-
1
-
-
84874118000
-
The mediating effect of patient satisfaction in the patients’ perceptions of health care quality - patient trust relationship
-
L.Alrubaiee,, & F.Alkaa’ida, (2011). The mediating effect of patient satisfaction in the patients’ perceptions of health care quality - patient trust relationship. International Journal of Marketing Studies, 3(1), 103–127. doi:10.5539/ijms.v3n1p103
-
(2011)
International Journal of Marketing Studies
, vol.3
, Issue.1
, pp. 103-127
-
-
Alrubaiee, L.1
Alkaa’ida, F.2
-
2
-
-
1042290073
-
An investigation of perceived value dimensions: Implications for hospitality research
-
H.Z.Al-Sabbahy,, Y.Ekinci,, & M.Riley, (2004). An investigation of perceived value dimensions: Implications for hospitality research. Journal of Travel Research, 42(3), 226–234. doi:10.1177/0047287503258841
-
(2004)
Journal of Travel Research
, vol.42
, Issue.3
, pp. 226-234
-
-
Al-Sabbahy, H.Z.1
Ekinci, Y.2
Riley, M.3
-
3
-
-
0025691372
-
Development of the trust in physician scale: A measure to assess interpersonal trust in patient-physician relationships
-
L.Anderson,, & R.Dedrick, (1990). Development of the trust in physician scale: A measure to assess interpersonal trust in patient-physician relationships. Psychological Reports, 67(3), 1091–1100. doi:10.2466/pr0.1990.67.3f.1091
-
(1990)
Psychological Reports
, vol.67
, Issue.3
, pp. 1091-1100
-
-
Anderson, L.1
Dedrick, R.2
-
4
-
-
0038182941
-
Hedonic shopping motivations
-
M.J.Arnold,, & K.E.Reynolds, (2003). Hedonic shopping motivations. Journal of Retailing, 79(2), 77–95. doi:10.1016/S0022-4359(03)00007-1
-
(2003)
Journal of Retailing
, vol.79
, Issue.2
, pp. 77-95
-
-
Arnold, M.J.1
Reynolds, K.E.2
-
5
-
-
33746796961
-
An empirical assessment of the SERVQUAL scale
-
E.Babakus,, & G.W.Boller, (1992). An empirical assessment of the SERVQUAL scale. Journal of Business Research, 24(3), 253–268. doi:10.1016/0148-2963(92)90022-4
-
(1992)
Journal of Business Research
, vol.24
, Issue.3
, pp. 253-268
-
-
Babakus, E.1
Boller, G.W.2
-
6
-
-
0026582543
-
Adapting the SERVQUAL scale to hospital services: An empirical investigation
-
E.Babakus,, & G.W.Mangold, (1992). Adapting the SERVQUAL scale to hospital services: An empirical investigation. Health Service Research, 26(6), 767–786.
-
(1992)
Health Service Research
, vol.26
, Issue.6
, pp. 767-786
-
-
Babakus, E.1
Mangold, G.W.2
-
7
-
-
0000418254
-
On the use of structural equation models in experimental designs
-
R.P.Bagozzi,, & Y.Yi, (1989). On the use of structural equation models in experimental designs. Journal of Marketing Research, 26(3), 271–284. doi:10.2307/3172900
-
(1989)
Journal of Marketing Research
, vol.26
, Issue.3
, pp. 271-284
-
-
Bagozzi, R.P.1
Yi, Y.2
-
8
-
-
0037355313
-
Exploration of the relationship between continuity, trust in regular doctors and patient satisfaction with consultations with family doctors
-
R.Baker,, D.Gray,, & M.Love, (2003). Exploration of the relationship between continuity, trust in regular doctors and patient satisfaction with consultations with family doctors. Scandinavian Journal of Primary Health Care, 21(1), 27–32. doi:10.1080/0283430310000528
-
(2003)
Scandinavian Journal of Primary Health Care
, vol.21
, Issue.1
, pp. 27-32
-
-
Baker, R.1
Gray, D.2
Love, M.3
-
9
-
-
80052439020
-
Medical tourism research: A systematic review
-
V.Balaban,, & C.Marano, (2010). Medical tourism research: A systematic review. International Journal of Infectious Diseases, 14(1), e135. doi:10.1016/j.ijid.2010.02.1784
-
(2010)
International Journal of Infectious Diseases
, vol.14
, Issue.1
, pp. e135
-
-
Balaban, V.1
Marano, C.2
-
10
-
-
18844389766
-
Measuring the quality of e-banking portals
-
H.H.Bauer,, M.Hammerschmidt,, & T.Falk, (2005). Measuring the quality of e-banking portals. International Journal of Bank Marketing, 23(2), 153–175. doi:10.1108/02652320510584395
-
(2005)
International Journal of Bank Marketing
, vol.23
, Issue.2
, pp. 153-175
-
-
Bauer, H.H.1
Hammerschmidt, M.2
Falk, T.3
-
11
-
-
84986172703
-
Market orientation, trust and satisfaction in dyadic relationships: A manufacturer-retailer analysis
-
E.Bigne,, & A.Blesa, (2003). Market orientation, trust and satisfaction in dyadic relationships: A manufacturer-retailer analysis. International Journal of Retail and Distribution Management, 31(11), 574–590. doi:10.1108/09590550310503302
-
(2003)
International Journal of Retail and Distribution Management
, vol.31
, Issue.11
, pp. 574-590
-
-
Bigne, E.1
Blesa, A.2
-
12
-
-
0001926055
-
Servicescapes: The impact of physical surroundings on customers and employees
-
M.J.Bitner, (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57–71. doi:10.2307/1252042
-
(1992)
Journal of Marketing
, vol.56
, Issue.2
, pp. 57-71
-
-
Bitner, M.J.1
-
13
-
-
0000429475
-
A multistage model of customers’ assessments of service quality and value
-
R.N.Bolton,, & J.H.Drew, (1991). A multistage model of customers’ assessments of service quality and value. Journal of Consumer Research, 17(4), 375–384. doi:10.1086/jcr.1991.17.issue-4
-
(1991)
Journal of Consumer Research
, vol.17
, Issue.4
, pp. 375-384
-
-
Bolton, R.N.1
Drew, J.H.2
-
14
-
-
0042916415
-
A dynamic process model of service quality: From expectations to behavioral intentions
-
W.Boulding,, A.Kalra,, R.Staelin,, & V.A.Zeithaml, (1993). A dynamic process model of service quality: From expectations to behavioral intentions. Journal of Marketing Research, 30(1), 7–28. doi:10.2307/3172510
-
(1993)
Journal of Marketing Research
, vol.30
, Issue.1
, pp. 7-28
-
-
Boulding, W.1
Kalra, A.2
Staelin, R.3
Zeithaml, V.A.4
-
15
-
-
0035612804
-
Some new thoughts on conceptualizing perceived service quality: A hierarchical approach
-
M.K.Brady,, & J.J.Cronin, (2001). Some new thoughts on conceptualizing perceived service quality: A hierarchical approach. Journal of Marketing, 65(3), 34–49. doi:10.1509/jmkg.65.3.34.18334
-
(2001)
Journal of Marketing
, vol.65
, Issue.3
, pp. 34-49
-
-
Brady, M.K.1
Cronin, J.J.2
-
16
-
-
0010836179
-
Searching for a consensus on the antecedent role of service quality and satisfaction: An exploratory cross-national study
-
M.K.Brady,, & C.J.Robertson, (2001). Searching for a consensus on the antecedent role of service quality and satisfaction: An exploratory cross-national study. Journal of Business Research, 51(1), 53–60. doi:10.1016/S0148-2963(99)00041-7
-
(2001)
Journal of Business Research
, vol.51
, Issue.1
, pp. 53-60
-
-
Brady, M.K.1
Robertson, C.J.2
-
18
-
-
0001233581
-
Alternative ways of assessing model fit
-
Bollen K.A., Long S., (eds), Newbury Park, CA: Sage
-
M.W.Browne,, & R.Cudeck, (1993). Alternative ways of assessing model fit. In K.A.Bollen, & S.Long (Eds.), Testing structural equation models (pp. 136–162). Newbury Park, CA: Sage.
-
(1993)
Testing structural equation models
-
-
Browne, M.W.1
Cudeck, R.2
-
19
-
-
85036372776
-
SERVQUAL: Review, critique, research agenda
-
F.Buttle, (1996). SERVQUAL: Review, critique, research agenda. European Journal of Marketing, 30(1), 8–32. doi:10.1108/03090569610105762
-
(1996)
European Journal of Marketing
, vol.30
, Issue.1
, pp. 8-32
-
-
Buttle, F.1
-
20
-
-
34547167875
-
Service quality, relationship satisfaction, trust, commitment and business-to-business loyalty
-
R.C.Caceres,, & N.G.Paparoidamis, (2007). Service quality, relationship satisfaction, trust, commitment and business-to-business loyalty. European Journal of Marketing, 41(7/8), 836–867. doi:10.1108/03090560710752429
-
(2007)
European Journal of Marketing
, vol.41
, Issue.7-8
, pp. 836-867
-
-
Caceres, R.C.1
Paparoidamis, N.G.2
-
21
-
-
0002596497
-
Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions
-
J.M.Carman, (1990). Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions. Journal of Retailing, 66(1), 33–55.
-
(1990)
Journal of Retailing
, vol.66
, Issue.1
, pp. 33-55
-
-
Carman, J.M.1
-
22
-
-
0002010105
-
Analyzing models with observable variables
-
Bohrnstedt G.W., Borgatta E.F., (eds), Beverly Hills, CA: Sage
-
E.G.Carmines,, & J.P.Mclver, (1981). Analyzing models with observable variables. In G.W.Bohrnstedt, & E.F.Borgatta (Eds.), Social measurement: Current issues (pp. 65–115). Beverly Hills, CA: Sage.
