Ambiguous professionalism: Managing efficiency and service quality in an Israeli call centre

New Technology, Work and Employment

Volumn 22, Issue 1, 2007, Pages 83-96

  Raz, Aviad E ^a   Blank, Elad ^a  

^a BEN GURION UNIVERSITY OF THE NEGEV   (Israel)

Author keywords

[No Author keywords available]

Indexed keywords

CALL CENTER; HUMAN RESOURCE; INFORMATION TECHNOLOGY; MANAGEMENT PRACTICE; SOFTWARE;

ASIA; EURASIA; ISRAEL; MIDDLE EAST;

EID: 33847724999     PISSN: 02681072     EISSN: 1468005X     Source Type: Journal    
DOI: 10.1111/j.1468-005X.2007.00185.x     Document Type: Article

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