Service failure and recovery strategies in the restaurant sector: An Indo-US comparative study

International Journal of Contemporary Hospitality Management

Volumn 19, Issue 5, 2007, Pages 351-363

  Dutta, Kirti ^a   Venkatesh, Umashankar ^a   Parsa, H G ^b  

^a Institute for International Management and Technology   (India)

^b OHIO STATE UNIVERSITY   (United States)

Author keywords

Consumer behaviour; Customer satisfaction; Customer service management; India; Restaurants; United States of America

Indexed keywords

EID: 34547298705     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596110710757526     Document Type: Article

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