-
(1981)
Social measurement: Current issues
-
-
Carmines, E.G.1
Mclver, J.P.2
-
23
-
-
33750480522
-
Measuring perceived service quality in urgent transport service
-
L.M.Caro,, & J.A.M.Garcia, (2007). Measuring perceived service quality in urgent transport service. Journal of Retailing and Consumer Services, 14(1), 60–72. doi:10.1016/j.jretconser.2006.04.001
-
(2007)
Journal of Retailing and Consumer Services
, vol.14
, Issue.1
, pp. 60-72
-
-
Caro, L.M.1
Garcia, J.A.M.2
-
24
-
-
41549162353
-
Developing a multi-dimensional and hierarchical service quality model for the travel agency industry
-
L.M.Caro,, & J.A.M.Garcia, (2008). Developing a multi-dimensional and hierarchical service quality model for the travel agency industry. Tourism Management, 29(4), 706–720. doi:10.1016/j.tourman.2007.07.014
-
(2008)
Tourism Management
, vol.29
, Issue.4
, pp. 706-720
-
-
Caro, L.M.1
Garcia, J.A.M.2
-
25
-
-
35649025743
-
Eco-tourists’ perception of ecotourism experience in lower Kinabatangan, Sabah, Malaysia
-
J.K.L.Chan,, & T.Baum, (2007). Eco-tourists’ perception of ecotourism experience in lower Kinabatangan, Sabah, Malaysia. Journal of Sustainable Tourism, 15(5), 574–590. doi:10.2167/jost679.0
-
(2007)
Journal of Sustainable Tourism
, vol.15
, Issue.5
, pp. 574-590
-
-
Chan, J.K.L.1
Baum, T.2
-
27
-
-
84872190014
-
Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters
-
C.S.Chang,, S.Y.Chen,, & Y.T.Lan, (2013). Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters. BMC Health Services Research, 13(1), 22–11. doi:10.1186/1472-6963-13-22
-
(2013)
BMC Health Services Research
, vol.13
, Issue.1
, pp. 11-22
-
-
Chang, C.S.1
Chen, S.Y.2
Lan, Y.T.3
-
28
-
-
70350714524
-
Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists
-
C.F.Chen,, & F.S.Chen, (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31(1), 29–35. doi:10.1016/j.tourman.2009.02.008
-
(2010)
Tourism Management
, vol.31
, Issue.1
, pp. 29-35
-
-
Chen, C.F.1
Chen, F.S.2
-
29
-
-
79961146053
-
Tourist behavioural intentions in relation to service quality and customer satisfaction in Kinmen National Park, Taiwan
-
C.M.Chen,, H.T.Lee,, S.H.Chen,, & T.H.Huang, (2011). Tourist behavioural intentions in relation to service quality and customer satisfaction in Kinmen National Park, Taiwan. International Journal of Tourism Research, 13(5), 416–432. doi:10.1002/jtr.810
-
(2011)
International Journal of Tourism Research
, vol.13
, Issue.5
, pp. 416-432
-
-
Chen, C.M.1
Lee, H.T.2
Chen, S.H.3
Huang, T.H.4
-
30
-
-
84922177209
-
Investigating factors affecting festival quality: A case study of Neimen Song Jiang Jhen Battle Array, Taiwan
-
W.C.Chen,, C.F.Lee,, & L.Z.Lin, (2012). Investigating factors affecting festival quality: A case study of Neimen Song Jiang Jhen Battle Array, Taiwan. African Journal of Marketing Management, 4(2), 43–54.
-
(2012)
African Journal of Marketing Management
, vol.4
, Issue.2
, pp. 43-54
-
-
Chen, W.C.1
Lee, C.F.2
Lin, L.Z.3
-
31
-
-
2342447391
-
The relationship among quality, value, satisfaction and behavioral intentions in health care provider choice: A South Korean study
-
K.Choi,, W.Cho,, H.Lee,, & K.Choi, (2004). The relationship among quality, value, satisfaction and behavioral intentions in health care provider choice: A South Korean study. Journal of Business Research, 57(8), 913–921. doi:10.1016/S0148-2963(02)00293-X
-
(2004)
Journal of Business Research
, vol.57
, Issue.8
, pp. 913-921
-
-
Choi, K.1
Cho, W.2
Lee, H.3
Choi, K.4
-
32
-
-
20444467278
-
The service quality dimensions and patient satisfaction relationships in South Korea: Comparison across gender, age and types of service
-
K.S.Choi,, H.Lee,, C.Kim,, & S.Lee, (2005). The service quality dimensions and patient satisfaction relationships in South Korea: Comparison across gender, age and types of service. Journal of Services Marketing, 19(3), 140–149. doi:10.1108/08876040510596812
-
(2005)
Journal of Services Marketing
, vol.19
, Issue.3
, pp. 140-149
-
-
Choi, K.S.1
Lee, H.2
Kim, C.3
Lee, S.4
-
33
-
-
0001626521
-
Toward an understanding of loyalty: The moderating role of trust
-
S.Chow,, & R.Holden, (1997). Toward an understanding of loyalty: The moderating role of trust. Journal of Managerial Issues, 9(3), 275–298.
-
(1997)
Journal of Managerial Issues
, vol.9
, Issue.3
, pp. 275-298
-
-
Chow, S.1
Holden, R.2
-
34
-
-
0001878819
-
A paradigm for developing better measures of marketing constructs
-
G.A.Churchill, (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16(1), 64–73. doi:10.2307/3150876
-
(1979)
Journal of Marketing Research
, vol.16
, Issue.1
, pp. 64-73
-
-
Churchill, G.A.1
-
35
-
-
80055121910
-
Analyzing the professional sport experience: A hierarchical approach
-
M.D.Clemes,, G.J.Brush,, & M.J.Collins, (2011a). Analyzing the professional sport experience: A hierarchical approach. Sport Management Review, 14(4), 370–388. doi:10.1016/j.smr.2010.12.004
-
(2011)
Sport Management Review
, vol.14
, Issue.4
, pp. 370-388
-
-
Clemes, M.D.1
Brush, G.J.2
Collins, M.J.3
-
36
-
-
84977477433
-
Understanding Chinese university students’ experiences: An empirical analysis
-
M.D.Clemes,, D.A.Cohen,, & Y.Wang, (2013). Understanding Chinese university students’ experiences: An empirical analysis. Asia Pacific Journal of Marketing and Logistics, 25(3), 391–427. doi:10.1108/APJML-07-2012-0068
-
(2013)
Asia Pacific Journal of Marketing and Logistics
, vol.25
, Issue.3
, pp. 391-427
-
-
Clemes, M.D.1
Cohen, D.A.2
Wang, Y.3
-
37
-
-
80053590923
-
Synthesizing the effects of service quality, value and customer satisfaction on behavioral intentions in the motel industry: An empirical analysis
-
M.D.Clemes,, C.Gan,, & M.Ren, (2011b). Synthesizing the effects of service quality, value and customer satisfaction on behavioral intentions in the motel industry: An empirical analysis. Journal of Hospitality & Tourism Research, 35(4), 530–568. doi:10.1177/1096348010382239
-
(2011)
Journal of Hospitality & Tourism Research
, vol.35
, Issue.4
, pp. 530-568
-
-
Clemes, M.D.1
Gan, C.2
Ren, M.3
-
38
-
-
67449127631
-
University student satisfaction: An empirical analysis
-
M.D.Clemes,, C.E.C.Gan,, & T.H.Kao, (2007). University student satisfaction: An empirical analysis. Journal of Marketing for Higher Education, 17(2), 292–325. doi:10.1080/08841240801912831
-
(2007)
Journal of Marketing for Higher Education
, vol.17
, Issue.2
, pp. 292-325
-
-
Clemes, M.D.1
Gan, C.E.C.2
Kao, T.H.3
-
39
-
-
79957942330
-
An empirical analysis of customer satisfaction in international air travel
-
M.D.Clemes,, C.E.C.Gan,, T.H.Kao,, & M.Choong, (2008). An empirical analysis of customer satisfaction in international air travel. Innovative Marketing, 4(1), 49–62.
-
(2008)
Innovative Marketing
, vol.4
, Issue.1
, pp. 49-62
-
-
Clemes, M.D.1
Gan, C.E.C.2
Kao, T.H.3
Choong, M.4
-
40
-
-
84946399098
-
Mobile communications: A comprehensive hierarchical modelling approach
-
M.D.Clemes,, X.Shu,, & C.Gan, (2014). Mobile communications: A comprehensive hierarchical modelling approach. Asia Pacific Journal of Marketing and Logistics, 26(1), 114–146. doi:10.1108/APJML-04-2013-0040
-
(2014)
Asia Pacific Journal of Marketing and Logistics
, vol.26
, Issue.1
, pp. 114-146
-
-
Clemes, M.D.1
Shu, X.2
Gan, C.3
-
41
-
-
80055108461
-
An empirical study of behavioral intentions in the Taiwan hotel industry
-
M.D.Clemes,, H.C.J.Wu,, B.D.Hu,, & C.Gan, (2009). An empirical study of behavioral intentions in the Taiwan hotel industry. Innovative Marketing, 5(3), 30–50.
