A comprehensive model of customer trust in two retail stores

Journal of Service Management

Volumn 20, Issue 3, 2009, Pages 290-316

  Guenzi, Paolo ^a   Johnson, Michael D ^b   Castaldo, Sandro ^a  

^a BOCCONI UNIVERSITY   (Italy)

^b and Design   (United States)

Author keywords

Customer satisfaction; Interpersonal relations; Retail management; Trust

Indexed keywords

EID: 75149190363     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230910964408     Document Type: Article

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