-
2
-
-
67649430986
-
Analysis of health spa customers' expectations and perceptions: the case of Spanish establishments
-
Alén M.E., Fraiz J.A., Rufín R. Analysis of health spa customers' expectations and perceptions: the case of Spanish establishments. Polytechnical Studies Review 2006, III(5/6):245-262.
-
(2006)
Polytechnical Studies Review
, vol.3
, Issue.5-6
, pp. 245-262
-
-
Alén, M.E.1
Fraiz, J.A.2
Rufín, R.3
-
4
-
-
41649112685
-
Structural equation modeling in practice: a review and recommended two-step approach
-
Anderson J., Gerbing D.W. Structural equation modeling in practice: a review and recommended two-step approach. Psychological Bulletin 1988, 103(3):411-423.
-
(1988)
Psychological Bulletin
, vol.103
, Issue.3
, pp. 411-423
-
-
Anderson, J.1
Gerbing, D.W.2
-
5
-
-
0031161156
-
The importance of cross-cultural expectations in the measurement of service quality perceptions in the hotel industry
-
Armstrong R.W., Mok C., Go F.M., Chan A. The importance of cross-cultural expectations in the measurement of service quality perceptions in the hotel industry. International Journal of Hospitality Management 1997, 16(2):181-190.
-
(1997)
International Journal of Hospitality Management
, vol.16
, Issue.2
, pp. 181-190
-
-
Armstrong, R.W.1
Mok, C.2
Go, F.M.3
Chan, A.4
-
6
-
-
0034054640
-
Quality, satisfaction and behavioral intentions
-
Baker D.A., Crompton J.L. Quality, satisfaction and behavioral intentions. Annals of Tourism Research 2000, 27(3):785-804.
-
(2000)
Annals of Tourism Research
, vol.27
, Issue.3
, pp. 785-804
-
-
Baker, D.A.1
Crompton, J.L.2
-
7
-
-
84965535088
-
Measuring service quality in restaurants: an application of SERVQUAL scale
-
Bojanic D., Rosen L. Measuring service quality in restaurants: an application of SERVQUAL scale. Journal of Hospitality & Tourism Research 1994, 18(1):3-14.
-
(1994)
Journal of Hospitality & Tourism Research
, vol.18
, Issue.1
, pp. 3-14
-
-
Bojanic, D.1
Rosen, L.2
-
11
-
-
0002596497
-
Consumer perceptions of service quality: an assessment of the SERQUAL dimensions
-
Carman J. Consumer perceptions of service quality: an assessment of the SERQUAL dimensions. Journal of Retailing 1990, 66(1):33-35.
-
(1990)
Journal of Retailing
, vol.66
, Issue.1
, pp. 33-35
-
-
Carman, J.1
-
12
-
-
84992960487
-
The effects of service quality and the mediating role of customer satisfaction
-
Caruana A. The effects of service quality and the mediating role of customer satisfaction. European Journal of Marketing 2002, 36(7/8):811-828.
-
(2002)
European Journal of Marketing
, vol.36
, Issue.7-8
, pp. 811-828
-
-
Caruana, A.1
-
13
-
-
0036888070
-
Prediction of pollutant emission through electricity consumption by the hotel industry in Hong Kong
-
Chan W.W., Lam J.C. Prediction of pollutant emission through electricity consumption by the hotel industry in Hong Kong. Hospitality Management 2002, 21(4):381-391.
-
(2002)
Hospitality Management
, vol.21
, Issue.4
, pp. 381-391
-
-
Chan, W.W.1
Lam, J.C.2
-
14
-
-
0001878819
-
A paradigm for developing better measures of marketing constructs
-
Churchill G.A. A paradigm for developing better measures of marketing constructs. Journal of Marketing Research 1979, 16(1):64-73.
-
(1979)
Journal of Marketing Research
, vol.16
, Issue.1
, pp. 64-73
-
-
Churchill, G.A.1
-
15
-
-
0002381637
-
Measuring service quality: a reexamination and extension
-
Cronin J.J., Taylor S.A. Measuring service quality: a reexamination and extension. Journal of Marketing 1992, 56(3):55-68.
-
(1992)
Journal of Marketing
, vol.56
, Issue.3
, pp. 55-68
-
-
Cronin, J.J.1
Taylor, S.A.2
-
16
-
-
0007744069
-
SERVPERF versus SERVQUAL: reconciling performance-based and perceptions-minus-expectations measurement of service quality
-
January
-
Cronin J.J., Taylor S.A. SERVPERF versus SERVQUAL: reconciling performance-based and perceptions-minus-expectations measurement of service quality. Journal of Marketing 1994, 58(January):125L 131.