-
(2009)
Innovative Marketing
, vol.5
, Issue.3
, pp. 30-50
-
-
Clemes, M.D.1
Wu, H.C.J.2
Hu, B.D.3
Gan, C.4
-
42
-
-
70449123262
-
Examining the festival attributes that impact visitor experience, satisfaction and revisit intention
-
S.T.Cole,, & H.C.Chancellor, (2008). Examining the festival attributes that impact visitor experience, satisfaction and revisit intention. Journal of Vacation Marketing, 15(4), 323–333. doi:10.1177/1356766709335831
-
(2008)
Journal of Vacation Marketing
, vol.15
, Issue.4
, pp. 323-333
-
-
Cole, S.T.1
Chancellor, H.C.2
-
43
-
-
85010577789
-
Examining the mediating role of experience quality in a model of tourist experiences
-
S.T.Cole,, & D.Scott, (2004). Examining the mediating role of experience quality in a model of tourist experiences. Journal of Travel & Tourism Marketing, 16(1), 79–90. doi:10.1300/J073v16n01_08
-
(2004)
Journal of Travel & Tourism Marketing
, vol.16
, Issue.1
, pp. 79-90
-
-
Cole, S.T.1
Scott, D.2
-
44
-
-
33746326777
-
Medical tourism: Sea, sun, sand and … surgery,
-
J.Connell, (2006). Medical tourism: Sea, sun, sand and … surgery,”. Tourism Management, 27, 1093–1100. doi:10.1016/j.tourman.2005.11.005
-
(2006)
Tourism Management
, vol.27
, pp. 1093-1100
-
-
Connell, J.1
-
45
-
-
0037366765
-
The effects of industry knowledge on the development of trust in service relationships
-
K.S.Coulter,, & R.A.Coulter, (2003). The effects of industry knowledge on the development of trust in service relationships. International Journal of Research in Marketing, 20(1), 31–43. doi:10.1016/S0167-8116(02)00120-9
-
(2003)
International Journal of Research in Marketing
, vol.20
, Issue.1
, pp. 31-43
-
-
Coulter, K.S.1
Coulter, R.A.2
-
46
-
-
0002051961
-
The predictive validity of alternative approaches to evaluating quality of a festival
-
J.L.Crompton,, & L.L.Love, (1995). The predictive validity of alternative approaches to evaluating quality of a festival. Journal of Travel Research, 34(1), 11–24. doi:10.1177/004728759503400102
-
(1995)
Journal of Travel Research
, vol.34
, Issue.1
, pp. 11-24
-
-
Crompton, J.L.1
Love, L.L.2
-
47
-
-
84986043620
-
A cross-sectional test of the effect and conceptualization of service value
-
J.J.Cronin,, M.K.Brady,, R.R.Brand,, R.Hightower,, & D.J.Shemwell, (1997). A cross-sectional test of the effect and conceptualization of service value. Journal of Services Marketing, 11(6), 375–391. doi:10.1108/08876049710187482
-
(1997)
Journal of Services Marketing
, vol.11
, Issue.6
, pp. 375-391
-
-
Cronin, J.J.1
Brady, M.K.2
Brand, R.R.3
Hightower, R.4
Shemwell, D.J.5
-
48
-
-
0002704641
-
Assessing the effects of quality, value and customer satisfaction on consumer behavioral intentions in service environments
-
J.J.Cronin,, M.K.Brady,, & G.T.M.Hult, (2000). Assessing the effects of quality, value and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193–218. doi:10.1016/S0022-4359(00)00028-2
-
(2000)
Journal of Retailing
, vol.76
, Issue.2
, pp. 193-218
-
-
Cronin, J.J.1
Brady, M.K.2
Hult, G.T.M.3
-
49
-
-
0002381637
-
Measuring service quality: A re-examination and extension
-
J.J.Cronin,, & S.A.Taylor, (1992). Measuring service quality: A re-examination and extension. Journal of Marketing, 56(3), 55–68. doi:10.2307/1252296
-
(1992)
Journal of Marketing
, vol.56
, Issue.3
, pp. 55-68
-
-
Cronin, J.J.1
Taylor, S.A.2
-
50
-
-
0007744069
-
SERVPERF versus SERVQUAL: Reconciling performance-based and perceptions-minus-expectations measurement of service quality
-
J.J.Cronin,, & S.A.Taylor, (1994). SERVPERF versus SERVQUAL: Reconciling performance-based and perceptions-minus-expectations measurement of service quality. Journal of Marketing, 58(1), 125–131. doi:10.2307/1252256
-
(1994)
Journal of Marketing
, vol.58
, Issue.1
, pp. 125-131
-
-
Cronin, J.J.1
Taylor, S.A.2
-
51
-
-
0004178444
-
-
Lexington, MA: Lexington Books
-
J.A.Czepial,, M.R.Solomon,, & C.E.Suprenant, (1985). The service encounter. Lexington, MA: Lexington Books.
-
(1985)
The service encounter
-
-
Czepial, J.A.1
Solomon, M.R.2
Suprenant, C.E.3
-
52
-
-
0030527488
-
A measure of service quality for retail stores: Scale development and validation
-
P.A.Dabholkar,, D.I.Thorpe,, & J.O.Rentz, (1996). A measure of service quality for retail stores: Scale development and validation. Journal of the Academy of Marketing Science, 24(1), 3–16. doi:10.1007/BF02893933
-
(1996)
Journal of the Academy of Marketing Science
, vol.24
, Issue.1
, pp. 3-16
-
-
Dabholkar, P.A.1
Thorpe, D.I.2
Rentz, J.O.3
-
53
-
-
35448932834
-
A hierarchical model of health service quality: Scale development and investigation of an integrated model
-
T.S.Dagger,, J.C.Sweeney,, & L.W.Johnson, (2007). A hierarchical model of health service quality: Scale development and investigation of an integrated model. Journal of Service Research, 10(2), 123–142. doi:10.1177/1094670507309594
-
(2007)
Journal of Service Research
, vol.10
, Issue.2
, pp. 123-142
-
-
Dagger, T.S.1
Sweeney, J.C.2
Johnson, L.W.3
-
54
-
-
38849138463
-
Visitors’ experience, mood and satisfaction in a heritage context: Evidence from an interpretation center
-
C.de Rojas,, & C.Camarero, (2008). Visitors’ experience, mood and satisfaction in a heritage context: Evidence from an interpretation center. Tourism Management, 29(3), 525–537. doi:10.1016/j.tourman.2007.06.004
-
(2008)
Tourism Management
, vol.29
, Issue.3
, pp. 525-537
-
-
de Rojas, C.1
Camarero, C.2
-
55
-
-
84864804073
-
An integrated approach for service quality improvement in medical tourism: An Indian perspective
-
B.R.Debata,, B.Patnaik,, S.S.Mahapatra,, & S.Sreekumar, (2012). An integrated approach for service quality improvement in medical tourism: An Indian perspective. International Journal of Services and Operations Management, 13(1), 119–145. doi:10.1504/IJSOM.2012.048278
-
(2012)
International Journal of Services and Operations Management
, vol.13
, Issue.1
, pp. 119-145
-
-
Debata, B.R.1
Patnaik, B.2
Mahapatra, S.S.3
Sreekumar, S.4
-
56
-
-
0023721998
-
The quality of care. How can it be assessed?
-
A.Donabedian, (1998). The quality of care. How can it be assessed?. Journal of American Medical Association, 260(12), 1743–1748. doi:10.1001/jama.1988.03410120089033
-
(1998)
Journal of American Medical Association
, vol.260
, Issue.12
, pp. 1743-1748
-
-
Donabedian, A.1
-
57
-
-
84962922260
-
Impact of demographic characteristics on relationship between customers’ perceived service quality and websites’ services in electronic markets
-
M.Doostar,, M.Akbari,, & R.Abbasi, (2013). Impact of demographic characteristics on relationship between customers’ perceived service quality and websites’ services in electronic markets. International Research Journal of Applied and Basic Sciences, 5(5), 530–537.
-
(2013)
International Research Journal of Applied and Basic Sciences
, vol.5
, Issue.5
, pp. 530-537
-
-
Doostar, M.1
Akbari, M.2
Abbasi, R.3
-
58
-
-
0005164845
-
-
Paper presented at the Catch and Release Fishing as a Management Tool: A National Sportfishing Symposium, Humbolt State University, Arcata, CA:
-
B.L.Driver,, & R.W.Cooksey, (1977). Preferred psychological outcomes of recreational fishing. Paper presented at the Catch and Release Fishing as a Management Tool: A National Sportfishing Symposium, Humbolt State University, Arcata, CA.
-
(1977)
Preferred psychological outcomes of recreational fishing
-
-
Driver, B.L.1
Cooksey, R.W.2
-
59
-
-
10444259018
-
The role of affective factors on perceived cruise vacation value
-
T.Duman,, & A.S.Mattila, (2005). The role of affective factors on perceived cruise vacation value. Tourism Management, 26(3), 311–323. doi:10.1016/j.tourman.2003.11.014
-
(2005)
Tourism Management
, vol.26
, Issue.3
, pp. 311-323
-
-
Duman, T.1
Mattila, A.S.2
-
60
-
-
0001932429
-
Developing buyer-seller relationships
-
R.Dwyer,, P.Schurr,, & S.Oh, (1987). Developing buyer-seller relationships. Journal of Marketing, 51(2), 11–27. doi:10.2307/1251126
-
(1987)
Journal of Marketing
, vol.51
, Issue.2
, pp. 11-27
-
-
Dwyer, R.1
Schurr, P.2
Oh, S.3
-
62
-
-
33745793409
-
Quality of electronic services: Conceptualizing and testing a hierarchical model
-
M.Fassnacht,, & I.Koese, (2006). Quality of electronic services: Conceptualizing and testing a hierarchical model. Journal of Service Research, 9(1), 19–37. doi:10.1177/1094670506289531
-
(2006)
Journal of Service Research
, vol.9
, Issue.1
, pp. 19-37
-
-
Fassnacht, M.1
Koese, I.2
-
63
-
-
0001455003
-
A framework for understanding the consumptive orientation of recreational fishermen
-
A.J.Fedler,, & R.B.Ditton, (1986). A framework for understanding the consumptive orientation of recreational fishermen. Environmental Management, 10(2), 221–227. doi:10.1007/BF01867360
-
(1986)
Environmental Management
, vol.10
, Issue.2
, pp. 221-227
-
-
Fedler, A.J.1
Ditton, R.B.2
-
64
-
-
0034576660
-
Identifying shortcomings in the measurement of service quality
-
G.Fogarty,, R.Catts,, & C.Forlin, (2000). Identifying shortcomings in the measurement of service quality. Journal of Outcome Measurement, 4(1), 425–447.
-
(2000)
Journal of Outcome Measurement
, vol.4
, Issue.1
, pp. 425-447
-
-
Fogarty, G.1
Catts, R.2
Forlin, C.3
-
65
-
-
0031086735
-
Methods of measuring patient satisfaction in health care organizations
-
R.C.Ford,, S.A.Bach,, & M.D.Fottler, (1997). Methods of measuring patient satisfaction in health care organizations. Health Care Management Review, 22(2), 74–89. doi:10.1097/00004010-199704000-00009
-
(1997)
Health Care Management Review
, vol.22
, Issue.2
, pp. 74-89
-
-
Ford, R.C.1
Bach, S.A.2
Fottler, M.D.3
-
66
-
-
0000009769
-
Evaluating structural equation models with unobservable variables and measurement error
-
C.Fornell,, & D.F.Larcker, (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. doi:10.2307/3151312
-
(1981)
Journal of Marketing Research
, vol.18
, Issue.1
, pp. 39-50
-
-
Fornell, C.1
Larcker, D.F.2
-
67
-
-
84986146451
-
Relationship selling and customer loyalty: An empirical investigation
-
B.D.Foster,, & J.W.Cadogen, (2000). Relationship selling and customer loyalty: An empirical investigation. Marketing Intelligence and Planning, 18(4), 85–99. doi:10.1108/02634500010333316
-
(2000)
Marketing Intelligence and Planning
, vol.18
, Issue.4
, pp. 85-99
-
-
Foster, B.D.1
Cadogen, J.W.2
-
68
-
-
21744448471
-
Determinant of long-term orientation in buyer-seller relationships
-
S.Ganesan, (1994). Determinant of long-term orientation in buyer-seller relationships. Journal of Marketing, 58(2), 1–19. doi:10.2307/1252265
-
(1994)
Journal of Marketing
, vol.58
, Issue.2
, pp. 1-19
-
-
Ganesan, S.1
-
69
-
-
84962928371
-
Measuring service quality of multispecialty hospitals in Coimbatore City by using SERVQUAL scale
-
A.A.Gerald,, & N.Panchanatham, (2013). Measuring service quality of multispecialty hospitals in Coimbatore City by using SERVQUAL scale. Global Research Analysis, 2(10), 50–51.
