A hierarchical model of service quality in the airline industry

Journal of Hospitality and Tourism Management

Volumn 20, Issue , 2013, Pages 13-22

  Wu, Hung Che ^a   Cheng, Ching Chan ^b  

^a MACAU UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Macao)

^b Taipei College of Maritime Technology   (Taiwan)

Author keywords

Airline industry; Hierarchical model; Scale development; Service quality

Indexed keywords

EID: 84890485484     PISSN: 14476770     EISSN: 18395260     Source Type: Journal    
DOI: 10.1016/j.jhtm.2013.05.001     Document Type: Article

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