Service climate, employee commitment and customer satisfaction: Evidence from the hospitality industry in China

Journal of Workplace Learning

Volumn 23, Issue 5, 2011, Pages 592-607

  He, Yuanqiong ^a   Li, Wenli ^b   Lai, Kin Keung ^c  

^a HUAZHONG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (China)

^b JINAN UNIVERSITY   (China)

^c CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

China; Customer satisfaction; Employee commitment; Hospitality industry; Service climate

Indexed keywords

EID: 79960055131     PISSN: 13665626     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596111111143359     Document Type: Article

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