-
(2013)
Global Research Analysis
, vol.2
, Issue.10
, pp. 50-51
-
-
Gerald, A.A.1
Panchanatham, N.2
-
70
-
-
0033468720
-
A meta-analysis of satisfaction in marketing channel relations
-
I.Geyskens,, J.B.Steenkamp,, & N.Kumar, (1999). A meta-analysis of satisfaction in marketing channel relations. Journal of Marketing Research, 36(2), 223–238. doi:10.2307/3152095
-
(1999)
Journal of Marketing Research
, vol.36
, Issue.2
, pp. 223-238
-
-
Geyskens, I.1
Steenkamp, J.B.2
Kumar, N.3
-
71
-
-
0022844794
-
Situational and subjective determinants of satisfaction in marine recreational fishing
-
A.R.Graefe,, & A.J.Fedler, (1986). Situational and subjective determinants of satisfaction in marine recreational fishing. Leisure Sciences, 8(3), 275–295. doi:10.1080/01490408609513076
-
(1986)
Leisure Sciences
, vol.8
, Issue.3
, pp. 275-295
-
-
Graefe, A.R.1
Fedler, A.J.2
-
72
-
-
84869571048
-
A service quality model and its marketing implications
-
C.Grönroos, (1984). A service quality model and its marketing implications. European Journal of Marketing, 18(4), 36–44. doi:10.1108/EUM0000000004784
-
(1984)
European Journal of Marketing
, vol.18
, Issue.4
, pp. 36-44
-
-
Grönroos, C.1
-
74
-
-
0039707642
-
Dramatizing the service experience: A managerial approach
-
S.J.Grove,, R.P.Fisk,, & M.J.Bitner, (1992). Dramatizing the service experience: A managerial approach. Advances in Services Marketing and Management, 1(1), 91–121.
-
(1992)
Advances in Services Marketing and Management
, vol.1
, Issue.1
, pp. 91-121
-
-
Grove, S.J.1
Fisk, R.P.2
Bitner, M.J.3
-
75
-
-
75149190363
-
A comprehensive model of customer trust in two retail stores
-
P.Guenzi,, M.D.Johnson,, & S.Castaldo, (2009). A comprehensive model of customer trust in two retail stores. Journal of Service Management, 20(3), 290–316. doi:10.1108/09564230910964408
-
(2009)
Journal of Service Management
, vol.20
, Issue.3
, pp. 290-316
-
-
Guenzi, P.1
Johnson, M.D.2
Castaldo, S.3
-
76
-
-
84879703031
-
Experienced and potential medical tourists’ service quality expectations
-
M.Guiry,, J.J.Scott,, & D.G.Vequist, (2013). Experienced and potential medical tourists’ service quality expectations. International Journal of Health Care Quality Assurance, 26(5), 433–446. doi:10.1108/IJHCQA-05-2011-0034
-
(2013)
International Journal of Health Care Quality Assurance
, vol.26
, Issue.5
, pp. 433-446
-
-
Guiry, M.1
Scott, J.J.2
Vequist, D.G.3
-
77
-
-
79961162750
-
Traveling abroad for medical care: U.S. medical tourists’ expectation and perceptions of service quality
-
M.Guiry,, & D.G.Vequist, (2011). Traveling abroad for medical care: U.S. medical tourists’ expectation and perceptions of service quality. Health Marketing Quarterly, 28(3), 253–269. doi:10.1108/IJHCQA-05-2011-0034
-
(2011)
Health Marketing Quarterly
, vol.28
, Issue.3
, pp. 253-269
-
-
Guiry, M.1
Vequist, D.G.2
-
78
-
-
0003506109
-
-
6th ed., Upper Saddle River, NJ: Pearson Prentice-Hall
-
J.F.J.Hair,, W.C.Black,, B.J.Babin,, R.E.Anderson,, & R.L.Tatham, (2006). Multivariate data analysis (6th ed.). Upper Saddle River, NJ: Pearson Prentice-Hall.
-
(2006)
Multivariate data analysis
-
-
Hair, J.F.J.1
Black, W.C.2
Babin, B.J.3
Anderson, R.E.4
Tatham, R.L.5
-
79
-
-
84992993085
-
Health and medical tourism: Kill or cure for global public health?
-
C.M.Hall, (2011). Health and medical tourism: Kill or cure for global public health? Tourism Review, 66(1/2), 4–15. doi:10.1108/16605371111127198
-
(2011)
Tourism Review
, vol.66
, Issue.1-2
, pp. 4-15
-
-
Hall, C.M.1
-
80
-
-
84865990745
-
Customer-perceived value of medical tourism: An exploratory study – the case of cosmetic surgery in Tunisia
-
Y.Hallem,, & I.Barth, (2011). Customer-perceived value of medical tourism: An exploratory study – the case of cosmetic surgery in Tunisia. Journal of Hospitality and Tourism Management, 18(1), 121–129. doi:10.1375/jhtm.18.1.121
-
(2011)
Journal of Hospitality and Tourism Management
, vol.18
, Issue.1
, pp. 121-129
-
-
Hallem, Y.1
Barth, I.2
-
81
-
-
84879558876
-
Multi-dimensions of the perceived benefits in a medical hotel and their roles in international travelers’ decision-making process
-
H.Han,, & J.Hwang, (2013). Multi-dimensions of the perceived benefits in a medical hotel and their roles in international travelers’ decision-making process. International Journal of Hospitality Management, 35, 100–108. doi:10.1016/j.ijhm.2013.05.011
-
(2013)
International Journal of Hospitality Management
, vol.35
, pp. 100-108
-
-
Han, H.1
Hwang, J.2
-
82
-
-
11344292775
-
Why trust is important in customer relationships and how to achieve it
-
T.Harrison, (2003). Why trust is important in customer relationships and how to achieve it. Journal of Financial Services Marketing, 7(3), 206–209. doi:10.1057/palgrave.fsm.4770084
-
(2003)
Journal of Financial Services Marketing
, vol.7
, Issue.3
, pp. 206-209
-
-
Harrison, T.1
-
83
-
-
79955483498
-
Medical tourism development in Hong Kong: An assessment of the barriers
-
V.Heung,, D.Kucukusta,, & H.Song, (2011). Medical tourism development in Hong Kong: An assessment of the barriers. Tourism Management, 32(5), 995–1005. doi:10.1016/j.tourman.2010.08.012
-
(2011)
Tourism Management
, vol.32
, Issue.5
, pp. 995-1005
-
-
Heung, V.1
Kucukusta, D.2
Song, H.3
-
84
-
-
84945181066
-
Effects of customer-value perception and anticipation on relationship quality and customer loyalty in medical services industry
-
Y.C.Ho,, M.J.Hsieh,, & A.P.Yu, (2014). Effects of customer-value perception and anticipation on relationship quality and customer loyalty in medical services industry. Information Technology Journal, 13(4), 652–660. doi:10.3923/itj.2014.652.660
-
(2014)
Information Technology Journal
, vol.13
, Issue.4
, pp. 652-660
-
-
Ho, Y.C.1
Hsieh, M.J.2
Yu, A.P.3
-
85
-
-
84926256169
-
Developing and validating a hierarchical model of service quality of retail banks
-
M.A.Hossain,, Y.K.Dwivedi,, & S.B.Naseem, (2014). Developing and validating a hierarchical model of service quality of retail banks. Total Quality Management. doi:10.1080/14783363.2013.856545
-
(2014)
Total Quality Management
-
-
Hossain, M.A.1
Dwivedi, Y.K.2
Naseem, S.B.3
-
86
-
-
59849091502
-
Relationships and impacts of service quality, perceived value, satisfaction, and image: An empirical study
-
H.H.Hu,, J.Kandampully,, & T.D.Juwaheer, (2009). Relationships and impacts of service quality, perceived value, satisfaction, and image: An empirical study. The Service Industries Journal, 29(2), 111–125. doi:10.1080/02642060802292932
-
(2009)
The Service Industries Journal
, vol.29
, Issue.2
, pp. 111-125
-
-
Hu, H.H.1
Kandampully, J.2
Juwaheer, T.D.3
-
87
-
-
67650706330
-
Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives
-
L.Hu,, & P.M.Bentler, (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1–55. doi:10.1080/10705519909540118
-
(1999)
Structural Equation Modeling: A Multidisciplinary Journal
, vol.6
, Issue.1
, pp. 1-55
-
-
Hu, L.1
Bentler, P.M.2
-
88
-
-
80052471833
-
Medical tourism: A new global niche
-
W.C.Hunter, (2007). Medical tourism: A new global niche. International Journal of Tourism Sciences, 7(1), 129–140. doi:10.1080/15980634.2007.11434599
-
(2007)
International Journal of Tourism Sciences
, vol.7
, Issue.1
, pp. 129-140
-
-
Hunter, W.C.1
-
89
-
-
14544296159
-
Cancer and tourism
-
P.Hunter-Jones, (2005). Cancer and tourism. Annals of Tourism Research, 32(1), 70–92. doi:10.1016/j.annals.2004.03.013
-
(2005)
Annals of Tourism Research
, vol.32
, Issue.1
, pp. 70-92
-
-
Hunter-Jones, P.1
-
90
-
-
84962926437
-
-
Retrieved, December, 2014, from
-
Intuition Communication Ltd. (2014). Taiwan: Taiwan targets Chinese medical tourists. Retrieved December 24, 2014, from http://www.imtj.com/news/?entryid82=406975
-
(2014)
Taiwan: Taiwan targets Chinese medical tourists
-
-
-
91
-
-
84920699183
-
The effect of experience quality on perceived value, satisfaction, image and behavioral intention of water park patrons: New versus repeat visitor
-
N.P.Jin,, S.Lee,, & H.Lee, (2015). The effect of experience quality on perceived value, satisfaction, image and behavioral intention of water park patrons: New versus repeat visitor. International Journal of Tourism Research, 17(1), 82–95. doi:10.1002/jtr.1968
-
(2015)
International Journal of Tourism Research
, vol.17
, Issue.1
, pp. 82-95
-
-
Jin, N.P.1
Lee, S.2
Lee, H.3
-
92
-
-
84898679545
-
Medical tourism in the Caribbean region: A call to consider environmental health equity
-
R.Johnston,, & V.A.Crooks, (2013). Medical tourism in the Caribbean region: A call to consider environmental health equity. West Indian Medical Journal, 62(3), 250–253.
-
(2013)
West Indian Medical Journal
, vol.62
, Issue.3
, pp. 250-253
-
-
Johnston, R.1
Crooks, V.A.2
-
93
-
-
79952919285
-
Service quality in health tourism: An evaluation of the health tourism providers of Kerala (India)
-
T.Jyothis,, & V.K.Janardhanan, (2009). Service quality in health tourism: An evaluation of the health tourism providers of Kerala (India). South Asian Journal of Tourism and Heritage, 2(1), 77–82.
