The impact of product category risk on service satisfaction evaluations

International Journal of Hospitality Management

Volumn 20, Issue 1, 2001, Pages 29-43

  Mattila, Anna ^a  

^a School of Hotel   (United States)

Author keywords

Business traveler; Customer satisfaction; Perceived risk; Repurchase intention; Word of mouth

Indexed keywords

EID: 0041905586     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0278-4319(00)00042-6     Document Type: Article

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