An Examination Of The Servqual Dimensions Using The Guttman Scaling Procedure

Journal of Hospitality and Tourism Research

Volumn 27, Issue 1, 2003, Pages 3-23

  Yoon, Tae Hwan ^a   Ekinci, Yuksel ^a  

^a UNIVERSITY OF SURREY   (United Kingdom)

Author keywords

customer expectation; customer satisfaction; service quality; SERVQUAL scale

Indexed keywords

EID: 4444293349     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/1096348002238878     Document Type: Article

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