-
1
-
-
38249008481
-
Marketplace lodging needs of mature travelers
-
Ananth M.,DeMicco F. J.,Moreo P. J.,Howey R. M.Marketplace lodging needs of mature travelers.Cornell Hotel and Restaurant Administration Quarterly. 1992;33 (4): 12-24.
-
(1992)
Cornell Hotel and Restaurant Administration Quarterly
, vol.33
, Issue.4
, pp. 12-24
-
-
Ananth, M.1
DeMicco, F.J.2
Moreo, P.J.3
Howey, R.M.4
-
2
-
-
84892412893
-
-
Bazaarvoice, Retrieved from
-
Bazaarvoice. (2007). Online reviewers driven mostly by altruism, CMOs need not fear WOM. Retrieved from http://www.marketingcharts.com/interactive/online-reviewers-driven-mostly-by-altruism-cmos-need-not-fear-wom-2527/.
-
(2007)
Online reviewers driven mostly by altruism, CMOs need not fear WOM
-
-
-
3
-
-
50149102374
-
The impact of cultural orientation on perceived fairness over demand-based pricing
-
Beldona S.,Kwansa F.The impact of cultural orientation on perceived fairness over demand-based pricing.International Journal of Hospitality Management. 2008;27:594-603.
-
(2008)
International Journal of Hospitality Management
, vol.27
, pp. 594-603
-
-
Beldona, S.1
Kwansa, F.2
-
4
-
-
0000429475
-
A multi-stage model of customers' assessments of service quality and value
-
Bolton R. N.,Drew J. H.A multi-stage model of customers' assessments of service quality and value.Journal of Consumer Research. 1991;17:375-384.
-
(1991)
Journal of Consumer Research
, vol.17
, pp. 375-384
-
-
Bolton, R.N.1
Drew, J.H.2
-
5
-
-
33947572510
-
Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector
-
Briggs S.,Sutherland J.,Drummond S.Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector.Tourism Management. 2007;28:1006-1019.
-
(2007)
Tourism Management
, vol.28
, pp. 1006-1019
-
-
Briggs, S.1
Sutherland, J.2
Drummond, S.3
-
6
-
-
33845946543
-
Business travellers' perception of service quality: A prefatory study of two European city centre hotels
-
Callan R. J.,Kyndt G.Business travellers' perception of service quality: A prefatory study of two European city centre hotels.International Journal of Tourism Research. 2001;3:313-323.
-
(2001)
International Journal of Tourism Research
, vol.3
, pp. 313-323
-
-
Callan, R.J.1
Kyndt, G.2
-
7
-
-
0011090535
-
Determinants of hotel guests' satisfaction and repeat patronage in the Hong Kong hotel industry
-
Choi T. Y.,Chu R.Determinants of hotel guests' satisfaction and repeat patronage in the Hong Kong hotel industry.International Journal of Hospitality Management. 2001;20:277-297.
-
(2001)
International Journal of Hospitality Management
, vol.20
, pp. 277-297
-
-
Choi, T.Y.1
Chu, R.2
-
8
-
-
0007851626
-
An exploratory study into the purchase decision process used by leisure travelers in hotel selection
-
Clow K.,Garretson J.,Kurtz D.An exploratory study into the purchase decision process used by leisure travelers in hotel selection.Journal of Hospitality & Leisure Marketing. 1994;2 (4): 53-72.
-
(1994)
Journal of Hospitality & Leisure Marketing
, vol.2
, Issue.4
, pp. 53-72
-
-
Clow, K.1
Garretson, J.2
Kurtz, D.3
-
9
-
-
0002704641
-
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
-
Cronin J. J.,Brady M. K.,Hult G. T. M.Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments.Journal of Retailing. 2000;76:193-218.
-
(2000)
Journal of Retailing
, vol.76
, pp. 193-218
-
-
Cronin, J.J.1
Brady, M.K.2
Hult, G.T.M.3
-
10
-
-
84892389679
-
A study of perceived quality and price: Customer value-based pricing strategy
-
Paper presented at ICVE&VM 2009: Proceedings of the 2nd International Conference on Value Engineering and Value Management; Beijing, China
-
Cui L.,Yang H. X.,Hou H. P.A study of perceived quality and price: Customer value-based pricing strategy. Paper presented at ICVE&VM 2009: Proceedings of the 2nd International Conference on Value Engineering and Value Management; 2009Beijing, China; 2009.
-
(2009)
-
-
Cui, L.1
Yang, H.X.2
Hou, H.P.3
-
11
-
-
1442283692
-
Using combined-currency prices to lower consumers' perceived cost
-
Dreze X.,Nunes J. C.Using combined-currency prices to lower consumers' perceived cost.Journal of Marketing Research. 2004;41 (1): 59-72.
