Being professional: Organizational control in Indian call centers

Social Science Computer Review

Volumn 24, Issue 3, 2006, Pages 342-361

  D'Cruz, Premilla ^a,b   Noronha, Ernesto ^a,b  

^a Indian Institute of Management   (India)

^b INDIAN INSTITUTE OF MANAGEMENT   (India)

Author keywords

Control theory; Organizational control; Professionalism; Qualitative analysis; Technocratic control

Indexed keywords

EID: 33745773475     PISSN: 08944393     EISSN: 15528286     Source Type: Journal    
DOI: 10.1177/0894439306287979     Document Type: Article

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