-
1
-
-
0003393684
-
-
John Wiley & Sons, New York, NY
-
Aaker D.A., Kumar V., Day G.S. Marketing research 2007, John Wiley & Sons, New York, NY. 9th ed.
-
(2007)
Marketing research
-
-
Aaker, D.A.1
Kumar, V.2
Day, G.S.3
-
2
-
-
80055121423
-
Curvilinear effects of customer loyalty determinants in relational exchanges
-
Agustin C., Singh J. Curvilinear effects of customer loyalty determinants in relational exchanges. Journal of Marketing Research 2005, 21(6):1141-1158.
-
(2005)
Journal of Marketing Research
, vol.21
, Issue.6
, pp. 1141-1158
-
-
Agustin, C.1
Singh, J.2
-
4
-
-
84986037576
-
Can perceptions of service quality predict behavioral intentions? An exploratory study in the hotel sector in Greece
-
Alexandris K., Dimitriadis N., Markata D. Can perceptions of service quality predict behavioral intentions? An exploratory study in the hotel sector in Greece. Managing Service Quality 2002, 12(4):224-231.
-
(2002)
Managing Service Quality
, vol.12
, Issue.4
, pp. 224-231
-
-
Alexandris, K.1
Dimitriadis, N.2
Markata, D.3
-
5
-
-
70349420183
-
Predicting sponsorship outcomes from attitudinal constructs: The case of a professional basketball event
-
Alexandris K., Tsaousi E., James J. Predicting sponsorship outcomes from attitudinal constructs: The case of a professional basketball event. Sport Marketing Quarterly 2007, 16:130-139.
-
(2007)
Sport Marketing Quarterly
, vol.16
, pp. 130-139
-
-
Alexandris, K.1
Tsaousi, E.2
James, J.3
-
7
-
-
0001926055
-
Servicescapes: The impact of physical surroundings on customers and employees
-
April
-
Bitner M.J. Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing 1992, 56(April):57-71.
-
(1992)
Journal of Marketing
, vol.56
, pp. 57-71
-
-
Bitner, M.J.1
-
8
-
-
0002788863
-
Encounter satisfaction versus overall satisfaction versus quality
-
Sage Publications, Thousand Oaks, R.T. Rust, R.L. Oliver (Eds.)
-
Bitner M.J., Hubbert A.R. Encounter satisfaction versus overall satisfaction versus quality. Service quality: New directions in theory and practice 1994, 72-94. Sage Publications, Thousand Oaks. R.T. Rust, R.L. Oliver (Eds.).
-
(1994)
Service quality: New directions in theory and practice
, pp. 72-94
-
-
Bitner, M.J.1
Hubbert, A.R.2
-
9
-
-
34548303663
-
The psychological antecedents of enduring customer relationships: An empirical study in a bank setting
-
Bloemer J., Oderkerken-Shröder G. The psychological antecedents of enduring customer relationships: An empirical study in a bank setting. Journal of Relationship Marketing 2007, 6(1):21-43.
-
(2007)
Journal of Relationship Marketing
, vol.6
, Issue.1
, pp. 21-43
-
-
Bloemer, J.1
Oderkerken-Shröder, G.2
-
11
-
-
0000429475
-
A multistage model of customers' assessments of service quality and value
-
Bolton R.N., Drew J.H. A multistage model of customers' assessments of service quality and value. Journal of Consumer Research 1991, 17:375-384.
-
(1991)
Journal of Consumer Research
, vol.17
, pp. 375-384
-
-
Bolton, R.N.1
Drew, J.H.2
-
12
-
-
0042916415
-
A dynamic process model of service quality: From expectations to behavioral intentions
-
Boulding W., Kalra A., Staelin R., Zeithaml V.A. A dynamic process model of service quality: From expectations to behavioral intentions. Journal of Marketing Research 1993, 30(1):7-27.
-
(1993)
Journal of Marketing Research
, vol.30
, Issue.1
, pp. 7-27
-
-
Boulding, W.1
Kalra, A.2
Staelin, R.3
Zeithaml, V.A.4
-
13
-
-
34250108028
-
Model selection and Akaike's information criterion (AIC): The general theory and its analytical extensions
-
Bozdogan H. Model selection and Akaike's information criterion (AIC): The general theory and its analytical extensions. Psychometrika 1987, 52:345-370.