-
(2009)
South Asian Journal of Tourism and Heritage
, vol.2
, Issue.1
, pp. 77-82
-
-
Jyothis, T.1
Janardhanan, V.K.2
-
94
-
-
84993047474
-
Service quality dimensions: An examination of Grönroos’s service quality model
-
G.D.Kang,, & J.James, (2004). Service quality dimensions: An examination of Grönroos’s service quality model. Managing Service Quality, 14(4), 266–277. doi:10.1108/09604520410546806
-
(2004)
Managing Service Quality
, vol.14
, Issue.4
, pp. 266-277
-
-
Kang, G.D.1
James, J.2
-
95
-
-
4444275802
-
Service quality and its effect on customer satisfaction and customer behavioral intentions: Hotel and ryokan guests in Japan
-
S.S.Kang,, N.Okamoto,, & H.A.Donovan, (2004). Service quality and its effect on customer satisfaction and customer behavioral intentions: Hotel and ryokan guests in Japan. Asia Pacific Journal of Tourism Research, 9(2), 189–202. doi:10.1080/1094166042000233649
-
(2004)
Asia Pacific Journal of Tourism Research
, vol.9
, Issue.2
, pp. 189-202
-
-
Kang, S.S.1
Okamoto, N.2
Donovan, H.A.3
-
96
-
-
0032544943
-
The relationship between method of physician payment and patient trust
-
A.Kao,, D.Green,, A.Zaslavsky,, J.Koplan,, & P.Cleary, (1998). The relationship between method of physician payment and patient trust. Journal of the American Medical Association, 280(19), 1708–1714. doi:10.1001/jama.280.19.1708
-
(1998)
Journal of the American Medical Association
, vol.280
, Issue.19
, pp. 1708-1714
-
-
Kao, A.1
Green, D.2
Zaslavsky, A.3
Koplan, J.4
Cleary, P.5
-
97
-
-
45949095829
-
Effects of theatrical elements on experiential quality and loyalty intentions for theme parks
-
Y.F.Kao,, L.S.Huang,, & C.H.Wu, (2008). Effects of theatrical elements on experiential quality and loyalty intentions for theme parks. Asia Pacific Journal of Tourism Research, 13(2), 163–174. doi:10.1080/10941660802048480
-
(2008)
Asia Pacific Journal of Tourism Research
, vol.13
, Issue.2
, pp. 163-174
-
-
Kao, Y.F.1
Huang, L.S.2
Wu, C.H.3
-
98
-
-
84992805534
-
A structural analysis of value, quality, and price perceptions of business and leisure travelers
-
R.Kashyap,, & D.C.Bojanic, (2000). A structural analysis of value, quality, and price perceptions of business and leisure travelers. Journal of Travel Research, 39(1), 45–51. doi:10.1177/004728750003900106
-
(2000)
Journal of Travel Research
, vol.39
, Issue.1
, pp. 45-51
-
-
Kashyap, R.1
Bojanic, D.C.2
-
99
-
-
84879511567
-
Assessment of medical tourism development in Korea for the achievement of competitive advantages
-
S.Kim,, J.Lee,, & J.Jung, (2013). Assessment of medical tourism development in Korea for the achievement of competitive advantages. Asia Pacific Journal of Tourism Research, 18(5), 421–445. doi:10.1080/10941665.2012.658416
-
(2013)
Asia Pacific Journal of Tourism Research
, vol.18
, Issue.5
, pp. 421-445
-
-
Kim, S.1
Lee, J.2
Jung, J.3
-
101
-
-
33750465953
-
A hierarchical model of service quality for the recreational sport industry
-
Y.J.Ko,, & D.L.Pastore, (2005). A hierarchical model of service quality for the recreational sport industry. Sport Marketing Quarterly, 14(2), 84–97.
-
(2005)
Sport Marketing Quarterly
, vol.14
, Issue.2
, pp. 84-97
-
-
Ko, Y.J.1
Pastore, D.L.2
-
102
-
-
79955935768
-
Assessment of event quality in major spectator sports
-
Y.J.Ko,, J.Zhang,, K.Cattani,, & D.L.Pastore, (2011). Assessment of event quality in major spectator sports. Managing Service Quality, 21(3), 304–322. doi:10.1108/09604521111127983
-
(2011)
Managing Service Quality
, vol.21
, Issue.3
, pp. 304-322
-
-
Ko, Y.J.1
Zhang, J.2
Cattani, K.3
Pastore, D.L.4
-
103
-
-
23144435923
-
Trust and distrust in organizations: Emerging perspectives, enduring questions
-
Spence J.T., (ed), Palo Alto, CA: Annual Reviews
-
R.M.Kramer, (1999). Trust and distrust in organizations: Emerging perspectives, enduring questions. In J.T.Spence (Ed.), Annual review of psychology (Vol. 50, pp. 569–598). Palo Alto, CA: Annual Reviews.
-
(1999)
Annual review of psychology
, vol.50
-
-
Kramer, R.M.1
-
104
-
-
85008260050
-
Perceptions of physicians from private medical centers in Malaysia about generic medicine usage: A qualitative study
-
R.Kumar, (2014). Perceptions of physicians from private medical centers in Malaysia about generic medicine usage: A qualitative study. Generics and Biosimilars Initiative Journal, 3(2), 63–70. doi:10.5639/gabij.2014.0302.019
-
(2014)
Generics and Biosimilars Initiative Journal
, vol.3
, Issue.2
, pp. 63-70
-
-
Kumar, R.1
-
105
-
-
84986165689
-
The determinants of perceived service quality and its relationship with satisfaction
-
H.Lee,, Y.Lee,, & D.Yoo, (2000). The determinants of perceived service quality and its relationship with satisfaction. Journal of Services Marketing, 14(3), 217–231. doi:10.1108/08876040010327220
-
(2000)
Journal of Services Marketing
, vol.14
, Issue.3
, pp. 217-231
-
-
Lee, H.1
Lee, Y.2
Yoo, D.3
-
106
-
-
30844443300
-
For better or worse? A structural equation model of the benefits and costs associated with recreational specialization
-
J.H.Lee,, & D.Scott, (2006). For better or worse? A structural equation model of the benefits and costs associated with recreational specialization. Leisure Sciences, 28(1), 17–38. doi:10.1080/01490400590962461
-
(2006)
Leisure Sciences
, vol.28
, Issue.1
, pp. 17-38
-
-
Lee, J.H.1
Scott, D.2
-
107
-
-
79960871709
-
Customer experience quality: An exploration in business and consumer contexts using repertory grid technique
-
F.Lemke,, M.Clark,, & H.Wilson, (2011). Customer experience quality: An exploration in business and consumer contexts using repertory grid technique. Journal of the Academy Marketing Science, 39(6), 846–869. doi:10.1007/s11747-010-0219-0
-
(2011)
Journal of the Academy Marketing Science
, vol.39
, Issue.6
, pp. 846-869
-
-
Lemke, F.1
Clark, M.2
Wilson, H.3
-
110
-
-
84962928917
-
-
Paper presented at the 11th Asia Pacific Council Hotel, Restaurant, and Institution Education (APac-CHRIE) Conference, Macau, China:
-
T.T.Li,, & H.C.J.Wu, (2013). An empirical study of synthesizing the effects of experience quality, perceived value, destination image and satisfaction on visitors’ behavioral intentions in the Macau cultural heritage industry. Paper presented at the 11th Asia Pacific Council Hotel, Restaurant, and Institution Education (APac-CHRIE) Conference, Macau, China.
-
(2013)
An empirical study of synthesizing the effects of experience quality, perceived value, destination image and satisfaction on visitors’ behavioral intentions in the Macau cultural heritage industry
-
-
Li, T.T.1
Wu, H.C.J.2
-
111
-
-
23444452233
-
Past progress and future directions in conceptualizing customer perceived value
-
C.-H.Lin,, P.J.Sher,, & H.-Y.Shih, (2005). Past progress and future directions in conceptualizing customer perceived value. International Journal of Service Industry Management, 16(4), 318–336. doi:10.1108/09564230510613988
-
(2005)
International Journal of Service Industry Management
, vol.16
, Issue.4
, pp. 318-336
-
-
Lin, C.-H.1
Sher, P.J.2
Shih, H.-Y.3
-
112
-
-
84905562509
-
Assessment of the partnership quality between travel agencies and health care organizations on the international medical tourism market in Taiwan
-
H.C.Lin, (2014). Assessment of the partnership quality between travel agencies and health care organizations on the international medical tourism market in Taiwan. Journal of Quality Assurance in Hospitality & Tourism, 15(4), 356–381. doi:10.1080/1528008X.2014.921777
-
(2014)
Journal of Quality Assurance in Hospitality & Tourism
, vol.15
, Issue.4
, pp. 356-381
-
-
Lin, H.C.1
-
113
-
-
84901853087
-
The research of medical tourism policy network in Taiwan
-
I.C.Liu, (2012). The research of medical tourism policy network in Taiwan. Sociology Mind, 2(4), 458–464. doi:10.4236/sm.2012.24059
-
(2012)
Sociology Mind
, vol.2
, Issue.4
, pp. 458-464
-
-
Liu, I.C.1
-
114
-
-
4143054209
-
-
Sydney, Australia: Prentice Hall
-
C.L.Lovelock,, R.H.Walker,, & P.G.Patterson, (2001). Services marketing: An Asia-Pacific perspective. Sydney, Australia: Prentice Hall.
-
(2001)
Services marketing: An Asia-Pacific perspective
-
-
Lovelock, C.L.1
Walker, R.H.2
Patterson, P.G.3
-
115
-
-
70349762708
-
A multidimensional and hierarchical model of mobile service quality
-
Y.Lu,, L.Zhang,, & B.Wang, (2009). A multidimensional and hierarchical model of mobile service quality. Electronic Commerce Research and Applications, 8(5), 228–240. doi:10.1016/j.elerap.2009.04.002
-
(2009)
Electronic Commerce Research and Applications
, vol.8
, Issue.5
, pp. 228-240
-
-
Lu, Y.1
Zhang, L.2
Wang, B.3
-
116
-
-
77954128795
-
The moderator effect of monetary sales promotion on the relationship between brand trust and purchase behavior
-
S.T.K.Luk,, & L.S.C.Yip, (2008). The moderator effect of monetary sales promotion on the relationship between brand trust and purchase behavior. Brand Management, 15(6), 452–464.