-
(2004)
Journal of Marketing Research
, vol.41
, Issue.1
, pp. 59-72
-
-
Dreze, X.1
Nunes, J.C.2
-
12
-
-
0036521827
-
A probabilistic approach to measure hotel service quality
-
Erto P.,Vanacore A.A probabilistic approach to measure hotel service quality.Total Quality Management. 2002;13:165-174.
-
(2002)
Total Quality Management
, vol.13
, pp. 165-174
-
-
Erto, P.1
Vanacore, A.2
-
13
-
-
0038673950
-
Effect on prices of the attributes of holiday hotels: A hedonic price approach
-
Espinet J. M.,Saez M.,Coenders G.,Fluvià M.Effect on prices of the attributes of holiday hotels: A hedonic price approach.Tourism Economics. 2003;9:165-177.
-
(2003)
Tourism Economics
, vol.9
, pp. 165-177
-
-
Espinet, J.M.1
Saez, M.2
Coenders, G.3
Fluvià, M.4
-
15
-
-
0034394672
-
The moderating effect of the service context on the relationship between price and post-consumption perceptions of service quality
-
Grewal D.,Gotlieb J.,Marmorstein H.The moderating effect of the service context on the relationship between price and post-consumption perceptions of service quality.Journal of Business and Psychology. 2000;14:579-592.
-
(2000)
Journal of Business and Psychology
, vol.14
, pp. 579-592
-
-
Grewal, D.1
Gotlieb, J.2
Marmorstein, H.3
-
18
-
-
79751505753
-
Influences of consumer characteristics on fairness perceptions of revenue management pricing in the hotel industry
-
Heo C. Y.,Lee S.Influences of consumer characteristics on fairness perceptions of revenue management pricing in the hotel industry.International Journal of Hospitality Management. 2011;30:243-251.
-
(2011)
International Journal of Hospitality Management
, vol.30
, pp. 243-251
-
-
Heo, C.Y.1
Lee, S.2
-
19
-
-
38849183971
-
A service quality measurement architecture for hot spring hotels in Taiwan
-
Hsieh L. F.,Lin L. H.,Lin Y. Y.A service quality measurement architecture for hot spring hotels in Taiwan.Tourism Management. 2008;29:429-438.
-
(2008)
Tourism Management
, vol.29
, pp. 429-438
-
-
Hsieh, L.F.1
Lin, L.H.2
Lin, Y.Y.3
-
20
-
-
50249119212
-
Do online reviews affect product sales? The role of reviewer characteristics and temporal effects
-
Hu N.,Liu L.,Zhang J. J.Do online reviews affect product sales? The role of reviewer characteristics and temporal effects.Information Technology and Management. 2008;9:201-214.
-
(2008)
Information Technology and Management
, vol.9
, pp. 201-214
-
-
Hu, N.1
Liu, L.2
Zhang, J.J.3
-
21
-
-
84860143210
-
-
Gretzel U.Law R.Fuchs M., ed.;, New York, NY: Springer-Verlag/Wien
-
Jiang J. X.,Gretzel U.,Law R.Information and communication technologies in tourism 2010. Gretzel U.Law R.Fuchs M., ed. New York, NY: Springer-Verlag/Wien; 2010:297-308.
-
(2010)
Information and Communication Technologies in Tourism 2010
, pp. 297-308
-
-
Jiang, J.X.1
Gretzel, U.2
Law, R.3
-
22
-
-
84972630612
-
Hotel services and room Amenities in the economy, mid-price and luxury market segments: What do frequent travelers expect?
-
Knutson B. J.Hotel services and room Amenities in the economy, mid-price and luxury market segments: What do frequent travelers expect?.Journal of Hospitality & Tourism Research. 1988;12:259-264.
-
(1988)
Journal of Hospitality & Tourism Research
, vol.12
, pp. 259-264
-
-
Knutson, B.J.1
-
23
-
-
77955771687
-
Do online reviews reflect a product's true perceived quality? An investigation of online movie reviews across cultures
-
Koh N. S.,Hu N.,Clemons E. K.Do online reviews reflect a product's true perceived quality? An investigation of online movie reviews across cultures.Electronic Commerce Research and Applications. 2010;9:374-385.
-
(2010)
Electronic Commerce Research and Applications
, vol.9
, pp. 374-385
-
-
Koh, N.S.1
Hu, N.2
Clemons, E.K.3
-
24
-
-
36849051770
-
Direct and indirect effects of perceived price on perceived value of mobile phones
-
Korda A. P.,Snoj B.Direct and indirect effects of perceived price on perceived value of mobile phones.Annals of Telecommunications. 2007;62:967-989.