-
(1994)
Journal of Marketing
, vol.58
-
-
Cronin, J.J.1
Taylor, S.A.2
-
17
-
-
0002704641
-
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
-
Cronin J.J., Brady M.K., Hult G.T.M. Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing 2000, 76(2):193-218.
-
(2000)
Journal of Retailing
, vol.76
, Issue.2
, pp. 193-218
-
-
Cronin, J.J.1
Brady, M.K.2
Hult, G.T.M.3
-
18
-
-
0034471950
-
Measuring endorsement of the new ecological paradigm: a revised NEP scale
-
Dunlap R.E., Mertig A.G., Van Liere K.D., Jones R.E. Measuring endorsement of the new ecological paradigm: a revised NEP scale. Journal of Social Issues 2000, 56(3):425-442.
-
(2000)
Journal of Social Issues
, vol.56
, Issue.3
, pp. 425-442
-
-
Dunlap, R.E.1
Mertig, A.G.2
Van Liere, K.D.3
Jones, R.E.4
-
19
-
-
0001497330
-
Latent variables in business logistics research: scale development and validation
-
Dunn S.C., Seaker R.F., Waller M.A. Latent variables in business logistics research: scale development and validation. Journal of Business Logistics 1994, 15(2):145-172.
-
(1994)
Journal of Business Logistics
, vol.15
, Issue.2
, pp. 145-172
-
-
Dunn, S.C.1
Seaker, R.F.2
Waller, M.A.3
-
21
-
-
84970092746
-
Measuring service quality in the travel and tourism industry
-
Fick G., Ritchie J. Measuring service quality in the travel and tourism industry. Journal of Travel Research 1991, 30(2):2-9.
-
(1991)
Journal of Travel Research
, vol.30
, Issue.2
, pp. 2-9
-
-
Fick, G.1
Ritchie, J.2
-
22
-
-
0000009769
-
Evaluating structural equation models with unobservable variables and measurement error
-
February
-
Fornell C., Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 1981, 18(February):39L 50.
-
(1981)
Journal of Marketing Research
, vol.18
-
-
Fornell, C.1
Larcker, D.F.2
-
23
-
-
0037792128
-
Environmental attitudes in international comparison: an analysis of the ISSP surveys 1993 and 2000
-
Franzen A. Environmental attitudes in international comparison: an analysis of the ISSP surveys 1993 and 2000. Social Science Quarterly 2003, 84(2):297-308.
-
(2003)
Social Science Quarterly
, vol.84
, Issue.2
, pp. 297-308
-
-
Franzen, A.1
-
25
-
-
84858746366
-
Corporate social responsibility of companies in the tourist sector: a case study of Fairmont Hotels & Resorts
-
Gorenak M. Corporate social responsibility of companies in the tourist sector: a case study of Fairmont Hotels & Resorts. Naše gospodarstvo (Our Economy) 2009, 55(3-4):79-85.
-
(2009)
Naše gospodarstvo (Our Economy)
, vol.55
, Issue.3-4
, pp. 79-85
-
-
Gorenak, M.1
-
26
-
-
84869571048
-
A service quality model and its marketing implications
-
Grönroos C. A service quality model and its marketing implications. European Journal of Marketing 1984, 18(4):36-44.
-
(1984)
European Journal of Marketing
, vol.18
, Issue.4
, pp. 36-44
-
-
Grönroos, C.1
-
27
-
-
0003506109
-
-
Prentice-Hall International, Englewood Cliffs, New York
-
Hair J.F., Anderson R.E., Tatham R.L., Black W.C. Multivariate Data Analysis with Readings 1998, Prentice-Hall International, Englewood Cliffs, New York. 5th ed.
-
(1998)
Multivariate Data Analysis with Readings
-
-
Hair, J.F.1
Anderson, R.E.2
Tatham, R.L.3
Black, W.C.4
-
28
-
-
84971173723
-
Public support for environmental protection: objective problems and subjective values in 43 societies
-
Inglehart R. Public support for environmental protection: objective problems and subjective values in 43 societies. PS: Political Science & Politics 1995, 28(1):57-72.