-
(1987)
Psychometrika
, vol.52
, pp. 345-370
-
-
Bozdogan, H.1
-
14
-
-
0035612804
-
Some new thoughts on conceptualizing perceived service quality: A hierarchical approach
-
Brady M.K., Cronin J.J. Some new thoughts on conceptualizing perceived service quality: A hierarchical approach. Journal of Marketing 2001, 65(3):34-49.
-
(2001)
Journal of Marketing
, vol.65
, Issue.3
, pp. 34-49
-
-
Brady, M.K.1
Cronin, J.J.2
-
15
-
-
0002600957
-
Performance-only measurement of service quality: A replication and extension
-
Brady M.K., Cronin J.J., Brand R.R. Performance-only measurement of service quality: A replication and extension. Journal of Business Research 2002, 55(1):17-31.
-
(2002)
Journal of Business Research
, vol.55
, Issue.1
, pp. 17-31
-
-
Brady, M.K.1
Cronin, J.J.2
Brand, R.R.3
-
16
-
-
33745864322
-
The good guys don't always win: The effect of valence on service perceptions and consequences
-
Brady M.K., Voorhees C.M., Cronin J.J., Bourdeau B.L. The good guys don't always win: The effect of valence on service perceptions and consequences. Journal of Services Marketing 2006, 20(2):83-89.
-
(2006)
Journal of Services Marketing
, vol.20
, Issue.2
, pp. 83-89
-
-
Brady, M.K.1
Voorhees, C.M.2
Cronin, J.J.3
Bourdeau, B.L.4
-
18
-
-
84986077397
-
Using qualitative research to refine service quality models
-
Burton J., Easingwood C., Murphy J. Using qualitative research to refine service quality models. Qualitative Market Research 2001, 4(4):217-223.
-
(2001)
Qualitative Market Research
, vol.4
, Issue.4
, pp. 217-223
-
-
Burton, J.1
Easingwood, C.2
Murphy, J.3
-
19
-
-
0000332144
-
Focus groups and the nature of qualitative marketing research
-
Calder B.J. Focus groups and the nature of qualitative marketing research. Journal of Marketing Research 1977, 14:353-364.
-
(1977)
Journal of Marketing Research
, vol.14
, pp. 353-364
-
-
Calder, B.J.1
-
20
-
-
0002596497
-
Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions
-
Carman J.M. Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions. Journal of Retailing 1990, 66(1):33-55.
-
(1990)
Journal of Retailing
, vol.66
, Issue.1
, pp. 33-55
-
-
Carman, J.M.1
-
21
-
-
84992960487
-
Service loyalty: The effects of service quality and the mediating role of customer satisfaction
-
Caruana A. Service loyalty: The effects of service quality and the mediating role of customer satisfaction. European Journal of Marketing 2002, 36(7/8):811-828.
-
(2002)
European Journal of Marketing
, vol.36
, Issue.7-8
, pp. 811-828
-
-
Caruana, A.1
-
22
-
-
85135343288
-
Service quality and satisfaction - The moderating role of value
-
Caruana A., Money A., Berthon P.R. Service quality and satisfaction - The moderating role of value. European Journal of Marketing 2000, 34(11/12):1338-1353.
-
(2000)
European Journal of Marketing
, vol.34
, Issue.11-12
, pp. 1338-1353
-
-
Caruana, A.1
Money, A.2
Berthon, P.R.3
-
23
-
-
0344260158
-
Targets and standards of quality in sport services
-
Chelladurai P., Chang K. Targets and standards of quality in sport services. Sport Management Review 2000, 3:1-22.
-
(2000)
Sport Management Review
, vol.3
, pp. 1-22
-
-
Chelladurai, P.1
Chang, K.2
-
25
-
-
80055108461
-
An empirical study of behavioral intentions in the Taiwan hotel industry
-
Clemes M.D., Wu J., Hu B., Gan C.E.C. An empirical study of behavioral intentions in the Taiwan hotel industry. Innovative Marketing 2009, 5(3):30-50.
