메뉴 건너뛰기




Volumn 20, Issue 6, 2006, Pages 381-390

The impact of brand trust and satisfaction on retailer repurchase intentions

Author keywords

Brands; Customer satisfaction; Retail trade; Trust

Indexed keywords


EID: 33749047088     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040610691275     Document Type: Article
Times cited : (189)

References (36)
  • 1
    • 0003687171 scopus 로고
    • Abelson, R.P., Aronson, E., McGuire, W.J., Newcomb, T.M., Rosenberg, M.J. and Tannenbaum, P.H. (Eds) Rand McNally, Chicago, IL
    • Abelson, R.P., Aronson, E., McGuire, W.J., Newcomb, T.M., Rosenberg, M.J. and Tannenbaum, P.H. (Eds) (1968), Theories of Cognitive Consistency: A Sourcebook, Rand McNally, Chicago, IL.
    • (1968) Theories of Cognitive Consistency: A Sourcebook
  • 2
    • 41649112685 scopus 로고
    • "Structural equation modeling in practice: A review and recommended two-step approach"
    • Anderson, J. and Gerbing, D. (1988), "Structural equation modeling in practice: A review and recommended two-step approach", Psychological Bulletin, Vol. 103, pp. 411-23.
    • (1988) Psychological Bulletin , vol.103 , pp. 411-423
    • Anderson, J.1    Gerbing, D.2
  • 3
    • 0023020183 scopus 로고
    • "The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations"
    • Baron, R.M. and Kenny, D.A. (1986), "The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations", Journal of Personality and Social Psychology, Vol. 51 No. 6, pp. 1173-82.
    • (1986) Journal of Personality and Social Psychology , vol.51 , Issue.6 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.A.2
  • 4
    • 0002335592 scopus 로고
    • "Selected determinants of consumer satisfaction and complaint reports"
    • Bearden, W.O. and Teel, J.E. (1983), "Selected determinants of consumer satisfaction and complaint reports", Journal of Marketing Research, Vol. 20, pp. 21-8.
    • (1983) Journal of Marketing Research , vol.20 , pp. 21-28
    • Bearden, W.O.1    Teel, J.E.2
  • 8
    • 0004234513 scopus 로고
    • The University of Michigan Press, Ann Arbor, MI
    • Boulding, K.E. (1956), The Image, The University of Michigan Press, Ann Arbor, MI.
    • (1956) The Image
    • Boulding, K.E.1
  • 9
    • 0002381637 scopus 로고
    • "Measuring service quality: A reexamination and extension"
    • Cronin, J.J. and Taylor, S.A. (1992), "Measuring service quality: A reexamination and extension", Journal of Marketing, Vol. 56 No. 3, pp. 55-68.
    • (1992) Journal of Marketing , vol.56 , Issue.3 , pp. 55-68
    • Cronin, J.J.1    Taylor, S.A.2
  • 12
    • 0036001750 scopus 로고    scopus 로고
    • "The effects of ingredient branding strategies on host brand extendibility"
    • Desai, K.K. and Keller, K.K. (2002), "The effects of ingredient branding strategies on host brand extendibility", Journal of Marketing, Vol. 66 No. 1, pp. 73-93.
    • (2002) Journal of Marketing , vol.66 , Issue.1 , pp. 73-93
    • Desai, K.K.1    Keller, K.K.2
  • 13
    • 0000723634 scopus 로고
    • "The effects of price, brand, and store information on buyers' product evaluations"
    • Dodds, W.B., Monroe, K.B. and Grewal, D. (1991), "The effects of price, brand, and store information on buyers' product evaluations", Journal of Marketing Research, Vol. 28, pp. 307-19.
    • (1991) Journal of Marketing Research , vol.28 , pp. 307-319
    • Dodds, W.B.1    Monroe, K.B.2    Grewal, D.3
  • 14
    • 0031502147 scopus 로고    scopus 로고
    • "An examination of the nature of trust in buyer-seller relationship"
    • Doney, P.M. and Cannon, J.P. (1997), "An examination of the nature of trust in buyer-seller relationship", Journal of Marketing, Vol. 61, pp. 35-51.
    • (1997) Journal of Marketing , vol.61 , pp. 35-51
    • Doney, P.M.1    Cannon, J.P.2
  • 15
    • 0001412441 scopus 로고
    • "Retail power: Monster or mouse?"
    • Farris, P.W. and Ailawadi, K. (1992), "Retail power: Monster or mouse?", Journal of Retailing, Vol. 68, pp. 351-69.
    • (1992) Journal of Retailing , vol.68 , pp. 313-369
