Tensions and variations in call centre management strategies

Human Resource Management Journal

Volumn 12, Issue 4, 2002, Pages 67-85

  Houlihan, Maeve ^a  

^a UNIVERSITY COLLEGE DUBLIN   (Ireland)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 12944302610     PISSN: 09545395     EISSN: 17488583     Source Type: Journal    
DOI: 10.1111/j.1748-8583.2002.tb00078.x     Document Type: Article

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