Taylorism, targets and the pursuit of quantity and quality by call centre management

New Technology, Work and Employment

Volumn 17, Issue 3, 2002, Pages 170-185

  Bain, Peter ^a   Watson, Aileen ^a   Mulvey, Gareth ^c   Taylor, Phil ^b   Gall, Gregor ^b  

^a UNIVERSITY OF STRATHCLYDE   (United Kingdom)

^b UNIVERSITY OF STIRLING   (United Kingdom)

^c NONE

Author keywords

[No Author keywords available]

Indexed keywords

EMPLOYMENT; PERFORMANCE ASSESSMENT; WORKING CONDITIONS; WORKPLACE;

EID: 0036863034     PISSN: 02681072     EISSN: None     Source Type: Journal    
DOI: 10.1111/1468-005X.00103     Document Type: Article

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