메뉴 건너뛰기




Volumn 28, Issue 4, 2007, Pages 965-975

Tourists' satisfaction, recommendation and revisiting Singapore

Author keywords

Hotelling's T2; Paired t test; Recommendation and revisiting; Satisfaction

Indexed keywords

TOURISM MARKET; TOURIST ATTRACTION; TOURIST DESTINATION;

EID: 33947598312     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2006.08.008     Document Type: Article
Times cited : (462)

References (42)
  • 1
    • 33947578062 scopus 로고    scopus 로고
    • Word-of-mouth as a consequence of customer satisfaction
    • Anderson E.W. Word-of-mouth as a consequence of customer satisfaction. Journal of Services Research 1 (1998) 5-17
    • (1998) Journal of Services Research , vol.1 , pp. 5-17
    • Anderson, E.W.1
  • 2
    • 20444405530 scopus 로고
    • The antecedents and consequences of customer satisfaction for firms
    • Anderson E.W., and Sullivan M. The antecedents and consequences of customer satisfaction for firms. Marketing Science 12 (1993) 125-143
    • (1993) Marketing Science , vol.12 , pp. 125-143
    • Anderson, E.W.1    Sullivan, M.2
  • 4
    • 0002866667 scopus 로고
    • Evaluating service encounters: The effects of physical surroundings and employee responses
    • Bitner M.J. Evaluating service encounters: The effects of physical surroundings and employee responses. Journal of Marketing 54 (1990) 69-82
    • (1990) Journal of Marketing , vol.54 , pp. 69-82
    • Bitner, M.J.1
  • 6
    • 0002596497 scopus 로고
    • Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions
    • Carman J.M. Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions. Journal of Retailing 66 (1990) 35-55
    • (1990) Journal of Retailing , vol.66 , pp. 35-55
    • Carman, J.M.1
  • 7
    • 84979600353 scopus 로고    scopus 로고
    • Assessing tourist satisfaction: An exploratory study of Korean youth tourists in Australia
    • Cho B. Assessing tourist satisfaction: An exploratory study of Korean youth tourists in Australia. Tourism Recreation Research 23 (1998) 47-54
    • (1998) Tourism Recreation Research , vol.23 , pp. 47-54
    • Cho, B.1
  • 8
    • 0002119639 scopus 로고
    • Understanding recreational travellers' motivation, attitude and satisfaction
    • Chon K. Understanding recreational travellers' motivation, attitude and satisfaction. Tourist Review 44 (1989) 3-7
    • (1989) Tourist Review , vol.44 , pp. 3-7
    • Chon, K.1
  • 9
    • 0000375425 scopus 로고
    • An investigation into the determinants of customer satisfaction
    • Churchill G., and Suprenant C. An investigation into the determinants of customer satisfaction. Journal of Marketing Research 19 (1982) 491-504
    • (1982) Journal of Marketing Research , vol.19 , pp. 491-504
    • Churchill, G.1    Suprenant, C.2
  • 10
    • 0002381637 scopus 로고
    • Measuring service quality: A re-examination and extension
    • Cronin J.J., and Taylor S.A. Measuring service quality: A re-examination and extension. Journal of Marketing 56 (1992) 55-68
    • (1992) Journal of Marketing , vol.56 , pp. 55-68
    • Cronin, J.J.1    Taylor, S.A.2
  • 11
    • 0002469577 scopus 로고
    • A national customer satisfaction barometer: The Swedish experience
    • Fornell C. A national customer satisfaction barometer: The Swedish experience. Journal of Marketing 56 (1992) 6-21
    • (1992) Journal of Marketing , vol.56 , pp. 6-21
    • Fornell, C.1
  • 12
    • 0002522631 scopus 로고
    • The relationship between quality, satisfaction, and recommending behaviour in lodging decisions
    • Getty M.J., and Thomson N.K. The relationship between quality, satisfaction, and recommending behaviour in lodging decisions. Journal of Hospitality and Leisure Marketing 2 (1994) 3-22
    • (1994) Journal of Hospitality and Leisure Marketing , vol.2 , pp. 3-22
    • Getty, M.J.1    Thomson, N.K.2
  • 15
    • 84859353739 scopus 로고    scopus 로고
    • Hong Kong as a travel destination: An analysis of Japanese tourists' satisfaction levels, and the likelihood of them recommending Hong Kong to others
    • Heung V.C.S., and Qu H. Hong Kong as a travel destination: An analysis of Japanese tourists' satisfaction levels, and the likelihood of them recommending Hong Kong to others. Journal of Travel and Tourism Marketing 9 (2000) 57-80
    • (2000) Journal of Travel and Tourism Marketing , vol.9 , pp. 57-80
    • Heung, V.C.S.1    Qu, H.2
  • 18
    • 85000259708 scopus 로고    scopus 로고
    • Toronto's image as a destination: A comparative importance-satisfaction analysis by origin of visitor
    • Joppe M., Martin D.W., and Waalen J. Toronto's image as a destination: A comparative importance-satisfaction analysis by origin of visitor. Journal of Travel Research 39 (2001) 252-260
    • (2001) Journal of Travel Research , vol.39 , pp. 252-260
    • Joppe, M.1    Martin, D.W.2    Waalen, J.3
  • 20
    • 9744276817 scopus 로고    scopus 로고
    • Tourist satisfaction with Mallorca, Spain, as an off-season holiday destination
    • Kozak M., and Rimmington M. Tourist satisfaction with Mallorca, Spain, as an off-season holiday destination. Journal of Travel Research 38 (2000) 260-269
    • (2000) Journal of Travel Research , vol.38 , pp. 260-269
    • Kozak, M.1    Rimmington, M.2
  • 21
    • 1042290075 scopus 로고    scopus 로고
    • Exploration versus acquisition: A comparison of first-time and repeat visitors
    • Lau A.L., and McKercher B. Exploration versus acquisition: A comparison of first-time and repeat visitors. Journal of Travel Research 42 (2004) 279-285