-
(2009)
Innovative Marketing
, vol.5
, Issue.3
, pp. 30-50
-
-
Clemes, M.D.1
Wu, J.2
Hu, B.3
Gan, C.E.C.4
-
29
-
-
0002704641
-
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
-
Cronin J.J., Brady M.K., Hult G.T.M. Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing 2000, 76(2):193-218.
-
(2000)
Journal of Retailing
, vol.76
, Issue.2
, pp. 193-218
-
-
Cronin, J.J.1
Brady, M.K.2
Hult, G.T.M.3
-
30
-
-
0002381637
-
Measuring service quality: A re-examination and extension
-
Cronin J.J., Taylor S.A. Measuring service quality: A re-examination and extension. Journal of Marketing 1992, 56(3):55-68.
-
(1992)
Journal of Marketing
, vol.56
, Issue.3
, pp. 55-68
-
-
Cronin, J.J.1
Taylor, S.A.2
-
31
-
-
0007744069
-
SERVPERF versus SERVQUAL: Reconciling performance-based and perceptions-minus-expectations measurement of service quality
-
Cronin J.J., Taylor S.A. SERVPERF versus SERVQUAL: Reconciling performance-based and perceptions-minus-expectations measurement of service quality. Journal of Marketing 1994, 58(1):125-131.
-
(1994)
Journal of Marketing
, vol.58
, Issue.1
, pp. 125-131
-
-
Cronin, J.J.1
Taylor, S.A.2
-
32
-
-
0035627164
-
A quality-of-play model of a professional sports league
-
Cyrenne P. A quality-of-play model of a professional sports league. Economic Enquiry 2001, 39(3):444-452.
-
(2001)
Economic Enquiry
, vol.39
, Issue.3
, pp. 444-452
-
-
Cyrenne, P.1
-
33
-
-
0001549659
-
A comprehensive framework for service quality: An investigation of critical conceptual and measurement issues through a longitudinal study
-
Dabholkar P.A., Shepherd C.D., Thorpe D.I. A comprehensive framework for service quality: An investigation of critical conceptual and measurement issues through a longitudinal study. Journal of Retailing 2000, 76(2):139-173.
-
(2000)
Journal of Retailing
, vol.76
, Issue.2
, pp. 139-173
-
-
Dabholkar, P.A.1
Shepherd, C.D.2
Thorpe, D.I.3
-
35
-
-
35448932834
-
A hierarchical model of health service quality: Scale development and investigation of an integrated model
-
Dagger T.S., Sweeney J.C., Johnson L.W. A hierarchical model of health service quality: Scale development and investigation of an integrated model. Journal of Service Research 2007, 10(2):123-142.
-
(2007)
Journal of Service Research
, vol.10
, Issue.2
, pp. 123-142
-
-
Dagger, T.S.1
Sweeney, J.C.2
Johnson, L.W.3
-
36
-
-
0003258799
-
Managing services when the service is a performance
-
Sage Publications, Thousand Oaks, CA, R.T. Rust, R.L. Oliver (Eds.)
-
Deighton J. Managing services when the service is a performance. Service quality: New directions in theory and practice 1994, 123-138. Sage Publications, Thousand Oaks, CA. R.T. Rust, R.L. Oliver (Eds.).
-
(1994)
Service quality: New directions in theory and practice
, pp. 123-138
-
-
Deighton, J.1
-
37
-
-
33745793409
-
Quality of electronic services: Conceptualizing and testing a hierarchical model
-
Fassnacht M., Koese I. Quality of electronic services: Conceptualizing and testing a hierarchical model. Journal of Service Research 2006, 9(1):19-37.
-
(2006)
Journal of Service Research
, vol.9
, Issue.1
, pp. 19-37
-
-
Fassnacht, M.1
Koese, I.2
-
38
-
-
0030518346
-
The American customer satisfaction index: Nature, purpose, and findings
-
Fornell C., Johnson M.D., Anderson E.W., Cha J., Bryant B.E. The American customer satisfaction index: Nature, purpose, and findings. Journal of Marketing 1996, 60(4):7-18.
