The sacrificial HR strategy in call centers

International Journal of Service Industry Management

Volumn 11, Issue 2, 2000, Pages 174-184

  Wallace, Catriona M ^a   Eagleson, Geoff ^a   Waldersee, Robert ^b  

^a UNIVERSITY OF NEW SOUTH WALES   (Australia)

^b QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

Call centres; Efficiency; HR strategy; Service

Indexed keywords

EID: 0034413034     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230010323741     Document Type: Article

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