The nature of the service quality and satisfaction relationship: Empirical evidence for the existence of satisfiers and dissatisfiers

Managing Service Quality: An International Journal

Volumn 18, Issue 6, 2008, Pages 537-558

  Leisen Pollack, Birgit ^a  

^a UNIVERSITY OF WISCONSIN OSHKOSH   (United States)

Author keywords

Critical success factors; Customer satisfaction; Customer services quality; Expectation; Supplier relations

Indexed keywords

EID: 59949095106     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520810920059     Document Type: Article

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