Servant leadership and perceptions of service quality provided by front-line service workers in hotels in TURKEY Achieving competitive advantage

International Journal of Contemporary Hospitality Management

Volumn 26, Issue 7, 2014, Pages 1083-1099

  Koyuncu, Mustafa ^a   Burke, Ronald J ^b   Astakhova, Marina ^c   Eren, Duygu ^d   Cetin, Hayrullah ^d  

^a ÇANAKKALE ONSEKIZ MART UNIVERSITY   (Turkey)

^b YORK UNIVERSITY   (Canada)

^c UNIVERSITY OF TEXAS AT TYLER   (United States)

^d Nevsehir University Department of Geological Engineering   (United States)

Author keywords

Competitive advantage; Hotels; Servant leadership; Service quality; Tourism; Turkey

Indexed keywords

EID: 84912074402     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/IJCHM-06-2013-0238     Document Type: Article

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