-
(1996)
Journal of Marketing
, vol.60
, Issue.4
, pp. 7-18
-
-
Fornell, C.1
Johnson, M.D.2
Anderson, E.W.3
Cha, J.4
Bryant, B.E.5
-
39
-
-
0000009769
-
Evaluating structural equation models with unobservable variables and measurement error
-
Fornell C., Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 1981, 18(1):39-50.
-
(1981)
Journal of Marketing Research
, vol.18
, Issue.1
, pp. 39-50
-
-
Fornell, C.1
Larcker, D.F.2
-
40
-
-
84954981511
-
An applied service marketing theory
-
Gronroos C. An applied service marketing theory. European Journal of Marketing 1982, 16(7):30-41.
-
(1982)
European Journal of Marketing
, vol.16
, Issue.7
, pp. 30-41
-
-
Gronroos, C.1
-
41
-
-
84869571048
-
A service quality model and its marketing implications
-
Gronroos C. A service quality model and its marketing implications. European Journal of Marketing 1984, 18(4):36-44.
-
(1984)
European Journal of Marketing
, vol.18
, Issue.4
, pp. 36-44
-
-
Gronroos, C.1
-
42
-
-
0040517064
-
The impact of other customers on service experiences: A critical incident examination of " getting along"
-
Grove S.J., Fisk R.P. The impact of other customers on service experiences: A critical incident examination of " getting along" Journal of Retailing 1997, 73(1):63-85.
-
(1997)
Journal of Retailing
, vol.73
, Issue.1
, pp. 63-85
-
-
Grove, S.J.1
Fisk, R.P.2
-
43
-
-
0036086084
-
Investigating the role of the physical environment in hedonic consumption: An exploratory study of sporting events
-
Hightower R., Brady M.K., Baker T.L. Investigating the role of the physical environment in hedonic consumption: An exploratory study of sporting events. Journal of Business Research 2002, 55(9):697-708.
-
(2002)
Journal of Business Research
, vol.55
, Issue.9
, pp. 697-708
-
-
Hightower, R.1
Brady, M.K.2
Baker, T.L.3
-
47
-
-
21344435436
-
Distinguishing service quality and customer satisfaction: The voice of the consumer
-
Iacobucci D., Ostrom A., Grayson K. Distinguishing service quality and customer satisfaction: The voice of the consumer. Journal of Consumer Psychology 1995, 4(3):277-303.
-
(1995)
Journal of Consumer Psychology
, vol.4
, Issue.3
, pp. 277-303
-
-
Iacobucci, D.1
Ostrom, A.2
Grayson, K.3
-
48
-
-
31744435094
-
The hierarchical structure of service quality: Integration of technical and functional quality
-
Kang G.-D. The hierarchical structure of service quality: Integration of technical and functional quality. Managing Service Quality 2006, 16(1):37-50.
-
(2006)
Managing Service Quality
, vol.16
, Issue.1
, pp. 37-50
-
-
Kang, G.-D.1
-
49
-
-
0041692398
-
Consumer perceptions of service quality attributes at sporting events
-
Kelley S.W., Turley L.W. Consumer perceptions of service quality attributes at sporting events. Journal of Business Research 2001, 54(2):161-166.
-
(2001)
Journal of Business Research
, vol.54
, Issue.2
, pp. 161-166
-
-
Kelley, S.W.1
Turley, L.W.2
-
50
-
-
18644381414
-
QUESC: An instrument for assessing the service quality of sport centers in Korea
-
Kim D., Kim S.Y. QUESC: An instrument for assessing the service quality of sport centers in Korea. Journal of Sport Management 1995, 9(2):208-220.
-
(1995)
Journal of Sport Management
, vol.9
, Issue.2
, pp. 208-220
-
-
Kim, D.1
Kim, S.Y.2
-
51
-
-
78650838360
-
The influence of service quality factors on customer satisfaction and repurchase intention in the Korean professional basketball league
-
Kim H., LaVetter D., Lee J. The influence of service quality factors on customer satisfaction and repurchase intention in the Korean professional basketball league. International Journal of Applied Sports Sciences 2006, 18(1):39-58.
