메뉴 건너뛰기




Volumn 18, Issue 1, 2011, Pages 121-129

Customer-perceived value of medical tourism: An exploratory study - The case of cosmetic surgery in Tunisia

Author keywords

Internet; Medical tourism; Netnography; Perceived value

Indexed keywords


EID: 84865990745     PISSN: 14476770     EISSN: 18395260     Source Type: Journal    
DOI: 10.1375/jhtm.18.1.121     Document Type: Article
Times cited : (32)

References (53)
  • 1
    • 0031489305 scopus 로고    scopus 로고
    • Interactive home shopping: Consumer, retailer, and manufacturer incentives to participate in electronic marketplaces
    • Alba, J., Lynch, J., Weitz, B., Janiszewski, C., Lutz, R., Sawyer, A., & Wood, S. (1997). Interactive home shopping: Consumer, retailer, and manufacturer incentives to participate in electronic marketplaces. Journal of Marketing, 61, 38-53.
    • (1997) Journal of Marketing , vol.61 , pp. 38-53
    • Alba, J.1    Lynch, J.2    Weitz, B.3    Janiszewski, C.4    Lutz, R.5    Sawyer, A.6    Wood, S.7
  • 2
    • 79951809459 scopus 로고    scopus 로고
    • La netnographie: Une nouvelle méthode d'enquête qualitative basée sur les communautés virtuelles de consommation
    • Bernard, Y. (2004). La netnographie: une nouvelle méthode d'enquête qualitative basée sur les communautés virtuelles de consommation. Décisions Marketing, 36, 49-62.
    • (2004) Décisions Marketing , vol.36 , pp. 49-62
    • Bernard, Y.1
  • 3
    • 74549216378 scopus 로고    scopus 로고
    • E-health information quality and ethics issues: An exploratory study of consumer perceptions
    • Bodkin, C., & Mialous, G. (2007). E-health information quality and ethics issues: an exploratory study of consumer perceptions. International Journal of Pharmaceutical and Healthcare Marketing, 1(1), 27-42.
    • (2007) International Journal of Pharmaceutical and Healthcare Marketing , vol.1 , Issue.1 , pp. 27-42
    • Bodkin, C.1    Mialous, G.2
  • 6
    • 2942630824 scopus 로고    scopus 로고
    • A web site a day keeps the doctor away: Will the Internet bring a new doctor-patient paradigm?
    • July. Paper presented at the Retrieved from
    • Brown, J., & Williams, D. (2003, July). A web site a day keeps the doctor away: Will the Internet bring a new doctor-patient paradigm? Paper presented at the ESOMAR Global Health Care 3 Conference, London. Retrieved from www.citigatedvl.co.uk
    • (2003) ESOMAR Global Health Care 3 Conference, London
    • Brown, J.1    Williams, D.2
  • 7
    • 79251507873 scopus 로고    scopus 로고
    • Customer perceived value: The development of multiple item scale in hospitals
    • Cengiz, E., & Kirkbir, F. (2007). Customer perceived value: The development of multiple item scale in hospitals. Problems and Perspectives in Management, 5(3). 252-286.
    • (2007) Problems and Perspectives in Management , vol.5 , Issue.3 , pp. 252-286
    • Cengiz, E.1    Kirkbir, F.2
  • 9
    • 0035678419 scopus 로고    scopus 로고
    • Consumer health information seeking on the Internet: A state of the art
    • Cline, R.J.W., & Haynes, K.M. (2001). Consumer health information seeking on the Internet: A state of the art. Health Education Research, 16(6), 671-292.
    • (2001) Health Education Research , vol.16 , Issue.6 , pp. 671-1292
    • Cline, R.J.W.1    Haynes, K.M.2
  • 10
    • 33746326777 scopus 로고    scopus 로고
    • Medical tourism: Sea, sun, sand and... Surgery
    • Connell, J. (2006). Medical tourism: Sea, sun, sand and ... surgery. Tourism Management, 27, 1093-1100.