-
(1995)
PS: Political Science & Politics
, vol.28
, Issue.1
, pp. 57-72
-
-
Inglehart, R.1
-
30
-
-
0037270550
-
ECOSERV ecotourists' quality expectations
-
Khan M. ECOSERV ecotourists' quality expectations. Annals of Tourism Research 2003, 30(1):109-124.
-
(2003)
Annals of Tourism Research
, vol.30
, Issue.1
, pp. 109-124
-
-
Khan, M.1
-
31
-
-
84970631111
-
LODGSERV: a service quality index for the lodging industry
-
Knutson B., Stevens P., Wullaert C., Patton M., Yokoyama F. LODGSERV: a service quality index for the lodging industry. Hospitality Research Journal 1991, 14(2):277-284.
-
(1991)
Hospitality Research Journal
, vol.14
, Issue.2
, pp. 277-284
-
-
Knutson, B.1
Stevens, P.2
Wullaert, C.3
Patton, M.4
Yokoyama, F.5
-
32
-
-
0034998101
-
Comparative assessment of tourist satisfaction with destinations across two nationalities
-
Kozak M. Comparative assessment of tourist satisfaction with destinations across two nationalities. Tourism Management 2001, 22(4):391-401.
-
(2001)
Tourism Management
, vol.22
, Issue.4
, pp. 391-401
-
-
Kozak, M.1
-
33
-
-
0002077429
-
Measuring quality in restaurants operations: an application of the SERVQUAL instrument
-
Lee Y., Hing L. Measuring quality in restaurants operations: an application of the SERVQUAL instrument. International Journal of Hospitality Management 1995, 14(3-4):293-310.
-
(1995)
International Journal of Hospitality Management
, vol.14
, Issue.3-4
, pp. 293-310
-
-
Lee, Y.1
Hing, L.2
-
34
-
-
33846708099
-
Application of structural equation modeling to evaluate the intention of shippers to use Internet services in liner shipping
-
Lu C.-S., Lai K.-h., Cheng T.C.E. Application of structural equation modeling to evaluate the intention of shippers to use Internet services in liner shipping. European Journal of Operational Research 2007, 180(2):845-867.
-
(2007)
European Journal of Operational Research
, vol.180
, Issue.2
, pp. 845-867
-
-
Lu, C.-S.1
Lai, K.-H.2
Cheng, T.C.E.3
-
36
-
-
84899155038
-
Wellness tourism: market analysis of a special health tourism segment and implications for the hotel industry
-
Mueller H., Lanz Kaufmann E. Wellness tourism: market analysis of a special health tourism segment and implications for the hotel industry. Journal of Vacation Marketing 2001, 7(1):5-17.
-
(2001)
Journal of Vacation Marketing
, vol.7
, Issue.1
, pp. 5-17
-
-
Mueller, H.1
Lanz Kaufmann, E.2
-
38
-
-
84928830620
-
Assessing the quality of the conference hotel service product: towards an empirically based model
-
Oberoi U., Hales C. Assessing the quality of the conference hotel service product: towards an empirically based model. The Service Industries Journal 1990, 10(4):700-721.
-
(1990)
The Service Industries Journal
, vol.10
, Issue.4
, pp. 700-721
-
-
Oberoi, U.1
Hales, C.2
-
39
-
-
0002408510
-
A conceptual model of service quality and its implications for future research
-
Parasuraman A., Zeithaml V., Berry L. A conceptual model of service quality and its implications for future research. Journal of Marketing 1985, 49(4):41-50.
-
(1985)
Journal of Marketing
, vol.49
, Issue.4
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.2
Berry, L.3
-
40
-
-
0001312089
-
Servqual: a multiple-item scale for measuring customer perception of service quality
-
Parasuraman A., Zeithaml V., Berry L. Servqual: a multiple-item scale for measuring customer perception of service quality. Journal of Retailing 1988, 64(1):12-40.
-
(1988)
Journal of Retailing
, vol.64
, Issue.1
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.2
Berry, L.3
-
43
-
-
0342622023
-
Cross-cultural tourist behaviour
-
Haworth Press, New York, A. Pizam, Y. Mansfeld (Eds.)
-
Pizam A. Cross-cultural tourist behaviour. Consumer Behaviour in Travel and Tourism 1999, 393-411. Haworth Press, New York. A. Pizam, Y. Mansfeld (Eds.).
-
(1999)
Consumer Behaviour in Travel and Tourism
, pp. 393-411
-
-
Pizam, A.1
-
44
-
-
0000180808
-
Does nationality affect tourism behaviour?