-
(2006)
International Journal of Applied Sports Sciences
, vol.18
, Issue.1
, pp. 39-58
-
-
Kim, H.1
LaVetter, D.2
Lee, J.3
-
52
-
-
33750465953
-
A hierarchical model of service quality for the recreational sport industry
-
Ko Y.J., Pastore D.L. A hierarchical model of service quality for the recreational sport industry. Sport Marketing Quarterly 2005, 14:84-97.
-
(2005)
Sport Marketing Quarterly
, vol.14
, pp. 84-97
-
-
Ko, Y.J.1
Pastore, D.L.2
-
53
-
-
0347506422
-
Factors affecting fan attendance: The influence of identity salience and satisfaction
-
Laverie D.A., Arnett D.B. Factors affecting fan attendance: The influence of identity salience and satisfaction. Journal of Leisure Research 2000, 32(2):225-246.
-
(2000)
Journal of Leisure Research
, vol.32
, Issue.2
, pp. 225-246
-
-
Laverie, D.A.1
Arnett, D.B.2
-
54
-
-
80055105345
-
The influence of service quality on satisfaction and intention: A gender segmentation strategy. Sport Management Review
-
in press.
-
Lee, J., Kim, H., Ko, Y. J., & Sagas, M. The influence of service quality on satisfaction and intention: A gender segmentation strategy. Sport Management Review, in press.
-
-
-
Lee, J.1
Kim, H.2
Ko, Y.J.3
Sagas, M.4
-
56
-
-
0037998730
-
On the trait antecedents and outcomes of service worker job resourcefulness: A hierarchical approach
-
Licata J.W., Mowen J.C., Harris E.G., Brown T.J. On the trait antecedents and outcomes of service worker job resourcefulness: A hierarchical approach. Journal of the Academy of Marketing Science 2003, 31(3):256-271.
-
(2003)
Journal of the Academy of Marketing Science
, vol.31
, Issue.3
, pp. 256-271
-
-
Licata, J.W.1
Mowen, J.C.2
Harris, E.G.3
Brown, T.J.4
-
57
-
-
0002971132
-
Cognitive and affective determinants of fan satisfaction with sporting event attendance
-
Madrigal R. Cognitive and affective determinants of fan satisfaction with sporting event attendance. Journal of Leisure Research 1995, 27(3):205-227.
-
(1995)
Journal of Leisure Research
, vol.27
, Issue.3
, pp. 205-227
-
-
Madrigal, R.1
-
58
-
-
0038454752
-
Investigating an evolving leisure experience: Antecedents and consequences of spectator affect during a live sporting event
-
Madrigal R. Investigating an evolving leisure experience: Antecedents and consequences of spectator affect during a live sporting event. Journal of Leisure Research 2003, 35(1):23-48.
-
(2003)
Journal of Leisure Research
, vol.35
, Issue.1
, pp. 23-48
-
-
Madrigal, R.1
-
59
-
-
33747477177
-
Measuring the multidimensional nature of sporting event performance consumption
-
Madrigal R. Measuring the multidimensional nature of sporting event performance consumption. Journal of Leisure Research 2006, 38(3):267-292.
-
(2006)
Journal of Leisure Research
, vol.38
, Issue.3
, pp. 267-292
-
-
Madrigal, R.1
-
60
-
-
55849129586
-
Moderating and mediating effects of team identification in regard to causal attributions and summary judgments following a game outcome
-
Madrigal R., Chen J. Moderating and mediating effects of team identification in regard to causal attributions and summary judgments following a game outcome. Journal of Sport Management 2008, 22:717-733.
-
(2008)
Journal of Sport Management
, vol.22
, pp. 717-733
-
-
Madrigal, R.1
Chen, J.2
-
61
-
-
84992863174
-
The impact of relationship type on customer loyalty in a context of service failures
-
Mattila A.S. The impact of relationship type on customer loyalty in a context of service failures. Journal of Service Research 2001, 4(2):91-101.