    • (2006) Tourism Management , vol.27 , pp. 1093-1100
    • Connell, J.1
  • 11
    • 77952165008 scopus 로고    scopus 로고
    • An Rx for clever start-ups: Taking operations overseas. Medical outsourcing: Reducing client's healthcare risks
    • Crawford, K. (2006). An Rx for clever start-ups: Taking operations overseas. Medical outsourcing: reducing client's healthcare risks. Journal of Financial Planning, 20(10), 60-69.
    • (2006) Journal of Financial Planning , vol.20 , Issue.10 , pp. 60-69
    • Crawford, K.1
  • 13
    • 1842610559 scopus 로고    scopus 로고
    • Tourist's valuation of other tourist's contribution to travel web sites
    • D. Fesenmaier, S. Klein & D. Buhalis (Eds.), Vienna: Springer-Verlag
    • Dellaert, B. (2000). Tourist's valuation of other tourist's contribution to travel web sites. In D. Fesenmaier, S. Klein & D. Buhalis (Eds.), Proceedings of the 7th Conference on Information and Communication Technologies (pp. 293-302).Vienna: Springer-Verlag.
    • (2000) Proceedings of the 7th Conference on Information and Communication Technologies , pp. 293-302
    • Dellaert, B.1
  • 14
    • 70349794915 scopus 로고    scopus 로고
    • Deloitte Center of Health Solutions. Washington, DC: Author
    • Deloitte Center of Health Solutions. (2008). Medical tourism: Consumers in search for value. Washington, DC: Author.
    • (2008) Medical Tourism: Consumers in Search for Value
  • 17
    • 33646698557 scopus 로고    scopus 로고
    • How many interviews are enough? An experiment with data saturation and variability
    • Guest, G., Bunce, A., & Johnson, L. (2006). How many interviews are enough? An experiment with data saturation and variability, Field Methods, 18(1), 59-82.
    • (2006) Field Methods , vol.18 , Issue.1 , pp. 59-82
    • Guest, G.1    Bunce, A.2    Johnson, L.3
  • 18
    • 33847643342 scopus 로고    scopus 로고
    • Use and outcome of online health information services: A study among Scottish population
    • Harbour, J., & Chowdhury, G. G. (2007). Use and outcome of online health information services: A study among Scottish population. Journal of Documentation, 63(2), 229-242.
    • (2007) Journal of Documentation , vol.63 , Issue.2 , pp. 229-242
    • Harbour, J.1    Chowdhury, G.G.2
  • 20
    • 56849110835 scopus 로고    scopus 로고
    • The role of digital service encounters on customers' perception of companies
    • Heinonen, K. (2008). The role of digital service encounters on customers' perception of companies. Journal of Electronic Commerce in Organizations, 6(2), 1-10.
    • (2008) Journal of Electronic Commerce in Organizations , vol.6 , Issue.2 , pp. 1-10
    • Heinonen, K.1
  • 22
    • 4644333833 scopus 로고    scopus 로고
    • Experiences of patients who were early adopters of electronic communication with their physician: Satisfaction, benefits, and concerns
    • Houston, T. K., Sands, D.Z., Jenckes, M.W., & Ford D.E. (2004). Experiences of patients who were early adopters of electronic communication with their physician: Satisfaction, benefits and concerns. The American Journal of Managed Care, 10(9), 601-608. (Pubitemid 39287369)
    • (2004) American Journal of Managed Care , vol.10 , Issue.9 , pp. 601-608
    • Houston, T.K.1    Sands, D.Z.2    Jenckes, M.W.3    Ford, D.E.4
  • 24
    • 2942652968 scopus 로고    scopus 로고
    • The general public's use of (and attitudes towards) interactive, personal digital health information and advisory services
    • DOI 10.1108/00220410410534167
    • Huntington, P., Nicholas, D., Homewood, J., & Polydoratou, P. (2004). The general public's use of (and attitudes toward) interactive personal digital health information and advisory services. Journal of Documentation, 60(3), 245-265. (Pubitemid 38782790)
    • (2004) Journal of Documentation , vol.60 , Issue.3 , pp. 245-265
    • Huntington, P.1    Nicholas, D.2    Homewood, J.3    Polydoratou, P.4    Gunter, B.5    Russell, C.6    Withey, R.7
  • 25
    • 0036003878 scopus 로고    scopus 로고
    • The field behind the screen: Using netnography for marketing research in online communities
    • Kozinets, R.V. (2002). The field behind the screen: Using netnography for marketing research in online communities. Journal of Marketing Research, 39, 61-72.