    • Farris, P.W.1    Ailawadi, K.2
  • 16
    • 0000009769 scopus 로고
    • "Evaluating structural equation models with unobservable variables and measurement error"
    • Fornell, C. and Larcker, D.F. (1981), "Evaluating structural equation models with unobservable variables and measurement error", Journal of Marketing Research, Vol. 18, pp. 39-50.
    • (1981) Journal of Marketing Research , vol.18 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 17
    • 0033423162 scopus 로고    scopus 로고
    • "The different roles of satisfaction, trust and commitment in customer relationships"
    • Garbarino, E. and Johnson, M.S. (1999), "The different roles of satisfaction, trust and commitment in customer relationships", Journal of Marketing, Vol. 63 No. 2, pp. 70-87.
    • (1999) Journal of Marketing , vol.63 , Issue.2 , pp. 70-87
    • Garbarino, E.1    Johnson, M.S.2
  • 18
    • 0033468720 scopus 로고    scopus 로고
    • "A meta-analysis of satisfaction in marketing channel relationships"
    • Geyskens, I.J-B., Steenkamp, E.M. and Kumar, N. (1999), "A meta-analysis of satisfaction in marketing channel relationships", Journal of Marketing Research, Vol. 36, pp. 223-38.
    • (1999) Journal of Marketing Research , vol.36 , pp. 223-238
    • Geyskens, I.J.-B.1    Steenkamp, E.M.2    Kumar, N.3
  • 19
    • 0031160934 scopus 로고    scopus 로고
    • "The influence of salesperson selling behaviors on customer satisfaction with products"
    • Goff, B.G., Boles, J.S., Bellenger, D.N. and Stojack, C. (1997), "The influence of salesperson selling behaviors on customer satisfaction with products", Journal of Retailing, Vol. 73, pp. 171-84.
    • (1997) Journal of Retailing , vol.73 , pp. 171-184
    • Goff, B.G.1    Boles, J.S.2    Bellenger, D.N.3    Stojack, C.4
  • 20
    • 67650706330 scopus 로고    scopus 로고
    • "Cutoff criteria for fit indices in covariance structure analysis: Conventional criteria versus new alternatives"
    • Hu, L. and Bentler, P.M. (1999), "Cutoff criteria for fit indices in covariance structure analysis: Conventional criteria versus new alternatives", Structural Equation Modeling, Vol. 6, pp. 1-55.
    • (1999) Structural Equation Modeling , vol.6 , pp. 1-55
    • Hu, L.1    Bentler, P.M.2
  • 21
    • 0000732510 scopus 로고
    • "Some dynamic properties of attitude structures: Context-induced response facilitation and polarization"
    • Judd, C.M., Drake, R.A., Dowing, J.W. and Krosnick, J.A. (1991), "Some dynamic properties of attitude structures: Context-induced response facilitation and polarization", Journal of Personality and Social Psychology, Vol. 60 No. 2, pp. 193-202.
    • (1991) Journal of Personality and Social Psychology , vol.60 , Issue.2 , pp. 193-202
    • Judd, C.M.1    Drake, R.A.2    Dowing, J.W.3    Krosnick, J.A.4
  • 22
    • 84986172668 scopus 로고    scopus 로고
    • "Brand equity: Is it more important in services?"
    • Krishnan, B.C. and Hartline, M.D. (2001), "Brand equity: Is it more important in services?", Journal of Services Marketing, Vol. 15 Nos 4/5, pp. 328-31.
    • (2001) Journal of Services Marketing , vol.15 , Issue.4-5 , pp. 328-331
    • Krishnan, B.C.1    Hartline, M.D.2
  • 23
    • 3042519093 scopus 로고    scopus 로고
    • "Consumers' trust in a brand and the link to brand loyalty"
    • Lau, G.T. and Lee, S.H. (1999), "Consumers' trust in a brand and the link to brand loyalty", Journal of Market-Focused Management, Vol. 4 No. 4, pp. 341-70.
    • (1999) Journal of Market-Focused Management , vol.4 , Issue.4 , pp. 341-370
    • Lau, G.T.1    Lee, S.H.2
  • 25
    • 0039656230 scopus 로고
    • "Factors affecting trust in market research relationships"
    • Moorman, C., Deshpandé, R. and Zaltman, G. (1993), "Factors affecting trust in market research relationships", Journal of Marketing, Vol. 57, pp. 81-101.
    • (1993) Journal of Marketing , vol.57 , pp. 81-101
    • Moorman, C.1    Deshpandé, R.2    Zaltman, G.3
  • 26
    • 21344475322 scopus 로고
    • "The commitment-trust theory of relationship marketing"