-
(2001)
Journal of Service Research
, vol.4
, Issue.2
, pp. 91-101
-
-
Mattila, A.S.1
-
62
-
-
28244441795
-
TEAMQUAL: Measuring service quality in professional team sports
-
McDonald M.A., Sutton W.A., Milne G.R. TEAMQUAL: Measuring service quality in professional team sports. Sport Marketing Quarterly 1995, 4(2):9-15.
-
(1995)
Sport Marketing Quarterly
, vol.4
, Issue.2
, pp. 9-15
-
-
McDonald, M.A.1
Sutton, W.A.2
Milne, G.R.3
-
63
-
-
0346899234
-
Statistical power and structural equation models in business research
-
McQuitty S. Statistical power and structural equation models in business research. Journal of Business Research 2004, 57:175-183.
-
(2004)
Journal of Business Research
, vol.57
, pp. 175-183
-
-
McQuitty, S.1
-
64
-
-
2342553855
-
Exploring the trait of competitiveness and its consumer behavior consequences
-
Mowen J.C. Exploring the trait of competitiveness and its consumer behavior consequences. Journal of Consumer Psychology 2004, 14(1&2):52-63.
-
(2004)
Journal of Consumer Psychology
, vol.14
, Issue.1-2
, pp. 52-63
-
-
Mowen, J.C.1
-
65
-
-
0003481036
-
-
Human Kinetics, Champaign, IL
-
Mullin B.J., Hardy S., Sutton W.A. Sport marketing 2007, Human Kinetics, Champaign, IL. 3rd ed.
-
(2007)
Sport marketing
-
-
Mullin, B.J.1
Hardy, S.2
Sutton, W.A.3
-
67
-
-
0040965365
-
Motivation for orienteering: An exploratory analysis using confirmatory factor analytic techniques
-
Ottosson T. Motivation for orienteering: An exploratory analysis using confirmatory factor analytic techniques. Scandinavian Journal of Psychology 1997, 38:111-120.
-
(1997)
Scandinavian Journal of Psychology
, vol.38
, pp. 111-120
-
-
Ottosson, T.1
-
69
-
-
0002408510
-
A conceptual model of service quality and its implications for future research
-
Parasuraman A., Zeithaml V.A., Berry L.L. A conceptual model of service quality and its implications for future research. Journal of Marketing 1985, 49(4):41-50.
-
(1985)
Journal of Marketing
, vol.49
, Issue.4
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
70
-
-
0001312089
-
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
-
Parasuraman A., Zeithaml V.A., Berry L.L. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing 1988, 64(1):12-37.
-
(1988)
Journal of Retailing
, vol.64
, Issue.1
, pp. 12-37
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
71
-
-
0002345345
-
Service quality: Insights and managerial implications from the frontier
-
Sage Publications, Thousand Oaks, CA, R.T. Rust, R.L. Oliver (Eds.)
-
Rust R.T., Oliver R.L. Service quality: Insights and managerial implications from the frontier. Service quality: New directions in theory and practice 1994, 1-19. Sage Publications, Thousand Oaks, CA. R.T. Rust, R.L. Oliver (Eds.).
-
(1994)
Service quality: New directions in theory and practice
, pp. 1-19
-
-
Rust, R.T.1
Oliver, R.L.2
-
74
-
-
64549095055
-
SERVCON: Development and validation of a multidimensional service convenience scale
-
Seiders K., Voss G.B., Godfrey A.L., Grewal D. SERVCON: Development and validation of a multidimensional service convenience scale. Journal of the Academy of Marketing Science 2007, 35(1):144-156.
-
(2007)
Journal of the Academy of Marketing Science
, vol.35
, Issue.1
, pp. 144-156
-
-
Seiders, K.1
Voss, G.B.2
Godfrey, A.L.3
Grewal, D.4
-
75
-
-
0043190279
-
Spectators, viewers, readers: Communication and consumption communities in sport marketing
-
Shoham A., Kahle L.R. Spectators, viewers, readers: Communication and consumption communities in sport marketing. Sport Marketing Quarterly 1996, 5(1):11-19.