    • (2002) Journal of Marketing Research , vol.39 , pp. 61-72
    • Kozinets, R.V.1
  • 26
    • 84903982958 scopus 로고    scopus 로고
    • Les exportations des services de santé des pays en développement: Le cas tunisien
    • Lautier, M. (2005). Les exportations des services de santé des pays en développement : le cas tunisien. Agence Française de développement, 25, 1-173.
    • (2005) Agence Française de Développement , vol.25 , pp. 1-173
    • Lautier, M.1
  • 27
    • 18344393612 scopus 로고    scopus 로고
    • Sensitive research topics, netnography revisited
    • Langer, B., & Beckman, S.C. (2005). Sensitive research topics, netnography revisited. Qualitative Market Research, 8(2), 189-203.
    • (2005) Qualitative Market Research , vol.8 , Issue.2 , pp. 189-203
    • Langer, B.1    Beckman, S.C.2
  • 28
    • 0002741793 scopus 로고    scopus 로고
    • Experiential value: Conceptualization, measurement and application in the catalog and Internet shopping environment
    • DOI 10.1016/S0022-4359(00)00045-2, PII S0022435900000452
    • Mathwick, C., Malhotra, N., & Rigdon, E. (2001). Experiential value: Conceptualization, measurement and application in the catalogue and Internet shopping environment. Journal of Retailing, 77(1), 39-56. (Pubitemid 33668950)
    • (2001) Journal of Retailing , vol.77 , Issue.1 , pp. 39-56
    • Mathwick, C.1    Malhotra, N.2    Rigdon, E.3
  • 30
    • 0033428821 scopus 로고    scopus 로고
    • 'We got mail': Electronic communication between physicians and patients
    • Moyer, C.A., Stern, D.T., Katz, S.J., & Fendrick, A.M. (1999). We got mail: Electronic communication between physician and patients. The American Journal of Managed Care, 5(12), 1513-1522. (Pubitemid 30004914)
    • (1999) American Journal of Managed Care , vol.5 , Issue.12 , pp. 1513-1522
    • Moyer, C.A.1    Stern, D.T.2    Katz, S.J.3    Fendrick, A.M.4
  • 31
    • 0036091772 scopus 로고    scopus 로고
    • Bridging the electronic divide: Patient and provider perspectives on e-mail communication in primary care
    • Moyer, C.A., Stem, D.T., Dobias, K.S., Cox, D.T., & Katz S.J. (2002). Bridging the electronic divide: Patient and provider perspectives on email communication in primary care. American Journal of Management Care, 8, 427-33. (Pubitemid 34552322)
    • (2002) American Journal of Managed Care , vol.8 , Issue.5 , pp. 427-433
    • Moyer, C.A.1    Stern, D.T.2    Dobias, K.S.3    Cox, D.T.4    Katz, S.J.5
  • 34
    • 0034340409 scopus 로고    scopus 로고
    • Measuring the customer experience in online environments: A structural modelling approach
    • Novak, T.P., Hoffman, D.L., & Yung, Y.F. (2000). Measuring the customer experience in online environments: A structural modelling approach. Marketing Science, 19(1), 22-42.