    • Morgan, R.M. and Hunt, S.D. (1994), "The commitment-trust theory of relationship marketing", Journal of Marketing, Vol. 58 No. 3, pp. 20-38.
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 28
    • 0031227465 scopus 로고    scopus 로고
    • "Customer delight: Foundations, findings and managerial insight"
    • Oliver, R.L., Rust, R.T. and Varki, S. (1997), "Customer delight: foundations, findings and managerial insight", Journal of Retailing, Vol. 73 No. 3, pp. 311-36.
    • (1997) Journal of Retailing , vol.73 , Issue.3 , pp. 311-336
    • Oliver, R.L.1    Rust, R.T.2    Varki, S.3
  • 29
    • 0042740441 scopus 로고    scopus 로고
    • "The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting"
    • Ranaweera, C. and Prabhu, J. (2003), "The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting", International Journal of Service Industry Management, Vol. 14 No. 4, pp. 374-95.
    • (2003) International Journal of Service Industry Management , vol.14 , Issue.4 , pp. 374-395
    • Ranaweera, C.1    Prabhu, J.2
  • 30
    • 84992955237 scopus 로고    scopus 로고
    • "Antecedents and consequences of trust and satisfaction in buyer-seller relationships"
    • Selnes, F. (1998), "Antecedents and consequences of trust and satisfaction in buyer-seller relationships", European Journal of Marketing, Vol. 32 No. 3, pp. 305-22.
    • (1998) European Journal of Marketing , vol.32 , Issue.3 , pp. 305-322
    • Selnes, F.1
  • 31
    • 34247824687 scopus 로고
    • "Understanding the structure of consumers' satisfaction evaluations of service delivery"
    • Singh, J. (1991), "Understanding the structure of consumers' satisfaction evaluations of service delivery", Journal of the Academy of Marketing Science, Vol. 19, pp. 223-44.
    • (1991) Journal of the Academy of Marketing Science , vol.19 , pp. 223-244
    • Singh, J.1
  • 32
    • 24644516223 scopus 로고    scopus 로고
    • "Agency and trust mechanisms in customer satisfaction and loyalty judgments"
    • Singh, J. and Sirdeshmukh, D. (2000), "Agency and trust mechanisms in customer satisfaction and loyalty judgments", Journal of the Academy of Marketing Science, Vol. 28 No. 1, pp. 150-67.
    • (2000) Journal of the Academy of Marketing Science , vol.28 , Issue.1 , pp. 150-167
    • Singh, J.1    Sirdeshmukh, D.2
  • 33
    • 0036001754 scopus 로고    scopus 로고
    • "Consumer trust, value, and loyalty in relational exchanges"
    • Sirdeshmukh, D., Singh, J. and Sabol, B. (2002), "Consumer trust, value, and loyalty in relational exchanges", Journal of Marketing, Vol. 66, pp. 15-37.
    • (2002) Journal of Marketing , vol.66 , pp. 15-37
    • Sirdeshmukh, D.1    Singh, J.2    Sabol, B.3
  • 34
    • 23044520488 scopus 로고    scopus 로고
    • "Understanding the relationships among brands, consumers, and resellers"
    • Webster, F.E. (2000), "Understanding the relationships among brands, consumers, and resellers", Journal of the Academy of Marketing Science, Vol. 28 No. 1, pp. 17-23.
    • (2000) Journal of the Academy of Marketing Science , vol.28 , Issue.1 , pp. 17-23
    • Webster, F.E.1
  • 35
    • 3543142974 scopus 로고
    • "An experimental investigation of halo effects in satisfaction measures of service attributes"
    • Wirtz, J. and Bateson, J.E.G. (1995), "An experimental investigation of halo effects in satisfaction measures of service attributes", International Journal of Service Industry Management, Vol. 6 No. 3, pp. 84-102.
    • (1995) International Journal of Service Industry Management , vol.6 , Issue.3 , pp. 84-102
    • Wirtz, J.1    Bateson, J.E.G.2
  • 36
    • 0030548125 scopus 로고    scopus 로고
    • "The behavioral consequences of service quality"
    • Zeithaml, V.A., Berry, L. and Parasuraman, A. (1996), "The behavioral consequences of service quality", Journal of Marketing, Vol. 60 No. 2, pp. 31-46.
    • (1996) Journal of Marketing , vol.60 , Issue.2 , pp. 31-46
    • Zeithaml, V.A.1    Berry, L.2    Parasuraman, A.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.