-
(1996)
Sport Marketing Quarterly
, vol.5
, Issue.1
, pp. 11-19
-
-
Shoham, A.1
Kahle, L.R.2
-
76
-
-
21344483138
-
The influence of the market orientation of the firm on sales force behavior and attitudes
-
Siguaw J.A., Brown G., Widing R.E. The influence of the market orientation of the firm on sales force behavior and attitudes. Journal of Marketing Research 1994, 31(1):106-116.
-
(1994)
Journal of Marketing Research
, vol.31
, Issue.1
, pp. 106-116
-
-
Siguaw, J.A.1
Brown, G.2
Widing, R.E.3
-
77
-
-
0000718725
-
Measuring service quality: Is SERVQUAL now redundant?
-
Smith A.M. Measuring service quality: Is SERVQUAL now redundant?. Journal of Marketing Management 1995, 11:257-276.
-
(1995)
Journal of Marketing Management
, vol.11
, pp. 257-276
-
-
Smith, A.M.1
-
78
-
-
0003186215
-
An empirical assessment of the SERVQUAL scale and the relationship between service quality and satisfaction
-
American Marketing Association, Chicago, IL, D.W. Cravens, P.R. Dickson (Eds.)
-
Spreng R.A., Singh A.K. An empirical assessment of the SERVQUAL scale and the relationship between service quality and satisfaction. Enhancing knowledge development in marketing 1993, 1-6. American Marketing Association, Chicago, IL. D.W. Cravens, P.R. Dickson (Eds.).
-
(1993)
Enhancing knowledge development in marketing
, pp. 1-6
-
-
Spreng, R.A.1
Singh, A.K.2
-
79
-
-
0011502934
-
Confirmatory versus comparative approaches to judging theory tests
-
Sternthal B., Tybout A.M., Calder B.J. Confirmatory versus comparative approaches to judging theory tests. Journal of Consumer Research 1987, 14(1):114-125.
-
(1987)
Journal of Consumer Research
, vol.14
, Issue.1
, pp. 114-125
-
-
Sternthal, B.1
Tybout, A.M.2
Calder, B.J.3
-
80
-
-
0002732557
-
Predictability and personalization in the service encounter
-
Surprenant C.F., Solomon M.R. Predictability and personalization in the service encounter. Journal of Marketing 1987, 51(2):86-96.
-
(1987)
Journal of Marketing
, vol.51
, Issue.2
, pp. 86-96
-
-
Surprenant, C.F.1
Solomon, M.R.2
-
81
-
-
21344475712
-
Recreational service quality in the international setting
-
Taylor S.A., Sharland A., Cronin J.J., Bullard W. Recreational service quality in the international setting. International Journal of Service Industry Management 1993, 4(4):68-86.
-
(1993)
International Journal of Service Industry Management
, vol.4
, Issue.4
, pp. 68-86
-
-
Taylor, S.A.1
Sharland, A.2
Cronin, J.J.3
Bullard, W.4
-
82
-
-
17244375174
-
Expectations, performance evaluation, and consumers' perceptions of quality
-
Teas R.K. Expectations, performance evaluation, and consumers' perceptions of quality. Journal of Marketing 1993, 57(4):18-34.
-
(1993)
Journal of Marketing
, vol.57
, Issue.4
, pp. 18-34
-
-
Teas, R.K.1
-
84
-
-
84986145761
-
Relationship between measures of service quality and satisfaction of spectators in professional sports
-
Theodorakis N., Kambitsis C., Laios A., Koustelios A. Relationship between measures of service quality and satisfaction of spectators in professional sports. Managing Service Quality 2001, 11(6):431-442.
-
(2001)
Managing Service Quality
, vol.11
, Issue.6
, pp. 431-442
-
-
Theodorakis, N.1
Kambitsis, C.2
Laios, A.3
Koustelios, A.4
-
86
-
-
70349643292
-
Customer satisfaction with an action sports event
-
Tsuji Y., Bennett G., Zhang J. Customer satisfaction with an action sports event. Sport Marketing Quarterly 2007, 16(4):199-208.