    • (2000) Marketing Science , vol.19 , Issue.1 , pp. 22-42
    • Novak, T.P.1    Hoffman, D.L.2    Yung, Y.F.3
  • 35
    • 0036627497 scopus 로고    scopus 로고
    • Development of a multi-dimensional scale for measuring the perceived value of a service
    • Petrick, J.F. (2002). Development of a multi-dimensional scale for measuring the perceived value of a service. Journal of Leisure Research, 34(2), 119-134.
    • (2002) Journal of Leisure Research , vol.34 , Issue.2 , pp. 119-134
    • Petrick, J.F.1
  • 36
    • 32044447200 scopus 로고    scopus 로고
    • Perceived value of the purchase of a tourism product
    • DOI 10.1016/j.tourman.2004.11.007, PII S0261517705000063
    • Sanchez, J., Callarisa, L.L.J., Rodriguez, R.M., & Moliner, M.A. (2006). Perceived value of the purchase of a tourism product. Tourism Management, 27(4), 394-409. (Pubitemid 43193233)
    • (2006) Tourism Management , vol.27 , Issue.3 , pp. 394-409
    • Sanchez, J.1    Callarisa, L.2    Rodriguez, R.M.3    Moliner, M.A.4
  • 37
    • 0012909584 scopus 로고
    • Why we buy what we buy: A theory of consumption values
    • Sheth, J.N., Newman, B.I., & Gross, B. (1991). Why we buy what we buy: a theory of consumption values. Journal of Business Research, 22, 159-170.
    • (1991) Journal of Business Research , vol.22 , pp. 159-170
    • Sheth, J.N.1    Newman, B.I.2    Gross, B.3
  • 38
    • 70350468297 scopus 로고    scopus 로고
    • Blogs in tourism: Changing approaches to information exchange
    • Schmallegger, D., & Carson, D. (2008). Blogs in tourism: Changing approaches to information exchange. Journal of Vacation Marketing, 14(2), 99-110.
    • (2008) Journal of Vacation Marketing , vol.14 , Issue.2 , pp. 99-110
    • Schmallegger, D.1    Carson, D.2
  • 39
    • 34250337358 scopus 로고    scopus 로고
    • Patient access to U.S. physicians who conduct internet or e-mail consults
    • DOI 10.1007/s11606-006-0076-1
    • Sciamanna, C.N., Rogers, M.L., Shenassa, E.D., & Houston, T.K. (2007). Patient access to U.S. physicians who conduct Internet or email consults. Journal of Internal General Medecine, 22, 378-381. (Pubitemid 46941234)
    • (2007) Journal of General Internal Medicine , vol.22 , Issue.3 , pp. 378-381
    • Sciamanna, C.N.1    Rogers, M.L.2    Shenassa, E.D.3    Houston, T.K.4
  • 40
    • 0032383117 scopus 로고    scopus 로고
    • An integrated approach toward the spatial modelling of perceived customer value
    • Sinha, I., & Desarbo, W. S. (1998). An integrated approach toward the spatial modelling of perceived customer value. Journal of Marketing Research, 35(2), 236-251.
    • (1998) Journal of Marketing Research , vol.35 , Issue.2 , pp. 236-251
    • Sinha, I.1    Desarbo, W.S.2
  • 41
    • 0035111830 scopus 로고    scopus 로고
    • A survey of patient-provider e-mail communication: What do patients think?
    • DOI 10.1016/S1386-5056(00)00134-9, PII S1386505600001349
    • Sitting, D.F., King, S., & Hazelhurst, B.L. (2001). A survey of patient-provider e-mail communication: What do patients think? International Journal of Medical Informatics, 61, 71-80 (Pubitemid 32194425)
    • (2001) International Journal of Medical Informatics , vol.61 , Issue.1 , pp. 71-80
    • Sittig, D.F.1    King, S.2    Hazlehurst, B.L.3
  • 42
    • 0001710569 scopus 로고    scopus 로고
    • Consumer perceived value: The development of a multiple item scale
    • DOI 10.1016/S0022-4359(01)00041-0, PII S0022435901000410
    • Sweeney, J.C., & Soutar, G.N. (2001). Consumer perceived value: the development of a multiple item scale. Journal of Retailing, 77, 203-220 (Pubitemid 33667857)
    • (2001) Journal of Retailing , vol.77 , Issue.2 , pp. 203-220
    • Sweeney, J.C.1    Soutar, G.N.2
  • 43
    • 85041597077 scopus 로고    scopus 로고
    • Using case study research for assimilating the medical tourism service delivery process, analyzing the tour operator marketing mix, and understanding customer behavior
    • Triki, A., & Hallem, Y. (2008). Using case study research for assimilating the medical tourism service delivery process, analyzing the tour operator marketing mix, and understanding customer behavior. Proceedings of the Annual Academy of Marketing Conference, Aberdeen, Great Britain.
