Reexamining Recovery Paradox Effects and Impact Ranges of Service Failure and Recovery

Journal of Hospitality and Tourism Research

Volumn 27, Issue 4, 2003, Pages 402-418

  Oh, Haemoon ^a  

^a IOWA STATE UNIVERSITY   (United States)

Author keywords

hierarchical regression; performance; recovery paradox; satisfaction; service failure; service recovery

Indexed keywords

EID: 10144231183     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/10963480030274002     Document Type: Article

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