Methods of Measuring Patient Satisfaction in Health Care Organizations

Health Care Management Review

Volumn 22, Issue 2, 1997, Pages 74-89

  Ford, Robert C ^a   Bach, Susan A ^a   Fottler, Myron D ^b  

^a UNIVERSITY OF CENTRAL FLORIDA   (United States)

^b UNIVERSITY OF ALABAMA AT BIRMINGHAM   (United States)

Author keywords

Measurement; Patient outcomes; Quality of care; Service quality

Indexed keywords

COST BENEFIT ANALYSIS; ECONOMIC ASPECT; HEALTH CARE QUALITY; HEALTH SERVICES RESEARCH; HUMAN; INFORMATION PROCESSING; METHODOLOGY; PATIENT SATISFACTION; PERSONNEL MANAGEMENT; PRACTICE GUIDELINE; QUESTIONNAIRE; REVIEW;

COST-BENEFIT ANALYSIS; ECONOMIC COMPETITION; FOCUS GROUPS; GUIDELINES; HEALTH SERVICES RESEARCH; HUMANS; MANAGEMENT QUALITY CIRCLES; PATIENT SATISFACTION; QUALITY OF HEALTH CARE; QUESTIONNAIRES; RESEARCH DESIGN;

EID: 0031086735     PISSN: 03616274     EISSN: None     Source Type: Journal    
DOI: 10.1097/00004010-199704000-00009     Document Type: Article

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