Customer satisfaction, service quality, and customer value: years 2000-2015

International Journal of Contemporary Hospitality Management

Volumn 29, Issue 1, 2017, Pages 2-29

  Oh, Haemoon ^a   Kim, Kawon ^b  

^a UNIVERSITY OF SOUTH CAROLINA   (United States)

^b UNIVERSITY OF MASSACHUSETTS   (United States)

Author keywords

Current issues; Customer satisfaction; Customer value; Hospitality; Service quality; Tourism

Indexed keywords

EID: 85010046618     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/IJCHM-10-2015-0594     Document Type: Article

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