 22, Issue 2, 2007, Pages 132-145

  Russell, Bob ^a  

^a GRIFFITH UNIVERSITY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

CALL CENTER; SOFTWARE; TECHNOLOGICAL CHANGE; TECHNOLOGICAL DEVELOPMENT;

EID: 34347395761     PISSN: 02681072     EISSN: 1468005X     Source Type: Journal    
DOI: 10.1111/j.1468-005X.2007.00189.x     Document Type: Article

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