-
(2008)
Brand Management
, vol.15
, Issue.6
, pp. 452-464
-
-
Luk, S.T.K.1
Yip, L.S.C.2
-
117
-
-
0023791711
-
A conceptual model of consumer evaluation of recreation service quality
-
K.J.MacKay,, & J.L.Crompton, (1988). A conceptual model of consumer evaluation of recreation service quality. Leisure Studies, 7(1), 40–49. doi:10.1080/02614368800390041
-
(1988)
Leisure Studies
, vol.7
, Issue.1
, pp. 40-49
-
-
MacKay, K.J.1
Crompton, J.L.2
-
119
-
-
84986082086
-
Customer satisfaction with services: Putting perceived value into the equation
-
G.H.G.McDougall,, & T.J.Levesque, (2000). Customer satisfaction with services: Putting perceived value into the equation. Journal of Services Marketing, 14(5), 392–410. doi:10.1108/08876040010340937
-
(2000)
Journal of Services Marketing
, vol.14
, Issue.5
, pp. 392-410
-
-
McDougall, G.H.G.1
Levesque, T.J.2
-
120
-
-
0346899234
-
Statistical power and structural equation models in business research
-
S.McQuitty, (2004). Statistical power and structural equation models in business research. Journal of Business Research, 57(2), 175–183. doi:10.1016/S0148-2963(01)00301-0
-
(2004)
Journal of Business Research
, vol.57
, Issue.2
, pp. 175-183
-
-
McQuitty, S.1
-
121
-
-
0029885355
-
The impact of managed care on the patient’s trust in medical care and their physicians
-
D.Mechanic,, & M.Schlesinger, (1996). The impact of managed care on the patient’s trust in medical care and their physicians. Journal of the American Medical Association, 275(21), 1693–1697. doi:10.1001/jama.1996.03530450083048
-
(1996)
Journal of the American Medical Association
, vol.275
, Issue.21
, pp. 1693-1697
-
-
Mechanic, D.1
Schlesinger, M.2
-
122
-
-
79958155570
-
Service quality as predictor of patient satisfaction: A study of the health care sector
-
S.Mehta, (2011). Service quality as predictor of patient satisfaction: A study of the health care sector. Journal of Health Management, 13(2), 211–229. doi:10.1177/097206341101300206
-
(2011)
Journal of Health Management
, vol.13
, Issue.2
, pp. 211-229
-
-
Mehta, S.1
-
123
-
-
84986170756
-
Primary health care services quality in Spain: A formative measurement approach using PLS path modeling
-
F.J.Miranda,, A.Chamorro,, L.R.Murillo,, & J.Vega, (2012). Primary health care services quality in Spain: A formative measurement approach using PLS path modeling. International Journal of Quality and Service Sciences, 4(4), 387–398. doi:10.1108/17566691211288368
-
(2012)
International Journal of Quality and Service Sciences
, vol.4
, Issue.4
, pp. 387-398
-
-
Miranda, F.J.1
Chamorro, A.2
Murillo, L.R.3
Vega, J.4
-
125
-
-
75149172691
-
Loyalty, perceived value and relationship quality in healthcare services
-
M.A.Moliner, (2009). Loyalty, perceived value and relationship quality in healthcare services. Journal of Service Management, 20(1), 76–97. doi:10.1108/09564230910936869
-
(2009)
Journal of Service Management
, vol.20
, Issue.1
, pp. 76-97
-
-
Moliner, M.A.1
-
126
-
-
79955939355
-
The influence of consumer’s event quality perception on destination image
-
K.S.Moon,, M.Kim,, Y.J.Ko,, D.P.Connaughton,, & J.H.Lee, (2011). The influence of consumer’s event quality perception on destination image. Managing Service Quality, 21(3), 287–303. doi:10.1108/09604521111127974
-
(2011)
Managing Service Quality
, vol.21
, Issue.3
, pp. 287-303
-
-
Moon, K.S.1
Kim, M.2
Ko, Y.J.3
Connaughton, D.P.4
Lee, J.H.5
-
127
-
-
84962951407
-
Determinant factors of tourists’ satisfaction in Muslim’s countries: A structural equation model (SEM)
-
A.A.Muala, (2011). Determinant factors of tourists’ satisfaction in Muslim’s countries: A structural equation model (SEM). American Academic & Scholarly Research Journal, 1(1), 21–28.
-
(2011)
American Academic & Scholarly Research Journal
, vol.1
, Issue.1
, pp. 21-28
-
-
Muala, A.A.1
-
128
-
-
25144501059
-
Perceptions of service quality in North Cyprus hotels
-
H.Nadiri,, & K.Hussain, (2005). Perceptions of service quality in North Cyprus hotels. International Journal of Contemporary Hospitality Management, 17(6), 469–480. doi:10.1108/09596110510612112
-
(2005)
International Journal of Contemporary Hospitality Management
, vol.17
, Issue.6
, pp. 469-480
-
-
Nadiri, H.1
Hussain, K.2
-
129
-
-
79958208276
-
Zones of tolerance for higher education services: A diagnostic model of service quality towards student services
-
H.Nadiri,, K.Hussain,, & J.Kandampully, (2011). Zones of tolerance for higher education services: A diagnostic model of service quality towards student services. Education and Science, 36(159), 112–126.
-
(2011)
Education and Science
, vol.36
, Issue.159
, pp. 112-126
-
-
Nadiri, H.1
Hussain, K.2
Kandampully, J.3
-
131
-
-
0009209090
-
The service experience in tourism
-
J.E.Otto,, & J.R.B.Ritchie, (1996). The service experience in tourism. Tourism Management, 17(3), 165–174. doi:10.1016/0261-5177(96)00003-9
-
(1996)
Tourism Management
, vol.17
, Issue.3
, pp. 165-174
-
-
Otto, J.E.1
Ritchie, J.R.B.2
-
132
-
-
12144264053
-
Patient satisfaction in a preoperative assessment clinic: An analysis using SERVQUAL dimensions
-
F.Pakdil,, & T.Harwood, (2005). Patient satisfaction in a preoperative assessment clinic: An analysis using SERVQUAL dimensions. Total Quality Management, 16(1), 15–30. doi:10.1080/1478336042000255622
-
(2005)
Total Quality Management
, vol.16
, Issue.1
, pp. 15-30
-
-
Pakdil, F.1
Harwood, T.2
-
133
-
-
84962951433
-
-
Paper presented at International Conference on Health and Tourism, University of Algarve, Faro, Portugal:
-
P.Panchapakesan,, & S.Dahab, (2012). Medical tourism in India: A conceptual framework. Paper presented at International Conference on Health and Tourism, University of Algarve, Faro, Portugal.
-
(2012)
Medical tourism in India: A conceptual framework
-
-
Panchapakesan, P.1
Dahab, S.2
-
134
-
-
0002408510
-
A conceptual model of service quality and its implications for future research
-
A.Parasuraman,, V.A.Zeithaml,, & L.L.Berry, (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4), 41–50. doi:10.2307/1251430
-
(1985)
Journal of Marketing
, vol.49
, Issue.4
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
135
-
-
0001312089
-
SERVQUAL: Multiple- item scale for measuring consumer perception of service quality
-
A.Parasuraman,, V.A.Zeithaml,, & L.L.Berry, (1988). SERVQUAL: Multiple- item scale for measuring consumer perception of service quality. Journal of Retailing, 64(1), 12–40.
-
(1988)
Journal of Retailing
, vol.64
, Issue.1
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
136
-
-
84963744237
-
Refinement and reassessment of the SERVQUAL scale
-
A.Parasuraman,, V.A.Zeithaml,, & L.L.Berry, (1991). Refinement and reassessment of the SERVQUAL scale. Journal of Retailing, 67(4), 420–450.
-
(1991)
Journal of Retailing
, vol.67
, Issue.4
, pp. 420-450
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
137
-
-
0030548125
-
The behavioral consequences of service quality
-
A.Parasuraman,, V.A.Zeithaml,, & L.L.Berry, (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31–46. doi:10.2307/1251929
-
(1996)
Journal of Marketing
, vol.60
, Issue.2
, pp. 31-46
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
138
-
-
0033889672
-
Patients’ trust in physicians, many theories, few measures, and little data
-
S.Pearson,, & L.Raeke, (2000). Patients’ trust in physicians, many theories, few measures, and little data. Journal of General Internal Medicine, 15(7), 509–513. doi:10.1046/j.1525-1497.2000.11002.x
-
(2000)
Journal of General Internal Medicine
, vol.15
, Issue.7
, pp. 509-513
-
-
Pearson, S.1
Raeke, L.2
-
139
-
-
0036053233
-
An examination of the construct of perceived value for the prediction of golf travelers’ intentions to revisit
-
J.F.Petrick,, & S.J.Backman, (2002). An examination of the construct of perceived value for the prediction of golf travelers’ intentions to revisit. Journal of Travel Research, 41(1), 38–45.
-
(2002)
Journal of Travel Research
, vol.41
, Issue.1
, pp. 38-45
-
-
Petrick, J.F.1
Backman, S.J.2
-
140
-
-
0035711562
-
An examination of the determinants of entertainment vacationers’ intentions to revisit
-
J.F.Petrick,, D.D.Morais,, & W.C.Norman, (2001). An examination of the determinants of entertainment vacationers’ intentions to revisit. Journal of Travel Research, 40(1), 41–48. doi:10.1177/004728750104000106
-
(2001)
Journal of Travel Research
, vol.40
, Issue.1
, pp. 41-48
-
-
Petrick, J.F.1
Morais, D.D.2
Norman, W.C.3
-
141
-
-
55649087358
-
Understanding patient satisfaction, trust, and loyalty to primary care physicians
-
E.A.Platonova,, K.N.Kennedy,, & R.M.Shewchuk, (2008). Understanding patient satisfaction, trust, and loyalty to primary care physicians. Medical Care Research and Review, 65(6), 696–712. doi:10.1177/1077558708322863
-
(2008)
Medical Care Research and Review
, vol.65
, Issue.6
, pp. 696-712
-
-
Platonova, E.A.1
Kennedy, K.N.2
Shewchuk, R.M.3
-
142
-
-
59949095106
-
The nature of the service quality and satisfaction relationship
-
B.L.Pollack, (2008). The nature of the service quality and satisfaction relationship. Managing Service Quality, 18(6), 537–558. doi:10.1108/09604520810920059
-
(2008)
Managing Service Quality
, vol.18
, Issue.6
, pp. 537-558
-
-
Pollack, B.L.1
-
143
-
-
70349435323
-
Linking the hierarchical service quality model to customer satisfaction and loyalty
-
B.L.Pollack, (2009). Linking the hierarchical service quality model to customer satisfaction and loyalty. Journal of Services Marketing, 23(1), 42–50. doi:10.1108/08876040910933084
-
(2009)
Journal of Services Marketing
, vol.23
, Issue.1
, pp. 42-50
-
-
Pollack, B.L.1
-
144
-
-
84893008089
-
Medical tourism in India: Perceptions of physicians in tertiary care hospitals
-
I.Qadeer,, & S.Reddy, (2013). Medical tourism in India: Perceptions of physicians in tertiary care hospitals. Philosophy, Ethics, and Humanities in Medicine, 8(1), 20. doi:10.1186/1747-5341-8-20
-
(2013)
Philosophy, Ethics, and Humanities in Medicine
, vol.8
, Issue.1
, pp. 20
-
-
Qadeer, I.1
Reddy, S.2
-
145
-
-
84861953568
-
Service quality and patients’ satisfaction in medical tourism
-
N.F.Rad,, A.P.M.Som,, & Y.Zainuddin, (2010). Service quality and patients’ satisfaction in medical tourism. World Applied Sciences Journal, 10, 24–30.