    • (2008) Proceedings of the Annual Academy of Marketing Conference, Aberdeen, Great Britain
    • Triki, A.1    Hallem, Y.2
  • 45
    • 79958138285 scopus 로고    scopus 로고
    • Consumers go abroad in pursuit of cost-effective healthcare
    • Walker, T. (2006). Consumers go abroad in pursuit of cost-effective healthcare. Managed Healthcare Executive, 16(7), 10
    • (2006) Managed Healthcare Executive , vol.16 , Issue.7 , pp. 10
    • Walker, T.1
  • 46
    • 84992975947 scopus 로고    scopus 로고
    • An integrated framework for customer value and customer-relationship- management performance: A customer based perspective from China
    • Wang, Y., Lo, H.P., Chi, R., & Yang, Y. (2004). An integrated framework for customer value and customer-relationship-management performance: A customer based perspective from China. Managing Service Quality, 14(2/3), 169-182.
    • (2004) Managing Service Quality , vol.14 , Issue.2-3 , pp. 169-182
    • Wang, Y.1    Lo, H.P.2    Chi, R.3    Yang, Y.4
  • 47
    • 33745831430 scopus 로고    scopus 로고
    • Dimensions of customer value and the tourism experience: An exploratory study
    • Williams, P., & Soutar, G. N. (2000). Dimensions of customer value and the tourism experience: An exploratory study. ANZMAC 2000, 1415-1421.
    • (2000) ANZMAC , vol.2000 , pp. 1415-1421
    • Williams, P.1    Soutar, G.N.2
  • 50
    • 0345392851 scopus 로고    scopus 로고
    • Health information on the Internet: A qualitative study of NHS Direct online Users
    • Williams, P., Huntington, P., & Nicholas, D. (2003). Health information on the Internet: A qualitative study of NHS Direct online Users. Aslib Proceedings, 55(5/6), 304-312
    • (2003) Aslib Proceedings , vol.55 , Issue.5-6 , pp. 304-312
    • Williams, P.1    Huntington, P.2    Nicholas, D.3
  • 51
    • 0032841051 scopus 로고    scopus 로고
    • Expanding Internet access for health care consumers
    • Wilkins, A.S. (1999). Expanding Internet access for health care consumers. Health Care Management Review, 24(3), 30-41
    • (1999) Health Care Management Review , vol.24 , Issue.3 , pp. 30-41
    • Wilkins, A.S.1
  • 52
    • 0031536393 scopus 로고    scopus 로고
    • Customer value: The next source for competitive advantage
    • Woodruff, R.B. (1997). Customer value: The next source for competitive advantage. Journal of the Academy of Marketing Science, 25(2), 139-153
    • (1997) Journal of the Academy of Marketing Science , vol.25 , Issue.2 , pp. 139-153
    • Woodruff, R.B.1
  • 53
    • 0002667763 scopus 로고
    • Consumer perceptions of price, quality and value: A means-end model and synthesis of evidence
    • Zeithaml, V.A. (1988). Consumer perceptions of price, quality and value: A means-end model and synthesis of evidence. Journal of Marketing, 52, 2-22.
    • (1988) Journal of Marketing , vol.52 , pp. 2-22
    • Zeithaml, V.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.