-
(2007)
Annals of Telecommunications
, vol.62
, pp. 967-989
-
-
Korda, A.P.1
Snoj, B.2
-
25
-
-
84860181977
-
Effects of perceived value and service quality on customer satisfaction in the mobile phone service market
-
Lee H. S.Effects of perceived value and service quality on customer satisfaction in the mobile phone service market.Information: An International Interdisciplinary Journal. 2010;13:1207-1218.
-
(2010)
Information: An International Interdisciplinary Journal
, vol.13
, pp. 1207-1218
-
-
Lee, H.S.1
-
26
-
-
79953286902
-
Price effects in online product reviews: An analytical model and empirical analysis
-
Li X. X.,Hitt L. M.Price effects in online product reviews: An analytical model and empirical analysis.MIS Quarterly. 2010;34:809-831.
-
(2010)
MIS Quarterly
, vol.34
, pp. 809-831
-
-
Li, X.X.1
Hitt, L.M.2
-
27
-
-
27144552744
-
Strategic analysis of Customer Relationship Management - a field study on hotel enterprises
-
Lin Y.,Su H.Strategic analysis of Customer Relationship Management - a field study on hotel enterprises.Total Quality Management & Business Excellence. 2003;14:715-731.
-
(2003)
Total Quality Management & Business Excellence
, vol.14
, pp. 715-731
-
-
Lin, Y.1
Su, H.2
-
28
-
-
13544274496
-
Assessment of the hotel rating system in China
-
Liu Z. Q.,Liu J. C.Assessment of the hotel rating system in China.Tourism Management. 1993;14:440-452.
-
(1993)
Tourism Management
, vol.14
, pp. 440-452
-
-
Liu, Z.Q.1
Liu, J.C.2
-
29
-
-
0041513014
-
Hotel cleanliness-How do guests view it? Let us get specific: A New Zealand study
-
Lockyer T.Hotel cleanliness-How do guests view it? Let us get specific: A New Zealand study.International Journal of Hospitality Management. 2003;22:297-305.
-
(2003)
International Journal of Hospitality Management
, vol.22
, pp. 297-305
-
-
Lockyer, T.1
-
30
-
-
10644259699
-
The perceived importance of price as one hotel selection dimension
-
Lockyer T.The perceived importance of price as one hotel selection dimension.Tourism Management. 2005;26:529-537.
-
(2005)
Tourism Management
, vol.26
, pp. 529-537
-
-
Lockyer, T.1
-
31
-
-
84892417535
-
-
Paper presented at the Proceedings of the 3rd International Conference on Risk Management & Global E-business; Seoul, Korea
-
Lu X. H.,Feng. Paper presented at the Proceedings of the 3rd International Conference on Risk Management & Global E-business; 2009Seoul, Korea; 2009.
-
(2009)
-
-
Lu, X.H.1
Feng, Y.2
-
32
-
-
84892415934
-
-
MarketLine, October, Retrieved from
-
MarketLine. (2011, October). Global online retail. Retrieved from http://www.researchandmarkets.com/research/8e06ee/global_online_reta.
-
(2011)
Global online retail
-
-
-
33
-
-
77449146237
-
Customer perceptions of service quality in luxury hotels in New Delhi, India: An exploratory study
-
Mohsin A.,Lockyer T.Customer perceptions of service quality in luxury hotels in New Delhi, India: An exploratory study.International Journal of Contemporary Hospitality Management. 2010;22:160-173.
-
(2010)
International Journal of Contemporary Hospitality Management
, vol.22
, pp. 160-173
-
-
Mohsin, A.1
Lockyer, T.2
-
34
-
-
77649111353
-
What makes a helpful online review? A study of customer reviews on Amazon.com
-
Mudambi S.,Schuff D.What makes a helpful online review? A study of customer reviews on Amazon.com.MIS Quarterly. 2010;34:185-200.
-
(2010)
MIS Quarterly
, vol.34
, pp. 185-200
-
-
Mudambi, S.1
Schuff, D.2
-
36
-
-
0042731497
-
Price fairness and its asymmetric effects on overall price, quality, and value judgments: The case of an upscale hotel
-
Oh H.Price fairness and its asymmetric effects on overall price, quality, and value judgments: The case of an upscale hotel.Tourism Management. 2003;24:387-399.
-
(2003)
Tourism Management
, vol.24
, pp. 387-399
-
-
Oh, H.1
-
37
-
-
84986106203
-
Evaluating stability of the performance-satisfaction relationship across selected lodging market segments
-
Oh H.,Jeong M. Y.Evaluating stability of the performance-satisfaction relationship across selected lodging market segments.International Journal of Contemporary Hospitality Management. 2010;22:953-974.