-
(2010)
World Applied Sciences Journal
, vol.10
, pp. 24-30
-
-
Rad, N.F.1
Som, A.P.M.2
Zainuddin, Y.3
-
146
-
-
84904342393
-
Patients’ perception of health care quality, satisfaction and behavioral intention: An empirical study in Bahrain
-
W.S.Ramez, (2012). Patients’ perception of health care quality, satisfaction and behavioral intention: An empirical study in Bahrain. International Journal of Business and Social Science, 3(18), 131–141.
-
(2012)
International Journal of Business and Social Science
, vol.3
, Issue.18
, pp. 131-141
-
-
Ramez, W.S.1
-
147
-
-
84867768139
-
-
Retrieved, April, 2014, from
-
Report from New America Media. (2008). Taiwan hopes to become a player in medical tourism. Retrieved April 8, 2014, from http://news.newamericamedia.org/news/view_article.html?articleid¼bbad617f83d32578c9df9d1464c4bd1e
-
(2008)
Taiwan hopes to become a player in medical tourism
-
-
-
148
-
-
0141448090
-
Measuring and managing service quality: Integrating customer expectations
-
M.A.Robledo, (2001). Measuring and managing service quality: Integrating customer expectations. Managing Service Quality, 11(1), 22–31. doi:10.1108/09604520110379472
-
(2001)
Managing Service Quality
, vol.11
, Issue.1
, pp. 22-31
-
-
Robledo, M.A.1
-
149
-
-
0002345345
-
Service quality: Insights and managerial implications from the frontier
-
Rust R.T., Oliver R.L., (eds), Thousand Oaks, CA: Sage
-
R.T.Rust,, & R.L.Oliver, (1994). Service quality: Insights and managerial implications from the frontier. In R.T.Rust, & R.L.Oliver (Eds.), Service quality: New directions in theory and practice (pp. 1–19). Thousand Oaks, CA: Sage.
-
(1994)
Service quality: New directions in theory and practice
-
-
Rust, R.T.1
Oliver, R.L.2
-
150
-
-
84864786536
-
Patients, trust, and patient participation: Factors influencing whether patients want to be active health care participants
-
Kronenfeld J.J., (ed), Bigley, UK: Emerald Group Publishing Limited
-
S.V.Savage, (2011). Patients, trust, and patient participation: Factors influencing whether patients want to be active health care participants. In J.J.Kronenfeld (Ed.), Access to care and factors that impact access, patients as partners in care and changing roles of health providers (Research in the sociology of health care, Vol. 29 pp. 149–171). Bigley, UK: Emerald Group Publishing Limited.
-
(2011)
Access to care and factors that impact access, patients as partners in care and changing roles of health providers
, vol.29
-
-
Savage, S.V.1
-
151
-
-
53349146400
-
Service quality, satisfaction, and intent to return in event sport tourism
-
D.J.Shonk,, & P.Chelladurai, (2008). Service quality, satisfaction, and intent to return in event sport tourism. Journal of Sport Management, 22(5), 587–602.
-
(2008)
Journal of Sport Management
, vol.22
, Issue.5
, pp. 587-602
-
-
Shonk, D.J.1
Chelladurai, P.2
-
152
-
-
0036001754
-
Consumer trust, value, and loyalty in relational exchanges
-
D.Sirdeshmukh,, J.Sing,, & B.Sabol, (2002). Consumer trust, value, and loyalty in relational exchanges. Journal of Marketing, 66(1), 15–37. doi:10.1509/jmkg.66.1.15.18449
-
(2002)
Journal of Marketing
, vol.66
, Issue.1
, pp. 15-37
-
-
Sirdeshmukh, D.1
Sing, J.2
Sabol, B.3
-
153
-
-
1842663410
-
Customer satisfaction and its consequences on customer behavior revisited. The impact of different levels of satisfaction on word-of-mouth, feedback to the supplier and loyalty
-
M.Söderlund, (1998). Customer satisfaction and its consequences on customer behavior revisited. The impact of different levels of satisfaction on word-of-mouth, feedback to the supplier and loyalty. International Journal of Service Industry Management, 9(2), 169–188. doi:10.1108/09564239810210532
-
(1998)
International Journal of Service Industry Management
, vol.9
, Issue.2
, pp. 169-188
-
-
Söderlund, M.1
-
154
-
-
0001710569
-
Consumer perceived value: The development of a multiple item scale
-
J.C.Sweeney,, & G.N.Soutar, (2001). Consumer perceived value: The development of a multiple item scale. Journal of Retailing, 77(2), 203–220. doi:10.1016/S0022-4359(01)00041-0
-
(2001)
Journal of Retailing
, vol.77
, Issue.2
, pp. 203-220
-
-
Sweeney, J.C.1
Soutar, G.N.2
-
155
-
-
84962970116
-
-
Retrieved, December, 2014, from
-
Taiwan Medical Tourism Development Association. (2014). Investors see medical tourism potential in Taiwan (IMTJ). Retrieved December 24, 2014, from http://www.tmtda.org/en/index.php?option=com_content&task=category§ionid=1&id=1&Itemid=133
-
(2014)
Investors see medical tourism potential in Taiwan (IMTJ)
-
-
-
157
-
-
0035072189
-
Physician behaviors that predict patient trust
-
D.H.Thom, (2001). Physician behaviors that predict patient trust. Journal of Family Practice, 50(4), 323–328.
-
(2001)
Journal of Family Practice
, vol.50
, Issue.4
, pp. 323-328
-
-
Thom, D.H.1
-
158
-
-
0031026247
-
Patient-physician trust: An exploratory study
-
D.H.Thom,, & B.Campbell, (1997). Patient-physician trust: An exploratory study. Journal of Family Practice, 44(2), 169–176.
-
(1997)
Journal of Family Practice
, vol.44
, Issue.2
, pp. 169-176
-
-
Thom, D.H.1
Campbell, B.2
-
159
-
-
0033127721
-
Further validation and reliability testing of the trust in physician scale
-
D.H.Thom,, K.Ribisl,, A.Stewart,, & D.Luke, ; the Stanford Trust Study Physicians. (1999). Further validation and reliability testing of the trust in physician scale. Medical Care, 37(5), 510–517. doi:10.1097/00005650-199905000-00010
-
(1999)
Medical Care
, vol.37
, Issue.5
, pp. 510-517
-
-
Thom, D.H.1
Ribisl, K.2
Stewart, A.3
Luke, D.4
-
160
-
-
84922121225
-
Service quality, administrative process, and citizens’ evaluation of local government in the US
-
G.G.Van Ryzin, (2015). Service quality, administrative process, and citizens’ evaluation of local government in the US. Public Management Review, 17(3), 425–442.
-
(2015)
Public Management Review
, vol.17
, Issue.3
, pp. 425-442
-
-
Van Ryzin, G.G.1
-
161
-
-
84867838470
-
Value as a medical tourism driver
-
H.Y.Wang, (2012). Value as a medical tourism driver. Managing Service Quality, 22(5), 465–491. doi:10.1108/09604521211281387
-
(2012)
Managing Service Quality
, vol.22
, Issue.5
, pp. 465-491
-
-
Wang, H.Y.1
-
162
-
-
84962951737
-
Mainland Chinese customers’ intention toward medical tourism in Taiwan
-
H.Y.Wang,, & S.H.Wang, (2013). Mainland Chinese customers’ intention toward medical tourism in Taiwan. International Journal of Social, Management, Economics and Business Engineering, 7(2), 221–223.
-
(2013)
International Journal of Social, Management, Economics and Business Engineering
, vol.7
, Issue.2
, pp. 221-223
-
-
Wang, H.Y.1
Wang, S.H.2
-
163
-
-
0038413149
-
Academic staff perceptions of administrative quality at universities
-
R.F.Waugh, (2002). Academic staff perceptions of administrative quality at universities. Journal of Educational Administration, 40(2), 172–188. doi:10.1108/09578230210421123
-
(2002)
Journal of Educational Administration
, vol.40
, Issue.2
, pp. 172-188
-
-
Waugh, R.F.1
-
164
-
-
84944178703
-
An empirical analysis of synthesizing the effects of festival quality, emotion, festival image and festival satisfaction on festival loyalty: A case study of Macau Food Festival
-
J.Wong,, H.C.Wu,, & C.C.Cheng, (2015). An empirical analysis of synthesizing the effects of festival quality, emotion, festival image and festival satisfaction on festival loyalty: A case study of Macau Food Festival. International Journal of Tourism Research, 17(6), 521–536. doi:10.1002/jtr.2011
-
(2015)
International Journal of Tourism Research
, vol.17
, Issue.6
, pp. 521-536
-
-
Wong, J.1
Wu, H.C.2
Cheng, C.C.3
-
165
-
-
25444434210
-
Service quality measurement in a medical imaging department
-
J.C.H.Wong, (2002). Service quality measurement in a medical imaging department. International Journal of Health Care Quality Assurance, 15(4/5), 206–212. doi:10.1108/09526860210437421
-
(2002)
International Journal of Health Care Quality Assurance
, vol.15
, Issue.4-5
, pp. 206-212
-
-
Wong, J.C.H.1
-
166
-
-
84962970107
-
-
Retrieved, May, 2014, from
-
WordPress.com (2013). Industry analysis: Bharat Book Bureau. Retrieved May 8, 2014, from https://bharatbookblog.wordpress.com/category/healthcare/
-
(2013)
Industry analysis: Bharat Book Bureau
-
-
-
167
-
-
84886010148
-
An empirical study of the effects of service quality, perceived value, corporate image and customer satisfaction on behavioral intentions in the Taiwan quick service restaurant industry
-
H.C.Wu, (2013). An empirical study of the effects of service quality, perceived value, corporate image and customer satisfaction on behavioral intentions in the Taiwan quick service restaurant industry. Journal of Quality Assurance in Hospitality & Tourism, 14(4), 364–390. doi:10.1080/1528008X.2013.802581
-
(2013)
Journal of Quality Assurance in Hospitality & Tourism
, vol.14
, Issue.4
, pp. 364-390
-
-
Wu, H.C.1
-
168
-
-
84946405141
-
The effects of customer satisfaction, perceived value, corporate image and service quality on behavioral intentions in gaming establishments
-
H.C.Wu, (2014a). The effects of customer satisfaction, perceived value, corporate image and service quality on behavioral intentions in gaming establishments. Asia Pacific Journal of Marketing and Logistics, 26(4), 540–565. doi:10.1108/APJML-03-2014-0049
-
(2014)
Asia Pacific Journal of Marketing and Logistics
, vol.26
, Issue.4
, pp. 540-565
-
-
Wu, H.C.1
-
169
-
-
84916887701
-
Maintenance and measurement of service quality
-
Tsai P.B., Chang W.H., Lin T.Y., Lee H.H., Wu P.H., Chan H.K., Lo C.H., (eds), Taichung, Taiwan: Wagner
-
H.C.Wu, (2014b). Maintenance and measurement of service quality. In P.B.Tsai, W.H.Chang, T.Y.Lin, H.H.Lee, P.H.Wu, H.K.Chan … C.H.Lo (Eds.), Service quality management (pp. 8/1-8/36). Taichung, Taiwan: Wagner.
