Enhancing service quality improvement strategies of fine-dining restaurants: New insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis

International Journal of Hospitality Management

Volumn 31, Issue 4, 2012, Pages 1155-1166

  Cheng, Ching Chan ^a   Chen, Cheng Ta ^a   Hsu, Fu Sung ^a   Hu, Hsiu Yuan ^a  

^a Taipei College of Maritime Technology   (Taiwan)

Author keywords

DEMATEL; IPGA; Restaurant service quality

Indexed keywords

EID: 84862811069     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2012.02.003     Document Type: Article

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