Passenger expectations and airline services: A Hong Kong based study

Tourism Management

Volumn 24, Issue 5, 2003, Pages 519-532

  Gilbert, David ^a   Wong, Robin K C ^b  

^a UNIVERSITY OF SURREY   (United Kingdom)

^b Hong Kong International Airport   (Hong Kong)

Author keywords

Airline; Marketing; Segments; Services; SERVQUAL

Indexed keywords

AIRLINE INDUSTRY; MARKETING; PUBLIC ATTITUDE; SERVICE PROVISION;

CHINA; HONG KONG;

EID: 0142009947     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/S0261-5177(03)00002-5     Document Type: Article

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