    • (2004) Journal of Travel Research , vol.42 , pp. 279-285
    • Lau, A.L.1    McKercher, B.2
  • 23
    • 0042182735 scopus 로고
    • The relation between service quality, satisfaction and intentions in managing service quality
    • Kunst P., and Lemmink J. (Eds), Paul Chapman Publishing, London
    • Liljander V., and Strandvik T. The relation between service quality, satisfaction and intentions in managing service quality. In: Kunst P., and Lemmink J. (Eds). Managing service quality (1995), Paul Chapman Publishing, London 45-63
    • (1995) Managing service quality , pp. 45-63
    • Liljander, V.1    Strandvik, T.2
  • 25
    • 0000396442 scopus 로고
    • A cognitive model of the antecedents and consequences of satisfaction decisions
    • Oliver R.L. A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research 17 (1980) 460-469
    • (1980) Journal of Marketing Research , vol.17 , pp. 460-469
    • Oliver, R.L.1
  • 26
    • 0002852072 scopus 로고
    • Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach
    • Oliver R.L., and Swan J.E. Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach. Journal of Marketing 53 (1989) 21-35
    • (1989) Journal of Marketing , vol.53 , pp. 21-35
    • Oliver, R.L.1    Swan, J.E.2
  • 27
    • 0000200253 scopus 로고    scopus 로고
    • Destination threshold potential and the law of repeat visitation
    • Oppermann M. Destination threshold potential and the law of repeat visitation. Journal of Travel Research 37 (1998) 131-137
    • (1998) Journal of Travel Research , vol.37 , pp. 131-137
    • Oppermann, M.1
  • 29
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • Parasuraman A., Zeithaml V.A., and Berry L.L. A conceptual model of service quality and its implications for future research. Journal of Marketing 49 (1985) 41-50
    • (1985) Journal of Marketing , vol.49 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 30
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
    • Parasuraman A., Zeithaml V.A., and Berry L.L. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing 64 (1988) 12-40
    • (1988) Journal of Retailing , vol.64 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 31
    • 3242660262 scopus 로고
    • Reassessment of expectations as a comparison standard in measuring service quality: Implications for further research
    • Parasuraman A., Zeithaml V.A., and Berry L.L. Reassessment of expectations as a comparison standard in measuring service quality: Implications for further research. Journal of Marketing 58 (1994) 111-124
    • (1994) Journal of Marketing , vol.58 , pp. 111-124
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 32
    • 38249003287 scopus 로고
    • Predicting satisfaction among first time visitors to a destination by using the expectancy disconfirmation theory
    • Pizam A., and Milman A. Predicting satisfaction among first time visitors to a destination by using the expectancy disconfirmation theory. International Journal of Hospitality Management 12 (1993) 197-209
    • (1993) International Journal of Hospitality Management , vol.12 , pp. 197-209
    • Pizam, A.1    Milman, A.2
  • 33
    • 49349127429 scopus 로고
    • Dimensions of tourist satisfaction with a destination area
    • Pizam A., Neumann Y., and Reichel A. Dimensions of tourist satisfaction with a destination area. Annals of Tourism Research 5 (1978) 314-322
    • (1978) Annals of Tourism Research , vol.5 , pp. 314-322
    • Pizam, A.1    Neumann, Y.2    Reichel, A.3
  • 34
    • 0040888722 scopus 로고    scopus 로고
    • A service performance model of Hong Kong cruise travellers' motivation factors and satisfaction
    • Qu H., and Ping E.W.Y. A service performance model of Hong Kong cruise travellers' motivation factors and satisfaction. Tourism Management 20 (1999) 237-244
    • (1999) Tourism Management , vol.20 , pp. 237-244
    • Qu, H.1    Ping, E.W.Y.2
  • 35
    • 0000716879 scopus 로고
    • Destination evaluation and vacation preferences
    • Ross G.F. Destination evaluation and vacation preferences. Annals of Tourism Research 20 (1993) 477-489
    • (1993) Annals of Tourism Research , vol.20 , pp. 477-489
    • Ross, G.F.1
  • 36
    • 0001581060 scopus 로고
    • Sightseeing tourists' motivation and satisfaction
    • Ross E.L.D., and Iso-Ahola S.E. Sightseeing tourists' motivation and satisfaction. Annals of Tourism Research 18 (1991) 226-237
    • (1991) Annals of Tourism Research , vol.18 , pp. 226-237
    • Ross, E.L.D.1    Iso-Ahola, S.E.2
  • 38
    • 0035539511 scopus 로고    scopus 로고
    • The impact of confidence in expectations on consumer satisfaction
    • Spreng R.A., and Page Jr. T.J. The impact of confidence in expectations on consumer satisfaction. Psychology and Marketing 18 (2001) 1187-1204
    • (2001) Psychology and Marketing , vol.18 , pp. 1187-1204
    • Spreng, R.A.1    Page Jr., T.J.2
  • 40
    • 0001831908 scopus 로고    scopus 로고
    • The assessment of tourist satisfaction using the expectancy disconfirmation theory: A study of the German travel market in Australia
    • Weber K. The assessment of tourist satisfaction using the expectancy disconfirmation theory: A study of the German travel market in Australia. Pacific Tourism Review 1 (1997) 35-45
    • (1997) Pacific Tourism Review , vol.1 , pp. 35-45
    • Weber, K.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.