-
(2014)
Service quality management
-
-
Wu, H.C.1
-
170
-
-
84890485484
-
A hierarchical model of service quality in the airline industry
-
H.C.Wu,, & C.C.Cheng, (2013). A hierarchical model of service quality in the airline industry. Journal of Hospitality and Tourism Management, 20, 13–22. doi:10.1016/j.jhtm.2013.05.001
-
(2013)
Journal of Hospitality and Tourism Management
, vol.20
, pp. 13-22
-
-
Wu, H.C.1
Cheng, C.C.2
-
171
-
-
84991369012
-
A study of festival switching intentions, festival satisfaction, festival image, festival affective impacts and festival quality
-
H.C.Wu,, & C.H.Ai, (2015). A study of festival switching intentions, festival satisfaction, festival image, festival affective impacts and festival quality. Tourism and Hospitality Research. doi:10.1177/1467358415610375
-
(2015)
Tourism and Hospitality Research
-
-
Wu, H.C.1
Ai, C.H.2
-
172
-
-
84916889767
-
An assessment of visitors’ behavioral intentions in the Taiwan tourist night market using a multilevel and hierarchical model
-
H.C.Wu,, C.C.Cheng,, & F.S.Hsu, (2014a). An assessment of visitors’ behavioral intentions in the Taiwan tourist night market using a multilevel and hierarchical model. Tourism Analysis, 19(2), 185–197. doi:10.3727/108354214X13963557455685
-
(2014)
Tourism Analysis
, vol.19
, Issue.2
, pp. 185-197
-
-
Wu, H.C.1
Cheng, C.C.2
Hsu, F.S.3
-
173
-
-
84890459862
-
A multi-dimensional and hierarchical model of service quality in the gaming industry
-
H.C.Wu,, & F.S.Hsu, (2012). A multi-dimensional and hierarchical model of service quality in the gaming industry. International Journal of Tourism Sciences, 12(3), 90–118. doi:10.1080/15980634.2012.11434665
-
(2012)
International Journal of Tourism Sciences
, vol.12
, Issue.3
, pp. 90-118
-
-
Wu, H.C.1
Hsu, F.S.2
-
174
-
-
84883633792
-
Assessment of service quality in the hotel industry
-
H.C.Wu,, & Y.J.Ko, (2013). Assessment of service quality in the hotel industry. Journal of Quality Assurance in Hospitality & Tourism, 14(3), 218–244. doi:10.1080/1528008X.2013.802557
-
(2013)
Journal of Quality Assurance in Hospitality & Tourism
, vol.14
, Issue.3
, pp. 218-244
-
-
Wu, H.C.1
Ko, Y.J.2
-
175
-
-
85036545957
-
A study of experiential quality, experiential value, experiential satisfaction, theme park image, and revisit intention
-
H.C.Wu,, M.Y.Li,, & T.Li, (2014b). A study of experiential quality, experiential value, experiential satisfaction, theme park image, and revisit intention. Journal of Hospitality & Tourism Research. doi:10.1177/1096348014563396
-
(2014)
Journal of Hospitality & Tourism Research
-
-
Wu, H.C.1
Li, M.Y.2
Li, T.3
-
176
-
-
85032348569
-
A study of experiential quality, perceived value, heritage image, experiential satisfaction, and behavioral intentions for heritage tourists
-
H.C.Wu,, & T.Li, (2014). A study of experiential quality, perceived value, heritage image, experiential satisfaction, and behavioral intentions for heritage tourists. Journal of Hospitality & Tourism Research. doi:10.1177/1096348014525638
-
(2014)
Journal of Hospitality & Tourism Research
-
-
Wu, H.C.1
Li, T.2
-
177
-
-
84961292100
-
An empirical study of the effects of service quality, visitor satisfaction, and emotions on behavioral intentions of visitors to the museums of Macau
-
H.C.Wu,, & T.Li, (2015). An empirical study of the effects of service quality, visitor satisfaction, and emotions on behavioral intentions of visitors to the museums of Macau. Journal of Quality Assurance in Hospitality & Tourism, 16(1), 80–102.
-
(2015)
Journal of Quality Assurance in Hospitality & Tourism
, vol.16
, Issue.1
, pp. 80-102
-
-
Wu, H.C.1
Li, T.2
-
178
-
-
84922205983
-
An empirical study of behavioral intentions in the food festival: The case of Macau
-
H.C.Wu,, W.C.J.Wong,, & C.C.Cheng, (2014c). An empirical study of behavioral intentions in the food festival: The case of Macau. Asia Pacific Journal of Tourism Research, 19(11), 1278–1305. doi:10.1080/10941665.2013.844182
-
(2014)
Asia Pacific Journal of Tourism Research
, vol.19
, Issue.11
, pp. 1278-1305
-
-
Wu, H.C.1
Wong, W.C.J.2
Cheng, C.C.3
-
179
-
-
84883651464
-
An empirical analysis of synthesizing the effects of service quality, perceived value, corporate image and customer satisfaction on behavioral intentions in the transport industry: A case of Taiwan high-speed rail
-
J.H.C.Wu,, Y.C.Lin,, & F.S.Hsu, (2011). An empirical analysis of synthesizing the effects of service quality, perceived value, corporate image and customer satisfaction on behavioral intentions in the transport industry: A case of Taiwan high-speed rail. Innovative Marketing, 7(3), 83–100.
-
(2011)
Innovative Marketing
, vol.7
, Issue.3
, pp. 83-100
-
-
Wu, J.H.C.1
Lin, Y.C.2
Hsu, F.S.3
-
180
-
-
74449091647
-
Measuring festival quality and value affecting visitors’ satisfaction and loyalty using a structural approach
-
Y.S.Yoon,, J.S.Lee,, & C.K.Lee, (2010). Measuring festival quality and value affecting visitors’ satisfaction and loyalty using a structural approach. International Journal of Hospitality Management, 29(2), 335–342. doi:10.1016/j.ijhm.2009.10.002
-
(2010)
International Journal of Hospitality Management
, vol.29
, Issue.2
, pp. 335-342
-
-
Yoon, Y.S.1
Lee, J.S.2
Lee, C.K.3
-
181
-
-
33750987601
-
A study of service quality, customer satisfaction and loyalty in Taiwanese leisure Industry
-
C.H.Yu,, H.C.Chang,, & G.L.Huang, (2006). A study of service quality, customer satisfaction and loyalty in Taiwanese leisure Industry. The Journal of American Academy of Business, 9(1), 126–132.
-
(2006)
The Journal of American Academy of Business
, vol.9
, Issue.1
, pp. 126-132
-
-
Yu, C.H.1
Chang, H.C.2
Huang, G.L.3
-
182
-
-
84926470150
-
Patient satisfaction, trust and commitment: Mediator of service quality and its impact on loyalty (an empirical study in Southeast Sulawesi Public hospitals)
-
P.D.Zain,, M.Setiawan,, & M.Rahayu, (2013). Patient satisfaction, trust and commitment: Mediator of service quality and its impact on loyalty (an empirical study in Southeast Sulawesi Public hospitals). IOSR Journal of Business and Management, 7(6), 1–14. doi:10.9790/487X-0760114
-
(2013)
IOSR Journal of Business and Management
, vol.7
, Issue.6
, pp. 1-14
-
-
Zain, P.D.1
Setiawan, M.2
Rahayu, M.3
-
183
-
-
33749047088
-
The impact of brand trust and satisfaction on retailer purchase intentions
-
J.J.Zboja,, & C.M.Voorhees, (2006). The impact of brand trust and satisfaction on retailer purchase intentions. Journal of Services Marketing, 20(5), 381–390. doi:10.1108/08876040610691275
-
(2006)
Journal of Services Marketing
, vol.20
, Issue.5
, pp. 381-390
-
-
Zboja, J.J.1
Voorhees, C.M.2
-
184
-
-
0002667763
-
Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence
-
V.A.Zeithaml, (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2–22. doi:10.2307/1251446
-
(1988)
Journal of Marketing
, vol.52
, Issue.3
, pp. 2-22
-
-
Zeithaml, V.A.1
-
185
-
-
0030548125
-
The behavioral consequences of service quality
-
V.A.Zeithaml,, L.L.Berry,, & A.Parasuraman, (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31–46. doi:10.2307/1251929
-
(1996)
Journal of Marketing
, vol.60
, Issue.2
, pp. 31-46
-
-
Zeithaml, V.A.1
Berry, L.L.2
Parasuraman, A.3
-
187
-
-
33644605617
-
The quality of health care and patient satisfaction: An exploratory investigation of 5Q model at some Egyptian and Jordanian medical clinics
-
M.Zineldine, (2006). The quality of health care and patient satisfaction: An exploratory investigation of 5Q model at some Egyptian and Jordanian medical clinics. International Journal of Health Care Quality Assurance, 19(1), 60–92. doi:10.1108/09526860610642609
-
(2006)
International Journal of Health Care Quality Assurance
, vol.19
, Issue.1
, pp. 60-92
-
-
Zineldine, M.1
|