Does organizational climate add to service quality in hotels?

International Journal of Contemporary Hospitality Management

Volumn 15, Issue 4, 2003, Pages 206-213

  Davidson, Michael C G ^a  

^a UNIVERSITY OF NEW ORLEANS   (United States)

Author keywords

Customer service; Hotels; Organizational culture; Service quality

Indexed keywords

EID: 84986159900     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596110310475658     Document Type: Article

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