-
(2007)
Sport Marketing Quarterly
, vol.16
, Issue.4
, pp. 199-208
-
-
Tsuji, Y.1
Bennett, G.2
Zhang, J.3
-
87
-
-
0042814334
-
Building service brands via social identity: Lessons from the sports marketplace
-
Underwood R., Bond E., Baer R. Building service brands via social identity: Lessons from the sports marketplace. Journal of Marketing Theory and Practice 2001, 9(1):1-13.
-
(2001)
Journal of Marketing Theory and Practice
, vol.9
, Issue.1
, pp. 1-13
-
-
Underwood, R.1
Bond, E.2
Baer, R.3
-
88
-
-
0002329579
-
A review and synthesis of the measurement invariance literature: Suggestions, practices and recommendations for organizational research
-
Vandenberg R.J., Lance C.E. A review and synthesis of the measurement invariance literature: Suggestions, practices and recommendations for organizational research. Organizational Research Methods 2000, 3(1):4-70.
-
(2000)
Organizational Research Methods
, vol.3
, Issue.1
, pp. 4-70
-
-
Vandenberg, R.J.1
Lance, C.E.2
-
89
-
-
1542773591
-
The sport spectator satisfaction model: A conceptual framework for understanding the satisfaction of spectators
-
Van Leeuwen L., Quick S., Daniel K. The sport spectator satisfaction model: A conceptual framework for understanding the satisfaction of spectators. Sport Management Review 2002, 5:99-128.
-
(2002)
Sport Management Review
, vol.5
, pp. 99-128
-
-
Van Leeuwen, L.1
Quick, S.2
Daniel, K.3
-
90
-
-
80055107994
-
Do satisfied customers always buy more? The roles of satiation and habituation in customer repurchase
-
Marketing Science Institute Working Paper Series 2010, Report no. 10-101.
-
Voss, G. B., Godfrey, A., & Seiders, K. (2010). Do satisfied customers always buy more? The roles of satiation and habituation in customer repurchase. Marketing Science Institute Working Paper Series 2010, Report no. 10-101.
-
(2010)
-
-
Voss, G.B.1
Godfrey, A.2
Seiders, K.3
-
91
-
-
84970390420
-
The pervasive effects of social influence on sporting event attendance
-
Wakefield K.L. The pervasive effects of social influence on sporting event attendance. Journal of Sport and Social Issues 1995, 19:335-351.
-
(1995)
Journal of Sport and Social Issues
, vol.19
, pp. 335-351
-
-
Wakefield, K.L.1
-
92
-
-
84986170736
-
The effect of the servicescape on customers' behavioral intentions in leisure service settings
-
Wakefield K.L., Blodgett J.G. The effect of the servicescape on customers' behavioral intentions in leisure service settings. Journal of Services Marketing 1996, 10(6):45-62.
-
(1996)
Journal of Services Marketing
, vol.10
, Issue.6
, pp. 45-62
-
-
Wakefield, K.L.1
Blodgett, J.G.2
-
93
-
-
0033484757
-
Customer response to intangible and tangible service factors
-
Wakefield K.L., Blodgett J.G. Customer response to intangible and tangible service factors. Psychology and Marketing 1999, 16(1):51-68.
-
(1999)
Psychology and Marketing
, vol.16
, Issue.1
, pp. 51-68
-
-
Wakefield, K.L.1
Blodgett, J.G.2
-
94
-
-
0038772799
-
Influence of spectators' identification on evaluation of the past, present and future performance of a sports team
-
Wann D.L., Dolan T.J. Influence of spectators' identification on evaluation of the past, present and future performance of a sports team. Perceptual and Motor Skills 1994, 78:547-552.
-
(1994)
Perceptual and Motor Skills
, vol.78
, pp. 547-552
-
-
Wann, D.L.1
Dolan, T.J.2
-
95
-
-
84954995128
-
Can consumers be segmented on the basis of their service quality expectations?
-
Webster C. Can consumers be segmented on the basis of their service quality expectations?. Journal of Services Marketing 1989, 3(2):35-53.
-
(1989)
Journal of Services Marketing
, vol.3
, Issue.2
, pp. 35-53
-
-
Webster, C.1
|