-
Pizam A., Sussman S. Does nationality affect tourism behaviour?. Annals of Tourism Research 1995, 22(4):901-917.
-
(1995)
Annals of Tourism Research
, vol.22
, Issue.4
, pp. 901-917
-
-
Pizam, A.1
Sussman, S.2
-
46
-
-
0034082681
-
Rural tourism in Israel: service quality and orientation
-
Reichel A., Lowengart O., Milman A. Rural tourism in Israel: service quality and orientation. Tourism Management 2000, 21(5):451-459.
-
(2000)
Tourism Management
, vol.21
, Issue.5
, pp. 451-459
-
-
Reichel, A.1
Lowengart, O.2
Milman, A.3
-
47
-
-
84984744813
-
Styles of tourism in the modern world
-
Ritter W. Styles of tourism in the modern world. Tourism Recreation Research 1987, 12(1):3-8.
-
(1987)
Tourism Recreation Research
, vol.12
, Issue.1
, pp. 3-8
-
-
Ritter, W.1
-
48
-
-
0035457385
-
From red to green: towards the environmental management in the country in transition
-
Rojšek I. From red to green: towards the environmental management in the country in transition. Journal of Business Ethics 2001, 33(1):37-50.
-
(2001)
Journal of Business Ethics
, vol.33
, Issue.1
, pp. 37-50
-
-
Rojšek, I.1
-
49
-
-
67349155605
-
A multi-criteria assessment of tourist farm service quality
-
Rozman č., Potočnik M., Pažek K., Borec A., Majkovič D., Bohanec M. A multi-criteria assessment of tourist farm service quality. Tourism Management 2009, 30(5):629-637.
-
(2009)
Tourism Management
, vol.30
, Issue.5
, pp. 629-637
-
-
Rozman, č.1
Potočnik, M.2
Pažek, K.3
Borec, A.4
Majkovič, D.5
Bohanec, M.6
-
50
-
-
0036474983
-
A Resource-based view of manufacturing strategy and the relationship to manufacturing performance
-
Schroeder R.G., Bates K.A., Junttila M.A. A Resource-based view of manufacturing strategy and the relationship to manufacturing performance. Strategic Management Journal 2002, 23(2):105-117.
-
(2002)
Strategic Management Journal
, vol.23
, Issue.2
, pp. 105-117
-
-
Schroeder, R.G.1
Bates, K.A.2
Junttila, M.A.3
-
51
-
-
0003137315
-
From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba
-
Tribe J., Snaith T. From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba. Tourism Management 1998, 19(1):25-34.
-
(1998)
Tourism Management
, vol.19
, Issue.1
, pp. 25-34
-
-
Tribe, J.1
Snaith, T.2
-
52
-
-
0036079147
-
Determinants of guest loyalty to international tourist hotels: a neural network approach
-
Tsaur S.-H., Chiu Y.-C., Huang C.-H. Determinants of guest loyalty to international tourist hotels: a neural network approach. Tourism Management 2002, 23(4):397-405.
-
(2002)
Tourism Management
, vol.23
, Issue.4
, pp. 397-405
-
-
Tsaur, S.-H.1
Chiu, Y.-C.2
Huang, C.-H.3
-
53
-
-
2542429475
-
Promoting service quality in tourist hotels: the role of HRM practices and service behavior
-
Tsaur S.-H., Lin Y.-C. Promoting service quality in tourist hotels: the role of HRM practices and service behavior. Tourism Management 2004, 25(4):471-481.
-
(2004)
Tourism Management
, vol.25
, Issue.4
, pp. 471-481
-
-
Tsaur, S.-H.1
Lin, Y.-C.2
-
54
-
-
0003510257
-
-
On, UNWTO (accessed 26.12.2010)
-
UNWTO Tourism 2020 Vision 2010, On http://www.unwto.org/facts/eng/historical.htm (accessed 26.12.2010).
-
(2010)
Tourism 2020 Vision
-
-
-
55
-
-
84986105197
-
Tourists' perceptions towards and satisfaction with service quality in the cross-cultural service encounter: implications for hospitality and tourism management
-
Weiermair K. Tourists' perceptions towards and satisfaction with service quality in the cross-cultural service encounter: implications for hospitality and tourism management. Managing Service Quality 2000, 10(6):397-409.
-
(2000)
Managing Service Quality
, vol.10
, Issue.6
, pp. 397-409
-
-
Weiermair, K.1
|