Satisfaction and dimensions of control among call centre customer service representatives

International Journal of Human Resource Management

Volumn 16, Issue 1, 2005, Pages 136-160

  Rose, Ed ^a   Wright, Gillian ^b  

^a LIVERPOOL JOHN MOORES UNIVERSITY   (United Kingdom)

^b MANCHESTER METROPOLITAN UNIVERSITY   (United Kingdom)

Author keywords

Call centres; Control; Pressure; Satisfaction; Skill; Targets

Indexed keywords

EID: 12944271836     PISSN: 09585192     EISSN: None     Source Type: Journal    
DOI: 10.1080/0958519042000295000     Document Type: Article

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