Measuring perceived service quality in urgent transport service

Journal of Retailing and Consumer Services

Volumn 14, Issue 1, 2007, Pages 60-72

  Martínez Caro, Laura ^a   Martínez García, Jose Antonio ^a  

^a TECHNICAL UNIVERSITY OF CARTAGENA   (Spain)

Author keywords

Hierarchical conceptualization; Scale development; Service quality

Indexed keywords

CONSUMPTION BEHAVIOR; FACTOR ANALYSIS; INDUSTRIAL PERFORMANCE; SERVICE SECTOR;

EID: 33750480522     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2006.04.001     Document Type: Article

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