A multidimensional and hierarchical model of mobile service quality

Electronic Commerce Research and Applications

Volumn 8, Issue 5, 2009, Pages 228-240

  Lu, Yaobin ^a   Zhang, Long ^a   Wang, Bin ^b  

^a HUAZHONG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (China)

^b UNIVERSITY OF TEXAS PAN AMERICAN   (United States)

Author keywords

Mobile brokerage service; Multidimensional and hierarchical method; Service quality

Indexed keywords

CHINA MOBILES; CHINA UNICOM; EMPIRICAL RESULTS; ENVIRONMENT QUALITY; HIERARCHICAL MODEL; HIERARCHICAL STRUCTURES; M-SERVICES; MOBILE BROKERAGE SERVICE; MOBILE COMMERCE; MOBILE SERVICE; MULTIDIMENSIONAL AND HIERARCHICAL METHOD; OUTCOME QUALITY; SERVICE QUALITY;

HIERARCHICAL SYSTEMS; MOBILE TELECOMMUNICATION SYSTEMS;

TELECOMMUNICATION SERVICES;

EID: 70349762708     PISSN: 15674223     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.elerap.2009.04.002     Document Type: Article

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