-
(2010)
International Journal of Contemporary Hospitality Management
, vol.22
, pp. 953-974
-
-
Oh, H.1
Jeong, M.Y.2
-
38
-
-
78649248755
-
Electronic meal experience: A content analysis of online restaurant comments
-
Pantelidis I. S.Electronic meal experience: A content analysis of online restaurant comments.Cornell Hospitality Quarterly. 2010;51:483-491.
-
(2010)
Cornell Hospitality Quarterly
, vol.51
, pp. 483-491
-
-
Pantelidis, I.S.1
-
39
-
-
0036627497
-
Development of a multi-dimensional scale for measuring the perceived value of a service
-
Petrick J. F.Development of a multi-dimensional scale for measuring the perceived value of a service.Journal of Leisure Research. 2002;34:119-134.
-
(2002)
Journal of Leisure Research
, vol.34
, pp. 119-134
-
-
Petrick, J.F.1
-
41
-
-
77955914572
-
Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants: Moderating role of perceived price
-
Ryu K.,Han H.Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants: Moderating role of perceived price.Journal of Hospitality & Tourism Research. 2010;34:310-329.
-
(2010)
Journal of Hospitality & Tourism Research
, vol.34
, pp. 310-329
-
-
Ryu, K.1
Han, H.2
-
44
-
-
0001710569
-
Consumer Perceived Value: The Development of a Multiple Item Scale
-
Sweeney J. C.,Soutar G. N.Consumer Perceived Value: The Development of a Multiple Item Scale.Journal of Retailing. 2001;77:203-220.
-
(2001)
Journal of Retailing
, vol.77
, pp. 203-220
-
-
Sweeney, J.C.1
Soutar, G.N.2
-
45
-
-
70450111515
-
Consumer perceptions of the quality of services in three hotel categories in Hong Kong
-
Tat Y. C.,Raymond K. S. C.Consumer perceptions of the quality of services in three hotel categories in Hong Kong.Journal of Vacation Marketing. 1999;5:176-189.
-
(1999)
Journal of Vacation Marketing
, vol.5
, pp. 176-189
-
-
Tat, Y.C.1
Raymond, K.S.C.2
-
46
-
-
10044238005
-
Service quality and perceived value's impact on satisfaction, intention and usage of short message service (SMS)
-
Tung L. L.Service quality and perceived value's impact on satisfaction, intention and usage of short message service (SMS).Information Systems Frontiers. 2004;6:353-368.
-
(2004)
Information Systems Frontiers
, vol.6
, pp. 353-368
-
-
Tung, L.L.1
-
47
-
-
56649111315
-
Tried and tested: The impact of online hotel reviews on consumer consideration
-
Vermeulen I. E.,Seegers D.Tried and tested: The impact of online hotel reviews on consumer consideration.Tourism Management. 2009;30:123-127.
-
(2009)
Tourism Management
, vol.30
, pp. 123-127
-
-
Vermeulen, I.E.1
Seegers, D.2
-
48
-
-
0003678180
-
-
(4th ed.). Mason, OH. South Western Cengage Learning.;, Mason, OH: South Western Cengage Learning
-
Wooldridge J. M.Introductory econometrics: A modern approach. 2009). Introductory econometrics: A modern approach (4th ed.). Mason, OH. South Western Cengage Learning.Mason, OH: South Western Cengage Learning; 2009:.
-
(2009)
Introductory Econometrics: A Modern Approach
-
-
Wooldridge, J.M.1
-
49
-
-
78650516529
-
Using integrated quality assessment for hotel service quality
-
Yang C. C.,Cheng L. Y.,Sung D.Using integrated quality assessment for hotel service quality.Quality & Quantity. 2011;45:349-364.
-
(2011)
Quality & Quantity
, vol.45
, pp. 349-364
-
-
Yang, C.C.1
Cheng, L.Y.2
Sung, D.3
-
51
-
-
0002667763
-
Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence
-
Zeithaml V. A.Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence.Journal of Marketing. 1988;52 (3): 2-22.
-
(1988)
Journal of Marketing
, vol.52
, Issue.3
, pp. 2-22
-
-
Zeithaml, V.A.1
-
52
-
-
77954534605
-
The impact of e-word-of-mouth on the online popularity of restaurants: A comparison of consumer reviews and editor reviews
-
Zhang Z. Q.,Ye Q.,Law R.,Li Y. J.The impact of e-word-of-mouth on the online popularity of restaurants: A comparison of consumer reviews and editor reviews.International Journal of Hospitality Management. 2010;29:694-700.
-
(2010)
International Journal of Hospitality Management
, vol.29
, pp. 694-700
-
-
Zhang, Z.Q.1
Ye, Q.2
Law, R.3
Li, Y.J.4
|