'How would you measure something like that?': Quality in a retail bank

Journal of Management Studies

Volumn 34, Issue 3, 1997, Pages 371-388

  Knights, David ^a   McCabe, Darren ^b  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0031542140     PISSN: 00222380     EISSN: None     Source Type: Journal    
DOI: 10.1111/1467-6486.00055     Document Type: Article

References (57)

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